Reviews (669)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage diverse discounts and promotions, such as BOGO and quantity breaks, enhancing customer experience and boosting sales. Its user-friendly interface and seamless Shopify integration ensure smooth operation, even during high traffic. Exceptional customer support is frequently highlighted, with the team praised for their responsiveness and assistance in customization and troubleshooting.

October 21, 2024

We’ve been using this offers app for a while now. While it’s decent and generally works, it does miss a few features we’d like, and the app logic is sometimes slightly different from what we need for our specific use case. That said, the customer service has been absolutely top-notch. Jack, in particular, has been a real lifesaver. Anytime we’ve run into an issue, he’s been quick to respond and always goes above and beyond to help us out. His support has really made a huge difference.

If you’re in need of top-tier customer service to assist with your offers, this app is worth a shot.

DB Lab Supplies
United Kingdom
Over 5 years using the app
Orbit replied October 22, 2024

Hi! Thank you so much for this review. I appreciate your honesty about the app, and I'm glad to hear that Jack has provided such an exceptional experience! - Emily, Head of Support

November 28, 2024

Fantastic App, that has so many offer variations! It has increased our sales for sure!
Plus the online live chat support is fantastic! Kay just solved a few little issues we were having on the spot while doing the live chat!
Cheers
Gametraders Rouse Hill

Gametraders Rouse Hill
Australia
About 6 years using the app
Orbit replied December 3, 2024

Thank you so much for the review! - Emily, Head of Support

November 8, 2024

Excellent customer support to get up and running, clean and easy to use back end and covers all types of offers we need.

Alans BMX
United Kingdom
Over 5 years using the app
October 24, 2024

Just got off a chat session with Sara and she was amazing. It was a pretty difficult question and required her to make some changes to the back end. She stuck with me and answered all my questions. Sara and the entire team are the best!

Skin Authority
United States
About 3 years using the app
Orbit replied October 28, 2024

I'm SO glad to read this review! Happy to hear you felt so supported by Sara, thank you for the kind words!! - Emily, Head of Support

November 25, 2024

Excellent and fast support. Appreciate their team troubleshooting some theme compatibility issues.

P.J. Salvage
United States
About 4 years using the app
Orbit replied November 27, 2024

Thank you so much for this review! - Emily, Head of Support

November 20, 2024

We just downloaded this app for Black Friday and it is a total life saver for Black Friday. Jack was helpful in setting up exactly what we needed. I'd recommend this app to anyone looking for better discount setups than what Shopify has to offer.

Date Lady
United States
18 days using the app
Orbit replied November 22, 2024

Yay I'm so glad we were able to get you set up so quickly for Black Friday!! Good luck with your sale :) - Emily, Head of Support

September 4, 2024

Jack and the team have consistently been helpful and accommodating. While we've encountered a few issues in the past, they were addressed promptly and professionally. The app functions well, but it could benefit from some UI enhancements. Keep it up!

DB Orthodontics Limited
United Kingdom
Almost 6 years using the app
Orbit replied September 6, 2024

Thank you so much for this honest review! We appreciate the feedback. - Emily, Head of Support

September 11, 2024

Love this app! I've been using it for 4 years now. Occasionally, issues pop up, but the tech team is always quick to help and super reliable

G'wan by Charon
United States
Almost 5 years using the app
Orbit replied September 17, 2024

Thanks for this review!! and thank you SO much for using the app for the last 4 years! We appreciate you so much :) - Emily, Head of Support

August 8, 2024

Alex did a great job helping me fix an issue where the discount wasnt being automatically applied if a customer loaded the cart a certain way. Everything works perfectly now!

TheGivenGet
United States
Over 2 years using the app
Orbit replied August 9, 2024

I'm so happy to hear this!! Thanks for sharing!! - Emily, Head of Support

October 16, 2024

This app does exactly what I need it to do and give a helpful banner on the pages where the discounts apply.

Customer service is extremely helpful as well!

RefToons
United States
8 days using the app
Orbit replied October 22, 2024

Yay I'm so glad to hear the app is working so well for you!! Thanks for sharing :) - Emily, Head of Support