Reviews (416)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies setup and daily operations, enhancing website professionalism and functionality with seamless integration and customization options. The support team is often praised for their quick and helpful responses, ensuring optimal app performance. It is noted for its cost-effectiveness, particularly beneficial for small to medium-sized businesses. The app streamlines the returns process, boosting consumer trust and satisfaction, which can lead to increased sales. Features like automated emails, easy label printing, and a polished returns portal make it a comprehensive solution for managing returns and exchanges efficiently.

May 28, 2020

Great app. It makes the process so easy and the customer service is so helpful and amazing. Returns can be difficult to manage but this app makes it easy.

Leni Swims
Australia
Over 1 year using the app
July 28, 2021

This is a simple and superb app and has made our returns process a doddle to handle. No other app or program was able or willing to work with my specific needs. The app was very easy to install and set up, and their customer service team was very helpful and quick to respond to our queries. The branded returns page provides a very professional look to our returns process. The best part about it is it's free!

NiftyHomes
India
Over 1 year using the app
March 11, 2022

Really simple installation process and the support team are amazing. Quick responses with any issues sorted out the same day. Couldn't recommend clicksit enough to anyone looking for a really smooth and simple returns process.

World Athletics
United Kingdom
Over 1 year using the app
April 6, 2020

Easy to set up and a simple process for customers to follow. Simplified our returns process and reduced time spent on customer support. Excellent app, thank you!

Shutt Velo Rapide
United Kingdom
Over 1 year using the app
January 21, 2019

Great app that has reduced the manual interface with the customer as well as providing a small saving on returns. Look forward to it continuing to develop to offer EU returns and interact more comprehensively with Shopify.

Ridgemont Outfitters UK
United Kingdom
Over 1 year using the app
November 6, 2020

Very good app...has seriously streamlined our returns process. Great customer service too! And very quick to install...would recommend!
banvardandjames.com

Banvard & James
United Kingdom
Over 1 year using the app
August 3, 2022

Great app for sorting out customer returns, it’s a great app to use, I highly recommend. My customers find the return portal easy to use.

Focus Man Fashion
United Kingdom
Over 1 year using the app
ZigZag Global Ltd replied August 3, 2022

Great to have you onboard Focus Man Fashion, and that's brilliant to hear your customers find the process easy to use. We are certain this will save you and your customers time, and guarantee they have a great return experience which keeps them coming back

Anything more we can assist with please don't hesitate to contact support within the in app chat

Best
Sorted Support

May 20, 2020

We’ve used this app for awhile now and it’s become one of our favorite! So easy to use and adds value to our store!

Krimson Rose Boutique
United States
Over 1 year using the app
February 21, 2022

These guys are amazing! very responsive and always get issues resolved quickly. Couldn't recommend them enough.

SU | AY
United Kingdom
Over 1 year using the app
August 21, 2021

We've only just started using this app to help with conversions and to help with our returns process as we grow our business. It's been a doddle so far even if we've only had to use it 3 times. Looking forward to getting to know the app better as business picks up.

Big Boots UK
United Kingdom
Over 1 year using the app