Reviews (416)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the returns process with features like automated approvals, customizable pages and emails, and progress tracking. It integrates seamlessly with store designs and provides a professional look. The support team is praised for their quick and efficient responses. Despite minor technical issues, they are usually resolved promptly. The app is seen as cost-effective with a free plan, though some wish for more features. It has reportedly increased conversion rates and sales due to improved customer trust and satisfaction.

January 20, 2022

Excellent app. Easy to use and lots of great options to allow you to configure it to work for your scenario.

Defined Apparel
United Kingdom
Over 1 year using the app
July 10, 2021

The app is great. It simplifies the whole return and exchange process. Would love to get new features.

Kurti Plus Size
India
Over 1 year using the app
June 5, 2020

This is a great app, we’ve been using it for two months now! Convenient to use and good customer service.

Gaâla
France
Over 1 year using the app
April 16, 2021

Really gives my clients the trust to order seeing the return page, so it helps them see this page on my site.

Dracul Transylvania
Romania
Over 1 year using the app
December 2, 2020

We have been looking to add a labour saving returns process to the site and Clicksit has done just that. Easy to set up and as we have it running on auto approve it requires zero input from our staff. Plus customers like free returns so it is a win win. Would recommend to anyone looking for a simple to use and set up returns option on their shopify site

Motorcycle Parts UK
United Kingdom
Over 1 year using the app
June 24, 2020

Amazing app and even more amazing customer service. Very attentive & helpful. Have used this app and will only use this app. Works perfectly and blends in my store theme. Hassle free, easy to use for both seller and buyer. Thanks Thomas & team!

Tropical Activewear
United Kingdom
Over 1 year using the app
Edited January 28, 2019

Excellent app for processing our returns and providing a FREE return service to our customer.

The team are always quick to respond on the chat bot should I ever come across any issues.

Planks Clothing
United Kingdom
Over 1 year using the app
January 24, 2020

Great app, integrates well with shopify and just works. Tom has been great with communications for support and Q&A. Recommended App.

SimplyBabyStore
United Kingdom
Over 1 year using the app
June 24, 2021

Great app, simple and intuitive to set up. Very helpful in dealing with customers and they end up apperciating the self-service much more.

Crown Saint
United Kingdom
Over 1 year using the app
June 23, 2021

Great for UK stores! Really simple and easy to use. A convenient way to offer easy returns for customers.

Satin Rowe
United Kingdom
Over 1 year using the app