Sky Pilot ‑ Digital Downloads , 271 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its exceptional customer support, ease of use, and seamless integration with platforms like Shopify and Vimeo. They value its automation features, especially for pre-paid digital products, and its reliable digital file delivery. The app's customization options, storage capacity, and cost-effectiveness are also appreciated. Its longevity and recent addition of subscription integration have been praised for simplifying digital product distribution and subscription management.
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Powerful, and easy to use Shopify App for digital contents.
It's secured, and pumping out feature updates quick.
Also with highest tier, it has ability to self host your file in your own AWS S3 Bucket, and CloudFront CDN.
Switching to self host is instant, and support is very responsive.
Thank you for your review.
We appreciate your feedback and you can be sure that we are continuously striving to improve the experience of our app. We are committed to ensuring that we provide the best product for our users. If you have any suggestions or queries please feel free to contact us.
All the best,
Customer Success Team
This app is very helpful. We sell digital products and it makes it possible for our customers to access their files via the Shopify store, eliminating the need for a duplicative CRM.
The best part about this APP? The service team. They are FANTASTIC. They really helped us get this store up quickly. And their manner of dealing with clients were top rate. I only hope our customer service team can operate at their level one day.
Thanks so much for the great review of the app and your amazing words about our service team! Glad to hear that our support team went the extra mile.
Should you need any help, feel free to reach us back 😊
All the best with your business and your customer service team too!
Kind regards,
Customer Success Team
Sky Pilot is an amazing fix to help deliver all our digital content. App works flawlessly and was easy to set up, lots of smart features, very happy we get to use them and they built this fantastic tool.
Hi 😊! On behalf of all the team, thank you so much for leaving us a fantastic review. We are delighted to hear you are satisfied with our product!!
If you need anything in the future, please reach out and we'll be happy to help.
All the best,
Customer Success Team
Sky Pilot has been super easy to use right from the start and I truly appreciate how great everything works coming from other platforms that were less seamless and transparent as to what it looked like on my customers' side.
Besides I had some questions about my subscription and the personal service I got from Sky Pilot was 10/10. Can't say enough how much I appreciate them taking their time to actually help me out and provide me with the best plan.
And as a final cherry on top, they expanded their plans to include more, which in itself is an incredible service.
My switch to Shopify has been great and Sky Pilot has made it the easiest every to sell my digital products!
What a nice review! It's awesome to hear that you found our product useful and we appreciate the time you took to share your experience, and your kind words about our support team motivate us to keep giving our best. 😍 Thanks so much for trusting us and for spreading the word.
Have a lovely day,
Customer Success Team
This app, has been so helpful for my small business, and my customers.
I had a few changes that I wanted to be made on my website with this app. So I contacted and chatted with a few of the members, they were able to make the changes to my satisfactory. I'm so happy with the service that I received.
Thank you Sky Pilot -Digital Downloads
Thank you for taking the time to leave us a review! We're so thrilled to hear that you enjoy our app. We'd love to hear more about your experience and what you like about it. If you have any feedback or suggestions, please don't hesitate to let us know. We look forward to continuing to serve you with the best experience possible.
All the best,
Customer Success Team
Super helpful app which gives me and my team control and customisation over the products we provide our clients. 10/10 customer service from Alessandro running me step-by-step through Skypilot and giving me a free call before I even purchased the product. Highly recommend!
Thank you for your wonderful review! We are glad to hear that our Skypilot App has been helpful for you and your team, and that Alessandro was able to provide you with 10/10 customer service.
Thank you for choosing Skypilot, we are always here if you need us!
All the best,
Customer Success team
Amazing app and amazing customer service! Highly Recommend!
Hello there,
We're thrilled to hear that you're enjoying our Sky Pilot app and finding our customer service amazing. Your kind words have made our day at Shop Circle! We strive to offer top-notch services and your feedback inspires us to continue raising the bar.
Should you need any further support or have any suggestions, please don't hesitate to reach out. Your insights are pivotal to our continued growth and improvement.
Appreciatively,
The Shop Circle Team
Had a video call with Alessandro today over in Italy. He was INCREDIBLE. Walked me through how to use it with a screen share. Gave me great support that does not always exist. I was also informed they have many other apps and you can get bundle deals by using them. I will be working with them long-term.
Wow! We are so glad to hear that Alessandro provided you with an excellent experience. We strive to give our customers the best level of support they need and it is wonderful to hear that our team goes above and beyond. We are glad that you are considering working with us long-term and please feel free to reach out if you need any help in the future. Thank you for the 5-star review!
All the best,
Customer Success Team
If I could give 10 stars, I would!
I've used quite a few Shopify apps to enhance my online store, but none have come close to the level of service and customization that this app offers. From the moment I installed it, I knew I was in for something special.
The installation process was a breeze, and the user interface is incredibly intuitive. I was able to set up my digital products in no time, making them seamlessly available on my online store. They even have 24/7 support chat which is amazing!
What truly sets this app apart is the exceptional customer support. They're not just responsive; they're proactive. I had a couple of unique challenges related to my digital products, and not only did the team respond to my queries within minutes, but they also took it upon themselves to code new features specifically to meet my needs!
Highly recommend!
Thank you so much for your glowing review! We're over the moon (and stars) with your feedback!
As for your unique challenges, we consider them the spicy salsa to our coding nachos. We relish these opportunities to grow and adapt our app to meet our users' needs. So thank you for spicing up our workday!
Thanks again for making our day with your 10-star enthusiasm!
All the best,
Customer Success Team
Great app and customer service! I was using another app for sending digital files beforehand but I switched to Sky Pilot because the interface and user experience is much better, and with my current needs I don't think any other app can beat the price (I'm on the starter plan).
I'm giving 5 stars because I have had a really good experience with Sky Pilot - HOWEVER I would have liked to be able to sort my uploaded files into folders before attaching them to the products in my store. I sell digital sewing patterns for women, and for each design I have 1-2 style choices as well as 7 size categories (so up to 14 different categories of files for 1 product). So it's a bit of headache to match the right files with the right sub-product etc when you can't group the files in folders. BUT I have searched the marked for apps that can do this and it seems no app is offering this service anyway...
Thank you so much for your kind words and feedback!! We really appreciate you taking the time to share your experience with us.
We're happy to hear you're having a fantastic time with us as we do our best to help you with anything you need! And don't forget, our support team is always happy to help 24/7.
Have a lovely day,
Customer Success Team