Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this affordable email marketing app for its comprehensive features, including customizable newsletters, pop-ups, and automation capabilities. They appreciate the smart segments feature and seamless Shopify integration. The customer service is exceptional, often going above and beyond to assist. Merchants value the email builder, pre-made templates, and analytics, praising the app for its reliable performance and good value for money.

May 9, 2020

very helpful and easy to use for marketing tool such as email, , Newsletter etc...this app help you run your ads easily and quick it also help you engage with your customers.I highly recommend It.

Kmodesty
United States
About 2 months using the app
December 3, 2013

Tried it out and within a click or two the app had sent out the first batch of emails to my customers! Great to see the stats at the top changing dynamically too. Great customer service too, i asked a question and got informative and friendly response near instantly. Looking forward to seeing where this app progesses. Thanks!

Kovet
Ireland
About 2 months using the app
January 16, 2020

Okay so far so good with SmartrMail. It was a lot easier to understand than MailChimp and it seems that more people have opened my newsletters than before. I am still working my way around it but so far, happy.

Anja Dance
Australia
Over 3 years using the app
May 29, 2020

Trovo quest'app facile da usare. Creare newsletter e automazioni è molto semplice con SmartrMail. Do 4 stelle perchè manca un sistema flow intuitivo che permetta di creare da zero delle automazioni più complete.

Linea Italia gioielli
Italy
Over 3 years using the app
SmartrMail replied May 29, 2020

Hi Linea Italia gioielli team 👋

Thank you for your feedback, this is really appreciated 😊

The great news is that we do have an email flow builder with pre-made email automations in the works. You will be able to use it in your SmartrMail account in early August. We hope that you'll like these pre-made automations enough to update this review to 10 stars! ⭐️

In the meantime, feel free to reach out to our customer success team if you need any help with your email automations.

Kind regards,

Nicolas from SmartrMail

June 9, 2020

I love this app! It has everything that I need to keep in contact with my subscribers, from newsletters, automated emailing, and analytical tools. Also, it is extremely user friendly. Thank you, SmartrMail!

Ellie's Handcrafted Jewelry
United States
About 2 months using the app
June 12, 2022

I really like this app for email marketing as it has everything you need. this is my second store I am using them on.

Gnome Ads
Canada
About 2 months using the app
SmartrMail replied June 13, 2022

Hi Gnome Ads team! 🧙 Thank you for your feedback! It's great to help you reach new heights in more than one store 🚀 We wish you all the best with your campaigns!

October 14, 2021

I use it for automations. It's quite customizable and it's user friendly. The only thing is that it takes me longer to set up emails than with other apps because of all the options or steps. If it was even simpler I would use it for all the newsletters. I also thing I cannot track the conversion from the emails send from this app because it's not natively integrated- Perhaps I'm wrong! Anyway I would recommend it and I'll keep using it :)

Idilik Yoga
Spain
Over 3 years using the app
SmartrMail replied October 14, 2021

Hi Idilik Yoga team 🧘 Thank you for your feedback!

One of our team members (Jan) will get in touch with you within the next few minutes. He'll be happy to show you how you can easily track conversions from emails (we offer multiple tracking options, and can dig down to who purchased what product after which newsletter/automation).

He'll also be happy to go through the email creation process in case some quick tips and tricks can make the email creation process quicker based on your goals.

If you'd like to pick a time yourself with someone from our team, feel free to use the link below:
https://calendly.com/smartrmail/support

Have an amazing day ahead! ☀️

June 4, 2020

This app was easy to download and follow. It was my third attempt to find a suitable app for sending customers newsletters, and it made life very easy! Its not complicated and its free, doesn't rope you in or trap you into monthly payments once you have over 300 customers, like other apps. I found the newsletter, product emails awesome. Easy to import all my customers emails from Jilt and Mailchimp. It would be great if it combined products to make a slideshow in the newsletter but you can add videos instead

Tickittyboo
United Kingdom
Over 3 years using the app
SmartrMail replied July 23, 2020

Hi Tickittyboo team! 👋

Glad you enjoy the app and that it’s made your life easy 🎉 That’s correct, we do not force users onto any plan. You can stay on the free plan as long as you have less than 1000 subscribers. Past this threshold, we’ll simply send you a note about this. We never automatically move users onto paid plans 😊

On a side note, Slideshows aren’t supported in most inbox providers, including Gmail and Outlook (here is a detailed doc on the subject for more information: https://www.emailonacid.com/blog/article/email-development/build-an-interactive-carousel-for-email/). However, we support gifs in image blocks, which means that you can create your own “slideshow” by creating a gif outside of the app, and importing this gif in just a click with our image block feature. If you experience any issue creating it, please make sure to contact our support team as we’ll be happy to assist you with this process 😊

All the best to Tickittyboo and Happy Sending ✉️

February 16, 2023

This app works well with my shopify store and makes it easy to schedule lots of automations for email connections with my customers. It seamlessly interacts with Shopify. The only reason for 4 stars is that I find the user interface makes it a little confusing to edit copy on existing email flow, BUT it is easy to set up the first time.

Quilt Pattern Mart, LLC
United States
About 3 years using the app
SmartrMail replied February 19, 2023

Hi Quilt Pattern Mart 🧶🪡 Thank you so much for your feedback!

We're thrilled to hear that SmartrMail helped you set up multiple automations easily! I forwarded your note on the user interface to our product team so that we can improve this experience over the next couple of days.

So that we can include you in this process, would you be interested in jumping on a quick call with our team? We always improve SmartrMail based on our user experience which is why we'd love to hear more about the way you'd like to use/see this feature.

You can pick a time that works for you right here: https://calendly.com/smartrmail/support

Thank you!

July 3, 2020

I used this app to create a pop-up on my Shopify store, automated emails and a newsletter so far. It is very easy to integrate with Shopify, and the setup of the pop-up, emails and newsletter was very intuitive - no need to read a bunch of instructions before getting started.

Soul ShāXe
United States
About 2 months using the app