Sky Pilot ‑ Digital Downloads , 285 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its exceptional customer support, ease of use, and seamless integration with platforms like Shopify and Vimeo. They appreciate its automation capabilities, especially for selling digital products like e-books. The app's customization features and misuse alert system are also valued. It's seen as cost-effective, offering good value for storage size. Additional features such as customer account integration, subscription handling, and professional digital product delivery enhance the customer experience.
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SkyPilot is an amazing product that makes the delivery and management of digital products easy and affordable. Their support is top notch and extremely helpful. I would highly recommend for anyone looking to take their digital download business to the next level.
Thank you for your review! We are glad to hear that you are enjoying the app. We are always striving to make sure our app is providing a safe and enjoyable experience. If you have any feedback or suggestions, please don't hesitate to reach out. We would love to hear from you!
All the best,
Customer Success Team
Skypilot is incredible. Does exactly why I need it to do for my online training series. And the customer support kicks ass. Andrew the founder was incredibly generous with his time and patient as he walked me through the set up and integration for my store. 5 stars for Andrew. An app is only as good as its customer support. He's the man. Bottom line, Skypilot is brilliant, well designed, simple to use, highly secure and it'll make u money if you are Selling content. Thx Andrew!
Cherries
I use Sky Pilot 3 years now and I am very happy with it. And the customer support (I interacted with, Alessandro most) is top notch! I highly recommend them.
Hi 😊! On behalf of all the team, thank you so much for leaving us a fantastic review. We are delighted to hear you are satisfied with our service :)
If you need anything in the future, please reach out and we'll be happy to help.
Have an amazing day,
Customer Success Team
Excellent App, integrates very well
POSITIVES:
-downloads are fulfilled automatically whilst still keeping regular products on manual fulfillment (if you've chosen that)
-you can set the amount of times a product can be downloaded
-integrates seamlessly into the checkout process
-people can download your product directly from your website (using the provided email link)
I highly recommend this app to anyone starting in digital downloads, takes seconds to signup and seconds to integrate.
I am very happy with it.
Andrew was amazing! he helped us get everything set up correctly :) Highly recommended app for digital downloads!
The app is very useful if you sell digital products since Shopify doesn't have its own way of doing this. Also, since we first started using the app 5 years ago, it's been updated and upgraded for better user experience. And the customer support team is VERY responsive, which is, of course, one of the most important things about any app one uses with their Shopify store. I've been working with Alessandro recently and he's awesome. Helped us fix some glitches we found in Safari, etc. and also very helpful about a recent update we did in the SkyPilot theme. Thanks Alessandro!
Thank you so much for your kind words and we appreciate the time you took to share your experience using our app 🤩. We strive to provide the best possible support and service that we could offer and it's great to hear that our support team was amazing.
We are always here and ready to assist you 24/7.
All the best with your business,
Customer Success Team
Skypilot is reliable which is the number one most important thing.
It's pretty easy to use on the whole
I would love to see some more features though, especially around download data and usage statistics. I would like to see download counts per file and unique user download counts per file. That way we would be able to see which file format is most popular with our customers for products that deliver files in multiple formats under one product.
Thank you for your amazing feedback!
Have you checked usage page, under settings? That page shows some of the stats you are looking for. If you have further feedback, please reach out in the live chat, we will be more than happy to listen and implement new features!
All the best,
Customer Success Team
Perfect. If you are looking for a simple to use application for selling digital files then look no further. Sky Pilot is simple to use and delivers on all it promises. Customers are able to access files instantly and being able to re access them via their account is a huge bonus. Looking forward to seeing some new features added soon!
Fabulous Customer Service!! I have been using skypilot for several years now for a fully digital download company and they have made it seamless! If I run into a hiccup, they are quick to respond and help me fix (usually my errors). Definitely recommend!
Thank you very much for taking the time to review our app and for the wonderful comments you wrote about our customer service and our app. We strive to provide the best possible support and service that we could offer and it's great to hear that we're doing a good job.
Our support team is always here and ready to assist you 😊
All the best,
Customer Success Team
This app was exactly what we were looking for when we built our online store. We offer online courses that include streaming video and downloadable documents. It was easy to set up with great features inside the app. When we've needed to reach out for support, we've experienced quick and excellent customer service. Would highly recommend Sky Pilot.
Thanks so much for sharing your thoughts here. Pleased to know our app does exactly what you need!! It's always our pleasure to help in anything we can.
If you ever need a hand again, don't hesitate to reach out 🤩
All the best with your store,
Customer Success Team