Reviews (359)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for selling digital products like eBooks, videos, and courses, praising its user-friendly interface and seamless Vimeo integration. Key features include automatic updates and file organization, which streamline operations and reduce customer service workload. Merchants also appreciate the exceptional customer support and cost-effectiveness, enhancing their professional content delivery.

January 9, 2024

Awesome Customer Service

Stack Bands
United States
About 5 hours using the app
Sky Pilot replied January 10, 2024

Hello there,

We're so happy to hear you found our customer service to be awesome! Your satisfaction is incredibly important to us and we take pride in our ability to provide stellar customer service. Your positive feedback really makes our day!

Your review is truly appreciated as it helps us understand what we're getting right, and gives other potential customers a glimpse of what to expect with our service.

Best wishes,
The Shop Circle Team

January 28, 2019

Great seamless download gateway! Fantastic support from Jeff. Highly recommended instead of SendOwl or Shopify Digital Products. I love that it doesn't redirect my customers away from my domain to download the product.

PixelTools
United States
About 5 hours using the app
Edited December 1, 2021

Literally the BEST app in the Shopify store -- I don't say that lightly. I've used a lot of apps here but this one is the most user-friendly and well-thought app I've had the experience of using in Shopify. Your customers can see their downloads in their account and it's all so clean and user-friendly. No need to zip files anymore -- they can just download from different folders! AND the ability to add Vimeo videos -- you could use this app for Courses or just add a how-to video for installing/using your digital goods. Over the moon happy with this app and hope the team makes more just like it for other features Shopify doesn't have solutions for! OH and support is so quick and helpful -- (btw You can import previous orders too with their help!)

Avalon Cakes | Cake and Cookie Planner
United States
About 4 hours using the app
February 23, 2024

Amazing Support! The Agent Danin was very helpful and solved my problems. Will definitely use this app and can‘t wait to grow my business with Sky Pilot :-)

Maliya
Germany
About 2 hours using the app
Sky Pilot replied February 25, 2024

Thank you so much for your glowing review! We're thrilled to hear that Danin provided such exceptional support and was able to solve your problems. Your kind words certainly brighten our day.

You choosing Sky Pilot to help grow your business truly means a lot to us. It's supportive customers like you who help us continuously strive to be at our best. And we can't wait to see how your business flourishes!

Please do not hesitate to reach out if you ever need further assistance. Providing high-quality support when you need it is our commitment. We're here to support you every step of the way on your business journey!

We look forward to serving you in the future.
Once again, thank you for your support and amazing feedback.

Best regards,
The Shop Circle Team

January 28, 2015

Brilliant product! I previously tried 3 other app's for digital downloads, there is no comparison, this one blows the others away. Excellent value for money with useful seamless features that function beautifully. Also as other's have mentioned, it was super easy to set up and the customer service is outstanding.

StitchSoup
Canada
About 4 hours using the app
August 22, 2023

Au top ! J'ai eu un problème de stockage qui a été réglé très rapidement avec le support technique! merci!

Kill Event
France
About 3 hours using the app
Sky Pilot replied August 24, 2023

Thank you for taking the time to provide your review for our app.

We always appreciate when our customers let us know their thoughts as it helps us improve our services. We strive to offer a positive user experience and your feedback is invaluable to us in this process.

If there's anything else we can do to make your experience better, please do not hesitate to let us know. Thank you again for your valuable input.

All the best,
Customer Success Team

July 12, 2023

Fantastic app and amazing customer service. Highly recommend with their team!!

In these days of minimal support, the team have set a new benchmark of service and will probably judge all other's against their high customer experience.

Trünk Moves
United States
About 2 hours using the app
Sky Pilot replied July 14, 2023

We are delighted that you found this level of service delivered and would like to thank you for your review!

All the best,
Customer Success Team

April 8, 2023

Great customer service! The app is easy to use and understand. It integrates well with the store. I was able to set it up in no time!

Gitelman & Good Publishers
United States
About 1 hour using the app
Sky Pilot replied April 11, 2023

Thank you so much for leaving us a fantastic review. We are delighted to hear you are very satisfied with our app and customer service; and also, your kind words motivate us to keep giving our best.

Should you need any help, feel free to reach us back 😊

All the best with your business,
Customer Success Team

November 27, 2023

So far so good! Super helpful customer service. Quick response! Thanks, Mehmed.

Pryor Custom Craft
United States
About 1 hour using the app
Sky Pilot replied November 29, 2023

Hello!
Thanks a lot for the wonderful star rating and the positive feedback. We're extremely happy to know that you find our customer service helpful and responsive, particularly with Mehmed. This is what we continually work for - to deliver prompt and effective service to you.

Your experience and satisfaction are incredibly important to us and your feedback serves as a great encouragement to our team. Should you need any more support or have questions, feel free to connect with us. Thanks for choosing Sky Pilot!

Best Wishes,
Shop Circle Team

August 28, 2023

Excellent service and support. Look here, before you start your webshop journey!

I was searching for a way to automatically "Stamp" my physical Giftcards - with relevant reference numbers.
I couldn't find any solution, so I wrote on the forums.
Within a few minutes, Alessandro from Sky Pilot commented and told me about their service.
He provided a free call and explained everything. Turned out, this was exactly what I was looking for! I recommend.

Boutique Fleurance
Denmark
About 1 hour using the app
Sky Pilot replied August 31, 2023

Thank you so much for your review! We really appreciate your feedback and we're glad you found our app useful. We work hard to ensure our app provides our users with the best experience possible and we're always looking to improve our service to you. If you have any other ideas that you'd like to see implemented, please do not hesitate to let us know. Thank you!

All the best,
Customer Success Team