Reviews (161)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to streamline inventory and order management across platforms like Shopify, Square, and TikTok Shop. Key benefits include automation that saves time, reduces manual errors, and efficiently manages multi-location syncing. The user-friendly interface and easy setup process are also praised. Customer support, especially from representatives like Teshanie and Jorge, is noted for being responsive and effective. Features such as real-time syncing and bulk edit capabilities are highlighted as crucial for enhancing operational efficiency.
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This is going to be a huge time saver! So glad I don't have to manually add every item. There customer service is so helpful. Would recommend.
We're thrilled to hear that SKU IQ is proving to be a time-saving solution for you! Automating the process of adding items is a great benefit, and we're pleased to know that our customer service team has been helpful. Thank you for your recommendation, and we're here to assist you whenever you need us.
The customer service is top tier! Teshanie was so helpful. Understood what I needed to do, got right to the point and explained everything very thoroughly. She also got everything I needed to have done taken care of! Efficient, knowledgeable and friendly!
Thank you for taking the time to write such a positive review about SKU IQ's customer service. We're thrilled to hear that we were able to assist you with your needs and provide you with efficient, knowledgeable, and friendly service.
We take great pride in our customer support team and their dedication to providing our customers with the best possible experience. We'll be sure to share your kind words with the team!
I reached out to support weeks ago and heard nothing. I’m not going to pay for an app I’m not using and can’t get set up properly so I deleted.
Firstly, we'd like to express our regret for the frustration you've encountered during your experience with SKU IQ. We value your feedback, and we take customer satisfaction seriously.
It's unfortunate that we didn't receive your initial support request. We want to ensure that all our users have access to prompt assistance and a smooth onboarding experience. To guarantee effective communication moving forward, we recommend reaching out to our support team via email at support@skuiq.com, which is monitored regularly to address customer inquiries.
Alternatively, you can connect with us via live chat during our business hours. Our team is available to assist you in real-time and can provide immediate help with any issues or questions you may have.
If you ever reconsider using SKU IQ or have any questions in the future, please do not hesitate to get in touch with our support team through the aforementioned channels. We're committed to assisting you to the best of our abilities and ensuring that you have a positive experience with our app.
They missed my appointment and then had the nerve to say, "we were waiting for you, you werent there."
We want address your recent appointment experience with SKU IQ and apologize for any inconvenience it may have caused you. Your feedback is important to us, and I'd like to clarify the situation.
During our scheduled meeting, we were fully prepared and waiting for you as per the agreed-upon time. Our team values punctuality, and we understand the importance of respecting your time. After waiting for 10 minutes past the scheduled start time, we sent a reschedule email, assuming there might have been a misunderstanding or a delay on your end.
We genuinely apologize if our message came across as insensitive or inconsiderate. It was not our intention to imply that you weren't there; rather, we wanted to ensure that we were doing everything possible to accommodate your schedule and avoid any further delay or inconvenience. There could've been a mix up with time zones or some other extenuating factor that resulted in a missed connection.
Feel free to respond to the email in your inbox with a phone number and best time to call (with time zone) and we will be happy to reach out at your convenience to avoid any further inconvenience.
The sync not working, app update instructions are vague and skuIQ support is slow to respond. But they are happy to increase my billing tier and charge me regularly.
Thank you for bringing your concerns to our attention. We apologize for the inconvenience you've experienced with the sync functionality and the app update instructions. Your feedback is valuable to us, and we want to address your issues promptly to improve your overall experience.
We're sorry to hear that you've found our support response time to be slow. We understand the importance of timely assistance, and we're actively working to improve our support processes to provide quicker and more efficient responses.
Regarding the billing tier increase, we want to assure you that our intention is not to charge you unnecessarily. We value our customers and aim to provide transparent pricing based on the features and services you require. We'd be more than happy to review your billing details and make sure you are on the most appropriate plan for your needs.
Jorge fue muy explicativo y paciente. Excelente servicio al cliente. Aclaró nuestras duda y siempre estuvo muy atento. Gracias.
Gracias por tus comentarios. ¡Bienvenido a SKU IQ, estamos muy contentos de que estés aquí!
I love the fact that they have customer service available via chat. I was having trouble syncing my products and they very kindly guided me along the way. Love that they are willing to help. It's a great app to merge both your Shopify and TikTok shop!
Thank you for sharing your positive experience with SKU IQ and our customer service. We're thrilled to hear that you love our chat support and that our team was able to assist you in syncing your products seamlessly.
Providing excellent customer service is one of our top priorities, and it's wonderful to know that our team was able to guide you through any challenges you faced. We truly believe in being there for our users and helping them succeed in their e-commerce endeavors.
We're delighted that you find SKU IQ to be a great tool for merging your Shopify and TikTok shops. It's fantastic to see how our platform can simplify the process and make managing your online stores more efficient.
The process was pretty simple to follow along. I did hit a little snag along the way (I didn't realize the product took a little while to upload so it didn't show right away) so I reached out to support, and they helped me with the rest. Items are syncing and I am all set to go. Would definitely recommend.
Thank you for sharing your experience with our app! We're delighted to hear that you found the process to be simple and easy to follow along. Our goal is to provide a user-friendly experience, and your feedback encourages us to keep refining our app.
We apologize for any confusion you encountered regarding the upload time of your products. We appreciate your patience, and we're glad our support team was able to assist you promptly and ensure everything is set up correctly.
At the moment it is a NIGHTMARE! Every time it syncs it wipes out all variant info and images and makes the product completely unshopable on tiktok shop. It also scrambles the description and unformates it, runs words together, pushes paragraphs together, gets rids of bullets points. I'm thankful I only tested 1 product because I would have a glorious mess on tiktok if I had uploaded a whole catalog of products that looked like that.
We are truly sorry to hear about your negative experience with our app's sync functionality. This is certainly not the kind of experience we want our users to have, and we apologize for the frustration and inconvenience it has caused.
Our team is taking your issues very seriously, and our support team will be reaching out to you ASAP via call/email, please make sure your contact information is accurate so we can get in touch to assist directly. Our top priority is to find a swift solution to ensure your products are presented correctly and shoppable on TikTok.
Jorge was a tremendous help in connecting SKU IG to my TikTok shop and Shopify, as well as configuring my shipping settings. His professionalism, patience, and assistance were invaluable throughout the entire process. I couldn't have achieved it without his expertise. Thanks for your outstanding support!
We're thrilled to hear that Jorge provided you with tremendous help in connecting SKU IQ to your TikTok shop and Shopify, as well as configuring your shipping settings. His professionalism and patience are qualities we value in our support team, and we're delighted he could assist you effectively. If you ever need further assistance in the future, please don't hesitate to reach out. Thank you for your kind words and for choosing SKU IQ!