Reviews (6,576)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this dropshipping app for its curated selection of quality products from reliable US and EU suppliers, ensuring faster shipping and enhanced product quality. The platform is user-friendly with seamless integration into major e-commerce systems like Shopify and WooCommerce. Features like sample ordering, automated fulfillment, and branded invoicing are valued, alongside responsive customer support and educational resources for optimizing dropshipping operations.
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I live in America so finding products that are domestic rather than imported is always a plus because my customers prefer quick shipping times
We know how important shipping is especially in the dropshipping industry so we made sure to continuously onboard new suppliers every week. Thank you for the review. We appreciate it!
Where I would love to leave a 5 star review, I have to mention that there have been a few issues... I like that I am able to find products that are shipped from the US which speeds up delivery time, but my first order the supplier stated that it was coming from the US but then shipped from China which meant I was giving my customer incorrect information on shipping times. My second order was great and shipped from the US and next day, so that made up for it.
I did attempt to change my Empire membership billing information and thats were I started to consider cancelling because for some reason even though PayPal paid my monthly membership fee, I had previously updated it to my Shopify Balance card and it didn't take. Then when I cancelled the PayPal recurring agreement, my account on Spocket was cancelled completely! This is when things started to become very frustrating for me because even though I had PayPal transaction numbers that showed it was paid, they had to send my inquiry to billing who didnt respond after a week and I once again had to reach out through chat. And the worst part now was that I had a sale for a "premium" product that I wasn't able to complete checkout for my customer because my membership had "cancelled"!
BUT My new support, ROBBIE, was able to fix the issue and get things resolved AND made sure that my next memberships fee was paid through the correct card. So THANK YOU ROBBIE!
But at this point I have had 3 interactions with doing business on Spocket and 2 of them were strikes... Let's just hope I have no more, because I do seem to find products here that I cant find elsewhere and would really like to keep using them.
Fingers crossed.
Thank you for leaving feedback! We are always curious about how we can improve the experience the next time. We'd like to talk with you and look into your feedback further. I'll make sure to tell Robbie how much of a difference he made and how much we appreciate how he handled the situation. Robbie deserves a pat on the back! - Irene
I haven't been drop shipping for long, but I am enjoying this app so far. I don't have much to say about it.
Awesome! It gives us much pleasure to know that you are enjoying the app. Your kind words encourage us to continue doing our best. Our support team is definitely always available to assist you if you need help! Thanks again, and have a wonderful day! - Erwin
I am new to spocket dropshipping but it seem's to be very easy to navigate and understand to this point.
Thanks for the wonderful feedback! We are so glad you find Spocket user-friendly. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I WOULD RECOMMEND SPOCKET.
Hi ALL ESSENTIAL NEEDS, LLC! Thank you for recommending Spocket! We are happy to know that you are enjoying your experience. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I love how this app has so much inventory. And a very diverse array of products. There is literally something for everyone and every niche.
Thanks for leaving us such a wonderful review. It gives us much pleasure to know that you love the app. Your kind words encourage us to continue doing our best. Thanks again, and have a wonderful day. - Erwin
Lorena was very helpful and professional. She helped me when I was in need. Thanks!! I highly recommend Sprocket.
Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Lorena receives your feedback. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Been using this app for about a year - it's great for getting up and going. Customer support is the best part. They are fast, responsive and very helpful. Thank you Melvin & team for your assistance.
Congratulations on your launch! You can certainly look forward to more improvements within our service and a continued excellent customer support. Thank you for choosing Spocket! -John
Best app so far for organic items to dropshop! Needs more option for skin and hair care but so far I am loving what they have. Only gave it 4 star because they did not have a lot of options but over all the app is great!
Thanks for the awesome review anyway! We'll be sure to take note of this and inform the suppliers team so they can source out more items for this category.
Very user-friendly! I was able to add my new product fairly easy. The Aliscraper tool helped steamline the process as well.
That is really awesome to know! We are happy you found the products and tools that will help your store grow. We do our best to provide you with all the necessary innovations to equip you with everything you need to succeed! Thanks for choosing Spocket!