Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

November 28, 2019

Fantastic, easy to use app! So often you get "FREE" Apps that have most features blocked out, or you have to buy them. This delivers exactly what it says it will and it is super easy to use.

CaptCan Comics
Canada
12 months using the app
August 29, 2022

Yasmine was a very helpful customer service. Shes helped me with all the questions I got. Will spend some time on this app. I switched from Privy.

Verreal Boards
China
12 months using the app
SmartrMail replied August 30, 2022

Hi Verreal Boards 🛹 Thank you for your feedback! I passed on your feedback to Yasmine today. We wish you all the best with your email campaigns 🏆

June 21, 2021

Super responsive team, always there to help you in any way. Looking forward to an app update with a better popup and newsletter builders

Seda de Cactus
Spain
12 months using the app
SmartrMail replied June 21, 2021

Always a pleasure Seda de Cactus team 😊 Make sure to let us know in our in-app chat if there's anything else we can help you with!

October 17, 2020

It has made email marketing a lot easier for me! Before finding this app, it was tough for me to build my email list and create appealing emails from scratch, but now it's quick and simple, which makes my life a lot easier. You can export + import contacts quickly.

Basic Ave
United States
12 months using the app
SmartrMail replied October 29, 2020

Thanks for your review 🎉 We're glad you're finding SmartrMail easy to use and wish you the best results!

Edited May 6, 2019

I made the change from Mailchimp for various reasons but mainly because of the fact Mailchimp will not be easily integrated to Shopify anymore. I made the move yesterday and one day later I am fully operational thanks to the very efficient migration team at Smartrmail.

BAUSELE
Australia
12 months using the app
Edited June 21, 2018

I'm not the type to leave reviews, however the only two apps I've ever left reviews for so far are SmartrMail and LeftBrain.

I let spin-to-win collect emails, LeftBrain categorizes them, and SmartrMail basically does the rest.

I can go on for hours about how good email marketing is, but I have 2 pieces of advice for you. 1, spend the time figuring out which apps work best together, and 2, optimize those apps fully, work on your CTR and offers, you can see below, it takes time and effort to improve your stats, my CTR and numbers aren't great and that's admittedly my fault, but the app really does well to deliver automated emails and offers

06/10/2018 Offers 4,084 6% (264/4,084) 23% (62/264) $ 229.17
06/05/2018 Offers 4,087 6% (256/4,087) 30% (76/256) $ 216.46
05/31/2018 Group 4,079 14% (586/4,079) 14% (80/586) $ 342.09
05/31/2018 Auto-product 717 11% (82/717) 15% (12/82) $ 21.15
05/26/2018 Manual 4,551 7% (335/4,551) 21% (70/335) $ 169.66

www.opsocialmedia.com

Optimizeinstagram
United States
12 months using the app
November 30, 2021

We've been using Smartrmail for almost a year and we must say, their service is timely, friendly and efficient. We are impressed with the quality of their customer support every time we reach out for assistance. The interface has only gotten better recently with the revamping of their website which offers way more functions. Thank you Smartrmail team for all you do and we do hope you stay around for years to come, you are an example of the kind of small business we like to work with!

Consciousness on Fire Penny Kelly
United States
11 months using the app
SmartrMail replied November 30, 2021

Hi Consciousness on Fire team 🔥It means so much when a long-time user sends us this type of feedback. We're glad to hear that you like the new interface and that our team was able to assist you whenever you had a question. Looking forward to keeping emailing together!

February 29, 2020

I tried this App after using Monkey themed email package and another Shopify linked Email application, the open rates on the second of the two was very poor.

Smartrmail has similar open rates to the Monkey themed email supplier suggesting their servers are more trusted by the big email companies. For the price this is very good value email service we have a mid-sized list and this product saves us over $150 a month compared with the Monkey themed email package.

The auto email options are good but not as robust as the more expensive service. I'd also like the option to add other fields to customer data, as the segmentation is good.

The support is very quick and helpful. I look forward to seeing Smartrmail develop. Overall a good reasonably priced email package.

Brownie Heaven
United Kingdom
11 months using the app
June 1, 2022

The app is super! You can use their templates and build your own in a very easy way. The best app so far for newsletters!

Gastronomia Ajolfi
Italy
11 months using the app
SmartrMail replied June 1, 2022

Thanks for your review Gastronomia Ajolfi 🍤 We're glad you like our premade templates (I sent your message to our designer, she'll love it). We wish you all the best with your future newsletters!

December 18, 2017

Already seen great sales in the first few days!

Silk Laundry
Australia
11 months using the app