Reviews (403)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer satisfaction with features like "Buy 3 Get 1 Free." It's praised for its versatility in promotions, aiding in upselling and cross-selling, especially during events like Black Friday. The app is easy to set up, integrates smoothly with Shopify, and supports multiple promotions reliably. Exceptional customer support is frequently highlighted, with a responsive and effective team.

November 28, 2025

Like the app, just that it isnt compatible with alot of other apps that your store might be using.
If the app was able to support the other apps, it would have been good, but it became a challenge even when cart drawer needed to be changed as it cant be supported.

Kinchan-Japanese Kids & Baby Store
Singapore
About 2 months using the app
November 12, 2025

Jack helped me diagnose the problem and it was an easy fix

Flaman Fitness
Canada
Almost 3 years using the app
April 15, 2025

We've been using this app for many years and love the versatility of the special offer features and ease of setup. We also just switched to a new theme and the technical support from the developers was excellent. Highly recommend.

Valiant
United Kingdom
Over 7 years using the app
Orbit replied April 21, 2025

Thank you for using the app for 7 years! We're so grateful for your commitment to the product and to hear it's been working so well for so long. Thanks for leaving this review :) - Emily, Head of Support

February 11, 2025

Very versatile App supported by very competent people! We had some compatibility problems between USO and our template and Kay helped us at the speed of light! Very satisfied!

HR Distribution
Canada
About 7 years using the app
Orbit replied February 12, 2025

Thank you so much for this review!! - Emily, Head of Support

March 19, 2025

I have been using USO for a few years now and find it to be such a great app, so may offer options. It is a very effective app which is easy to use and the support you get is great. The USO team were just brilliant when we had an issue, as we had made changes to our theme. Thank you so much for your help

EASE
Ireland
Over 5 years using the app
Orbit replied March 20, 2025

Thank you so much for this review!! I'm glad you are all set and ready to go now :) - Emily, Head of Support

March 4, 2025

I sell beautiful headwear for chemo patients, and when just starting chemo, you need a variety of things.

USO special offers, Buy 3 Get 1 Free, is perfect for my customers. They can mix & match basic chemo headwear when starting chemo or for a refresh when we go to the next season.

Approximately half of my customers use the Buy 3 BOGO offer. It's easy to set up or revise if your product line changes.

I've always gotten great customer service from USO. I highly recommend this app!

Hats Scarves and More
United States
About 6 years using the app
Orbit replied March 5, 2025

Thank you so much for leaving this review, it really means a lot to us! - Emily, Head of Support

Edited October 11, 2024

Great app! The best thing about it is the pop-ups. I wish they had more customisation options but it is still a handy app.

Even after almost 2 years of using the app, the support was quick and seamless when we had an issue.

Another thing I wanted was "up to discounts" but neither Shopify nor any other app offers this.

Bridles & Reins
United States
Over 6 years using the app
Orbit replied January 11, 2024

Thanks so much for this review! - Emily

November 28, 2024

Fantastic App, that has so many offer variations! It has increased our sales for sure!
Plus the online live chat support is fantastic! Kay just solved a few little issues we were having on the spot while doing the live chat!
Cheers
Gametraders Rouse Hill

Gametraders Rouse Hill
Australia
About 6 years using the app
Orbit replied December 3, 2024

Thank you so much for the review! - Emily, Head of Support

Edited June 23, 2024

12-08-2022 Really impressed with the support team, they are quick to respond and they helped to resolve my queries within a couple of days. Recommend this app

24-06-2024 Two years on, we are still using this app. The team at Orbit are very friendly and efficient in supporting us, nothing is too hard for them. Highly recommend this app.

CPAP Direct
Australia
Almost 6 years using the app
Orbit replied August 12, 2022

Thank you for the review!! - Emily, Head of Support

September 4, 2024

Jack and the team have consistently been helpful and accommodating. While we've encountered a few issues in the past, they were addressed promptly and professionally. The app functions well, but it could benefit from some UI enhancements. Keep it up!

DB Orthodontics Limited
United Kingdom
Almost 6 years using the app
Orbit replied September 6, 2024

Thank you so much for this honest review! We appreciate the feedback. - Emily, Head of Support