Overall rating
4.3
Counts per rating level
  • 93% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
July 26, 2020

Started with this app yesterday and can already see 2 conversions ... Definitely recommend this app for sure

Volistiq
Canada
2 months using the app
September 2, 2020

Nice app. This is what I was looking for. I just started to use it almost one week ago and I already can see good results.

Baby Bambi Accessories
Portugal
2 months using the app
June 3, 2022

Really good app for SMS marketing and cart recovery. I think it's time for them to expand by adding advanced workflows (i.e. Shopify Workflows, Klayvio Flows, Omnisend Automations, etc...) and incorporating a full suite of SMS marketing functions. Overall, would definitely recommend it.

NFDVapes
United States
2 months using the app
Zegsu Software Solutions LLP replied June 10, 2022

Thank you so much for your review. We have duly noted your feedback and we will be working hard to add these features in the coming months.

We wish you all the success in your business.

Thanks
Arpit
Team Zegsu

July 23, 2020

I tried many apps for abandoned checkout recovery but this app is best for recovery in India I love this ❤️

Jiocase
India
About 2 months using the app
August 9, 2020

I have contacted the support team multiple times. From helping me with the marketing flows to setting up custom sms sender ID and they are always available to support you. Well done team and thank again for this great app. Cheers!

Lume Light
France
20 days using the app
September 7, 2020

nice one, I really like the way it works, easy efficient and best in class, Thanks to the developers

Swirliss
India
9 days using the app
December 12, 2020

It is very simple to use. It's just not suitable for use in my country, there are some restrictions, so I uninstalled the APP. The customer service is ok.

HahaGet
China
8 days using the app
Zegsu Software Solutions LLP replied December 12, 2020

Thank you for your review. We are sorry, we couldn't be of much help due to the telecom restrictions in your country, but your feedback means a lot to us. We wish you all the success in your business.

Stay safe
Arpit
Team Zegsu

August 10, 2020

Must have app for every store. If you are not using this, you are just leaving money on the table. Very good ROI.

Fiyah Azz Socks
United States
6 days using the app
Edited October 5, 2021

For any app to earn 5 stars especially paid ones, they need to provide prompt and efficient customer support and customer support doesn't exist for this app! The app has been sending SMS shipping notifications and I never activated or authorised that feature. In fact, there is no way to turn this feature off even though it is disabled in the app. Because of this reason my balance kept exhausting and even after sending 4 emails, I still haven't received any reply. Pathetic support! Uninstalled! Save your time and go for some other app which can provide some customer support! ***Thanks for your reply but email was sent to contact@zegsu.com isn't that the contact email? Also, I am not sure what ticket or dashboard are you talking about. I only sent emails and didn't get any reply. I have forwarded the email I sent to this address again.

Decorfaure
Australia
About 1 month using the app
Zegsu Software Solutions LLP replied October 5, 2021

Dear Decorfaure Team,

First of all, we want to apologize for the inconvenience caused to you. Customer satisfaction is our top priority and we strive hard for it.

Regarding your query, we have been having an email communication through Ticket#641613. If you check your inbox, you will see that we have answered all your queries. This ticket was created by you after clicking on the 'support' tab that we have on our app's dashboard.

Regarding our team being unresponsive, we just found out that you have been replying to the automated emails sent to you regarding balance updates and welcome emails. Please note that this mailbox is not monitored as this is not a support mailbox. If you use the support tab on our app dashboard, we get back to you within a few minutes. Unfortunately, since you did not use this feature, your email landed in the spam folder, hence our team did not get in touch with you.

Regarding the shipping notifications, we can see that it is disabled on your app dashboard. Can you help us with some phone numbers and SMS details that were sent to your customers, please? Until you explicitly enable this feature from the 'notification tab' this feature remains disabled. We have verified the SMS logs and we do not see any order notification being sent from your account.

That being said, we are an ethical business and we take customer feedback very seriously. Please do not worry about the funds as it will be credited back to your account after we assess the situation.

We have sent you an email, please check it out and we promise to make this right.

Thanks
Arpit
Team Zegsu

July 21, 2020

very nice app and its very cheap.best app for SMS marketing and abandonded cart messages.i recommend this app to everyone

Spike
India
1 day using the app