Reviews (356)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for selling digital products like videos, PDFs, and audio files on Shopify, noting its seamless delivery and user-friendly interface that enhance customer satisfaction and reduce service workload. They praise its competitive pricing, robust features including Vimeo integration, and exceptional customer support. The support team is particularly appreciated for their responsiveness and ability to code new features to meet specific needs.

May 17, 2016

Excellent customer support!
I thought I had too much intricacies on my site with what I needed to do, but support got me all squared away on day one!
Simply amazed that I am up and running so quickly. A++ would Sky Pilot again.

Steam Powered Giraffe
United States
About 8 hours using the app
January 28, 2019

Great seamless download gateway! Fantastic support from Jeff. Highly recommended instead of SendOwl or Shopify Digital Products. I love that it doesn't redirect my customers away from my domain to download the product.

PixelTools
United States
About 5 hours using the app
Edited December 1, 2021

Literally the BEST app in the Shopify store -- I don't say that lightly. I've used a lot of apps here but this one is the most user-friendly and well-thought app I've had the experience of using in Shopify. Your customers can see their downloads in their account and it's all so clean and user-friendly. No need to zip files anymore -- they can just download from different folders! AND the ability to add Vimeo videos -- you could use this app for Courses or just add a how-to video for installing/using your digital goods. Over the moon happy with this app and hope the team makes more just like it for other features Shopify doesn't have solutions for! OH and support is so quick and helpful -- (btw You can import previous orders too with their help!)

Avalon Cakes | Cake and Cookie Planner
United States
About 4 hours using the app
January 28, 2015

Brilliant product! I previously tried 3 other app's for digital downloads, there is no comparison, this one blows the others away. Excellent value for money with useful seamless features that function beautifully. Also as other's have mentioned, it was super easy to set up and the customer service is outstanding.

StitchSoup
Canada
About 4 hours using the app
August 22, 2023

Au top ! J'ai eu un problème de stockage qui a été réglé très rapidement avec le support technique! merci!

Kill Event
France
About 3 hours using the app
Sky Pilot replied August 24, 2023

Thank you for taking the time to provide your review for our app.

We always appreciate when our customers let us know their thoughts as it helps us improve our services. We strive to offer a positive user experience and your feedback is invaluable to us in this process.

If there's anything else we can do to make your experience better, please do not hesitate to let us know. Thank you again for your valuable input.

All the best,
Customer Success Team

August 15, 2018

Sky Pilot doesn't work, no funciona correctamente, no me sube los archivos

Chameleonica
Mexico
3 days using the app
July 12, 2023

Fantastic app and amazing customer service. Highly recommend with their team!!

In these days of minimal support, the team have set a new benchmark of service and will probably judge all other's against their high customer experience.

Trünk Moves
United States
About 2 hours using the app
Sky Pilot replied July 14, 2023

We are delighted that you found this level of service delivered and would like to thank you for your review!

All the best,
Customer Success Team

April 8, 2023

Great customer service! The app is easy to use and understand. It integrates well with the store. I was able to set it up in no time!

Gitelman & Good Publishers
United States
About 1 hour using the app
Sky Pilot replied April 11, 2023

Thank you so much for leaving us a fantastic review. We are delighted to hear you are very satisfied with our app and customer service; and also, your kind words motivate us to keep giving our best.

Should you need any help, feel free to reach us back 😊

All the best with your business,
Customer Success Team

August 28, 2023

Excellent service and support. Look here, before you start your webshop journey!

I was searching for a way to automatically "Stamp" my physical Giftcards - with relevant reference numbers.
I couldn't find any solution, so I wrote on the forums.
Within a few minutes, Alessandro from Sky Pilot commented and told me about their service.
He provided a free call and explained everything. Turned out, this was exactly what I was looking for! I recommend.

Boutique Fleurance
Denmark
About 1 hour using the app
Sky Pilot replied August 31, 2023

Thank you so much for your review! We really appreciate your feedback and we're glad you found our app useful. We work hard to ensure our app provides our users with the best experience possible and we're always looking to improve our service to you. If you have any other ideas that you'd like to see implemented, please do not hesitate to let us know. Thank you!

All the best,
Customer Success Team

June 1, 2023

I just started using Sky Pilot, and it's been smooth sailing. It worked right away. There's a free version, which is great for my company. Of course we'll consider upgrading as we grow. Loved the live chat and instant support and just the fact that it worked right away. Highly recommend.

Polyglotte
United States
About 1 hour using the app
Sky Pilot replied June 5, 2023

Thank you for your review and feedback! It's awesome to hear that you found our product useful and we’re so glad to be a part of your store's success.
Should you need any help, feel free to reach us back. We are here 24/7 at your service 😊

Have a great day,
Customer Success Team