Reviews (416)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the returns process with features like automated approvals, customizable pages and emails, and progress tracking. It integrates seamlessly with store designs and provides a professional look. The support team is praised for their quick and efficient responses. Despite minor technical issues, they are usually resolved promptly. The app is seen as cost-effective with a free plan, though some wish for more features. It has reportedly increased conversion rates and sales due to improved customer trust and satisfaction.

May 28, 2021

Fantastic app and saves us a lot of time, money and effort. For anyone who hates dealing with returns, you'll love this. It's almost fun

Cyprinus Carp Fishing Technology
United Kingdom
Over 1 year using the app
May 28, 2020

Great app. It makes the process so easy and the customer service is so helpful and amazing. Returns can be difficult to manage but this app makes it easy.

Leni Swims
Australia
Over 1 year using the app
July 28, 2021

This is a simple and superb app and has made our returns process a doddle to handle. No other app or program was able or willing to work with my specific needs. The app was very easy to install and set up, and their customer service team was very helpful and quick to respond to our queries. The branded returns page provides a very professional look to our returns process. The best part about it is it's free!

NiftyHomes
India
Over 1 year using the app
March 11, 2022

Really simple installation process and the support team are amazing. Quick responses with any issues sorted out the same day. Couldn't recommend clicksit enough to anyone looking for a really smooth and simple returns process.

World Athletics
United Kingdom
Over 1 year using the app
April 6, 2020

Easy to set up and a simple process for customers to follow. Simplified our returns process and reduced time spent on customer support. Excellent app, thank you!

Shutt Velo Rapide
United Kingdom
Over 1 year using the app
January 21, 2019

Great app that has reduced the manual interface with the customer as well as providing a small saving on returns. Look forward to it continuing to develop to offer EU returns and interact more comprehensively with Shopify.

Ridgemont Outfitters UK
United Kingdom
Over 1 year using the app
November 6, 2020

Very good app...has seriously streamlined our returns process. Great customer service too! And very quick to install...would recommend!
banvardandjames.com

Banvard & James
United Kingdom
Over 1 year using the app
August 3, 2022

Great app for sorting out customer returns, it’s a great app to use, I highly recommend. My customers find the return portal easy to use.

Focus Man Fashion
United Kingdom
Over 1 year using the app
Clicksit App Limited replied August 3, 2022

Great to have you onboard Focus Man Fashion, and that's brilliant to hear your customers find the process easy to use. We are certain this will save you and your customers time, and guarantee they have a great return experience which keeps them coming back

Anything more we can assist with please don't hesitate to contact support within the in app chat

Best
Sorted Support

May 20, 2020

We’ve used this app for awhile now and it’s become one of our favorite! So easy to use and adds value to our store!

Krimson Rose Boutique
United States
Over 1 year using the app
June 10, 2021

I was looking for an app to help me save time when it comes to returns. I am very pleased with this app it has a great user friendly dashboard and was super easy to set up. The team were great following up with me to make sure i had found everything ok. The customer side is also very smooth and easy to use. I did find the generic information a little misleading from a customer perspective if you intend to pass on the shipping costs to the customer but not really an issue as you can edit yourself. I also would have liked the option to have the returns linked to my own royal mail account so that all my postage costs came from one account and i could apply my own rates. Overall i am very impressed and this app has done exactly what i wanted - saved me time, dealt efficiently with the returns.

The Rainbow Unisaur Ltd
United Kingdom
Over 1 year using the app