Spocket ‑ US & EU Dropshipping , 5,224 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this dropshipping solution for its curated selection of high-quality products from reliable suppliers. The app's ability to filter products from specific warehouses is praised for reducing shipping times and boosting customer satisfaction. Its seamless integration with major e-commerce platforms simplifies store management. The platform's user-friendly interface and responsive support team are also highly valued. Merchants also commend the automatic inventory updates for accurate listings, contributing to a strong brand reputation.
Refine
-
By rating
I do not recommend this app. I removed it from my shopify store but they are still charging me. I could not find any button in the dashboard to cancel my subscription. Still searching to figure out how I can stop them from charging me every month.
Sorry to hear about the trouble you were having with your account. You should be able to find the downgrade/cancel button in your account billing settings. We would be happy to help you out with your account and process fix anything that is not right. Please do reach out to us at support@spocket.co and we'll gladly sort things out for you!
they said unlimited products import, but actually is only 10000.
Just wasting time and money.
We do not recommend this app.
Its a great app till you are trying to import Items to your store and then it wants you to subscribe to a higher premium every month, I originally just got the cheapest plan but the I tried to import more items into my store and it took me directly to the pick a plan, more like pick a more expensive plan. When I already had a plan and thought I was okay.
our review is very concerning to us. We would appreciate it if you would contact our customer care team via live chat or send us an email to support@spocket.co to speak with a customer care representative about your recent experience.
I tried it. The first thing I did was to test order from 3 suppliers who claimed to have U.S. to U.S. shipping. That is the #1 reason I wanted to PAY for this app. Well, the U.S. to U.S. shipping claims are complete B.S. Takes forever for shipping. Still have not received ANY of my orders. So, they may be "shipping from the U.S." but that would only be after they order your product from China. Don't waste your time with this APP if you expect it to provide you faster delivery in the U.S. It DOES NOT deliver in that regard.
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with Spocket and even more sorry to disappoint a customer. We would like to get in touch with you and help you find the right supplier that would work for your store's needs. Can we give a call? or chat with us and we'll make sure all your inquiries are addressed. We'll be looking forward to discuss this with you.
SPOCKET USERS BEWARE - HIDDEN COST ISSUE
I am not sure what's everyone else thinking but I just found out there is a "hidden cost" in this app. No one need to pay the hidden cost.
For Example:
Let's say your customer JOHN buy a shirt "A" cost at $20, the shipping would be around $6.99 & maybe another $2 for each extra shirt. So your cost already at $28.99 for the shirt.
JOHN then buy different shirt "B" cost at $10, the shipping for this shirt "B" is at $3.99, your cost is already at $13.99
The messed up part is the shipping cost would be $6.99 + $3.99 (they charge per item) SHIPPING TO THE SAME ADDRESS
Other app only charge you flat fee for shipping or depending on the qty, they don't charge you shipping PER item and then the HANDLING cost for additional item to SAME CUSTOMER TO SAME ADDRESS
I hope you see this break down and beware of the hidden cost. Your margin would be crazy low and you dont want to mark up so high because your customers can do a single Google search and find it way cheaper elsewhere.
Have fun
Thanks so much for sharing your thoughts with us! We're sorry if you felt that the shipping fees were a hidden cost. Please know that Spocket does not take commissions or generate any revenue from it. Please also know each product listing on Spocket clearly shows the shipping rates set by the supplier themselves whether it's shipping to US, Europe or Asia.
Furthermore, when users process orders, they are shown the break down before allowing them to purchase a sample product or before they process an order for their customers. So we have always been transparent as to what comes with the cost of processing orders on our platform.
This app is a scam. They try to charge you after uninstalling the app. Shoplift need to do their due diligence before allowing this company on their app store.
I am removing the App because I never moved the Plan I had in my old store to this new one.
The support is very bad, you have to be saying things thousands of times.
The clock that a client requested in Peru never arrived. They made the refund but made me lose several clients.
Thank you for letting us know! I will have our Success Team contact you immediately and get your issue resolved. We hope to earn your trust back as a customer. As for the item that did not arrive in Peru, it looks like the supplier has fully refunded you for the order which was already credited back to your card. We will be in touch with you very soon.
Unbelievably bad. I was charged AGAIN for October. Stay far away from this scammy app. *Update: well, John was helpful and I got a refund after phone calls and emails. But it shouldn't have been that hard - and of course I shouldn't have been charged in the first place. Apparently there is a lot of confusion around the "free trial" and this happens a lot, so why doesn't this company change that?? Probably because it works for them - I only noticed because I checked my credit card statement. I'm sure there are plenty out there who don't and this company just pockets the money. Add to this the fact the "financial team" sent me a generic email saying they reserve the right to adhere to their no refund policy... So I am thankful to John, but this company needs a serious shake up. I don't recommend it at all. Crap. I deleted it after one day and have just been charged nearly $50, how? Terrible business, stay away. There are much better apps out there
Thank you for letting us know and reaching out to us about your account concern. We're glad to be able to clarify the issue with you. Rest assured that our account manager will take care of this for you immediately! We appreciate your understanding and patience.
If you search the products on Etsy, you can see that all the products offered in Spocket are usually more expensive than the originals. And that is before the markup you have to include for shipping, profit margin and Spocket fees. Anyone can right click on the product image and Google search the product and find it for way cheaper.
If Spocket could form a distributor relationship with these Etsy sellers and get the products at a discount, that would make this app worth what it costs for each sale. However, I don't see people over-paying for something that they can get cheaper with a few clicks. It's just simple business logic.
I used it for at most an hour and it was immediately taken off my account, while it said that you could test it for free.
For some time working to get my money back because I do not want to use your service
Thanks for taking the time to leave us a review! We do have a 7-day trial period given to those who would like to get on our monthly plans. Users have one week to test the app out completely free of charge so if there was a billing error on our side, please reach out to us at support@spocket.co and our team will be working with you closely in order to investigate possible issues.
We would also like to note that we are in the process of updating our billing system and it is our goal to make to provide a streamlined process for our customers.