Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

August 2, 2021

Awesome app. Simple and usefull, i've tried over 5 other apps and i'm really satisfied with SM, and yes, so much better than mailchimp :)

Connectiohm
Brazil
2 months using the app
SmartrMail replied August 2, 2021

Thank you so much for your feedback 😊 It's really appreciated! (We promise we won't tell MailChimp 🙊 ) Looking forward to keep emailing with you

December 12, 2020

I use the app for our newsletters. Love the new enhancements for the pop-up design. The service and response has been exquisite.

HealthierGarden
United States
2 months using the app
December 3, 2013

Tried it out and within a click or two the app had sent out the first batch of emails to my customers! Great to see the stats at the top changing dynamically too. Great customer service too, i asked a question and got informative and friendly response near instantly. Looking forward to seeing where this app progesses. Thanks!

Kovet
Ireland
About 2 months using the app
January 16, 2020

Okay so far so good with SmartrMail. It was a lot easier to understand than MailChimp and it seems that more people have opened my newsletters than before. I am still working my way around it but so far, happy.

Anja Dance
Australia
Over 3 years using the app
May 29, 2020

Trovo quest'app facile da usare. Creare newsletter e automazioni è molto semplice con SmartrMail. Do 4 stelle perchè manca un sistema flow intuitivo che permetta di creare da zero delle automazioni più complete.

Linea Italia gioielli
Italy
Over 3 years using the app
SmartrMail replied May 29, 2020

Hi Linea Italia gioielli team 👋

Thank you for your feedback, this is really appreciated 😊

The great news is that we do have an email flow builder with pre-made email automations in the works. You will be able to use it in your SmartrMail account in early August. We hope that you'll like these pre-made automations enough to update this review to 10 stars! ⭐️

In the meantime, feel free to reach out to our customer success team if you need any help with your email automations.

Kind regards,

Nicolas from SmartrMail

November 13, 2018

This is the CEO of Infinite Dreaming Network, and I want to thank you all at Shopify for helping me with SmartrMail and showing me how to properly send email for marketing. It was a smooth process for my first set of emails sent. I will be using your platform to disburse these emails weekly to my customers. Thank You SmartrMail!!!

Infinite Dreaming Store
United States
About 2 months using the app
December 24, 2020

At first, I was overwhelmed with the application. As a newbie to E-commerce I really wasn't sure of what I was doing. But after using it daily, I began to understand how simple, yet powerful a tool SmartrMail is. A much better, optimized application relatively compared to the competitors on the market. Thank you!

Fórmolo
United States
About 2 months using the app
June 9, 2020

I love this app! It has everything that I need to keep in contact with my subscribers, from newsletters, automated emailing, and analytical tools. Also, it is extremely user friendly. Thank you, SmartrMail!

Ellie's Handcrafted Jewelry
United States
About 2 months using the app
June 4, 2020

This app was easy to download and follow. It was my third attempt to find a suitable app for sending customers newsletters, and it made life very easy! Its not complicated and its free, doesn't rope you in or trap you into monthly payments once you have over 300 customers, like other apps. I found the newsletter, product emails awesome. Easy to import all my customers emails from Jilt and Mailchimp. It would be great if it combined products to make a slideshow in the newsletter but you can add videos instead

Tickittyboo
United Kingdom
Over 3 years using the app
SmartrMail replied July 23, 2020

Hi Tickittyboo team! 👋

Glad you enjoy the app and that it’s made your life easy 🎉 That’s correct, we do not force users onto any plan. You can stay on the free plan as long as you have less than 1000 subscribers. Past this threshold, we’ll simply send you a note about this. We never automatically move users onto paid plans 😊

On a side note, Slideshows aren’t supported in most inbox providers, including Gmail and Outlook (here is a detailed doc on the subject for more information: https://www.emailonacid.com/blog/article/email-development/build-an-interactive-carousel-for-email/). However, we support gifs in image blocks, which means that you can create your own “slideshow” by creating a gif outside of the app, and importing this gif in just a click with our image block feature. If you experience any issue creating it, please make sure to contact our support team as we’ll be happy to assist you with this process 😊

All the best to Tickittyboo and Happy Sending ✉️

February 16, 2023

This app works well with my shopify store and makes it easy to schedule lots of automations for email connections with my customers. It seamlessly interacts with Shopify. The only reason for 4 stars is that I find the user interface makes it a little confusing to edit copy on existing email flow, BUT it is easy to set up the first time.

Quilt Pattern Mart, LLC
United States
About 3 years using the app
SmartrMail replied February 19, 2023

Hi Quilt Pattern Mart 🧶🪡 Thank you so much for your feedback!

We're thrilled to hear that SmartrMail helped you set up multiple automations easily! I forwarded your note on the user interface to our product team so that we can improve this experience over the next couple of days.

So that we can include you in this process, would you be interested in jumping on a quick call with our team? We always improve SmartrMail based on our user experience which is why we'd love to hear more about the way you'd like to use/see this feature.

You can pick a time that works for you right here: https://calendly.com/smartrmail/support

Thank you!