Reviews (416)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies setup and daily operations, enhancing website professionalism and functionality with seamless integration and customization options. The support team is often praised for their quick and helpful responses, ensuring optimal app performance. It is noted for its cost-effectiveness, particularly beneficial for small to medium-sized businesses. The app streamlines the returns process, boosting consumer trust and satisfaction, which can lead to increased sales. Features like automated emails, easy label printing, and a polished returns portal make it a comprehensive solution for managing returns and exchanges efficiently.

January 10, 2020

Excellent app which has completely streamlined how we handle online returns... support is very responsive - would thoroughly recommend

Sussex Uniforms
United Kingdom
Over 4 years using the app
Edited December 2, 2021

Hi I just want to say this app has been a life saver, my returns have never been more smooth, it is hassle free for the customer, my return rate has gone lower due to the confidence this provides.

Asian Suits Online
United Kingdom
Over 4 years using the app
August 28, 2019

Very very very helpful. Easily track returns/exchange. Send automated emails. Archive returns which are no longer required.

Devoted
India
Over 4 years using the app
April 1, 2020

we are testing it and it seems to work properly. improve customer support anyway. greater customization possibilities would be appreciated

MONTEZEMOLO
Italy
About 4 years using the app
July 16, 2020

Great app for managing return, exchange, and credit requests. The app really streamlines the process for both you and the customer. You can customize so many form fields, page details, email templates, visual design, and return labels with easy. Thank you!

Hippie Bunnie
United States
About 4 years using the app
November 22, 2019

It does exactly what it says on the tin. It was easy to install, easy to customize, and easy to use. Frankly surprising considering how shockingly expensive some other return management apps are.

Campus Den
United States
About 4 years using the app
November 15, 2019

The clicksit app has enabled us to automate the entire return process. Using the app with CollectPlus return labels has allowed us to offer a professional fully tracked return experience for our customers.

Pendula Cashmere Co.
United Kingdom
About 4 years using the app
April 7, 2021

Fantastic app for any UK seller - easy to use platform for customers to use and admin for us. Various options such as paid for/customer to pay for labels and they are constantly looking to make improvements. Great support team too.

The Pop Up Deli
United Kingdom
About 4 years using the app
January 29, 2020

Does what it should. Nice portal for our customers, easy to install and use and organizes all our returns!
My only wish would be a "refund by one click" function, which really refunds via shopify and not just marks the order in the app as refunded :)

sober
Germany
Almost 4 years using the app
September 10, 2020

Only just started out with this app, but it's been a doddle to set up
(we got some first class support from the excellent Jodie), and its up and running straight away. Just literally processed our first returns today. For us we only do large envelopes, so its a shame there isn't a smaller low cost option - but - its been great so far for us and will / has helped simplify our previously over complicated returns process. Def Recommended

LAYEN
United Kingdom
Almost 4 years using the app