Reviews (666)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.

October 20, 2020

We use this app multiple ways! There are many ways to combine it's uses, There support is great. Thank you.

Ice 'N' Fire
Canada
About 3 years using the app
August 3, 2022

I use this app to turn on & off sales that happen at various times during the year. Also for volume discounts on items that can be shipped together. Support is also very good. They now have chat within the app dashboard.

My Backyard Decor
United States
About 3 years using the app
Orbit replied August 4, 2022

Thanks for using our chat widget, it's a new feature we're rolling out. I'm happy to hear it was helpful for you!! - Emily, Head of Support

April 26, 2018

Great App ! Easy to customize and adds great features to the website. Support was also very helpful and responsive when I needed them. Would definitely recommend.

Barcountry Cocktails
Canada
Almost 3 years using the app
November 10, 2020

This app can definitely fulfilled our needs in terms of bundle sales, apply multiple tier of discount when certain order amoumt is acheived, it also worked with the default discount code from Shopify. Special thanks to Travis from their team, he helped us a lot with the setup and even recorded a step by step clip to answer my query.

Mamy Kingdom
Hong Kong SAR
Almost 3 years using the app
March 28, 2019

I've used the app for our store to run offers/promotions. User-friendly and easy to create and customize your offers. Been using the app for about two years now and it has certainly helped with sales.

Count On Us
Canada
Almost 3 years using the app
February 17, 2017

Special offers has been great for our promotional needs on our site. It's much easier to create discounts and BOGO offers compared to other apps we've tried.

It's not available now, but it would be nice to have the capability to select products to discount by specific variant.

The best part about this app is the customer service. They've been very responsive and issues are quickly resolved.

Distil Union
United States
Almost 3 years using the app
January 20, 2017

Great app, amazing customer service!

They helped me resolve any issues and gripes I was having with the app and were very prompt with their responses!

If you ever have a problem with their app's functionality, please let them know and they'll be happy to assist

Zensense
Canada
Almost 3 years using the app
January 27, 2021

the customer support was really nice! They helped me throughout and assisted in every way they could!

East Ocean Aquatic
Singapore
Almost 3 years using the app
June 2, 2021

Great customer service and support. They always are ready to help with issues. I have been using them for over a year with good results.

Cool-jams
United States
Almost 3 years using the app
October 3, 2023

Honestly a really good app overall! Alex at Orbit has gone above and beyond when we have (admittedly silly) questions!

Service is impeccable and the app is very easy and intuitive to use :)

Supergood.
United Kingdom
Almost 3 years using the app
Orbit replied October 6, 2023

There are no silly questions :) Thanks so much for this review!! - Emily, Head of Support