Reviews (6,571)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this dropshipping app for its curated selection of quality products from reliable US and EU suppliers, ensuring faster shipping and enhanced product quality. The platform is user-friendly with seamless integration into major e-commerce systems like Shopify and WooCommerce. Features like sample ordering, automated fulfillment, and branded invoicing are valued, alongside responsive customer support and educational resources for optimizing dropshipping operations.
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I just installed the app and then could not uninstall permanently , can not delete from my product liquid
I’m sorry to hear about the trouble you’re having with uninstalling the app. It’s important to us that you have a smooth experience, and I apologize for the inconvenience. - Eleanor
As a paid subscription, I wouldn't recommend this to new sellers. Wait until you find that you can support an audience. Also, do your research and make sure that they have enough products for you. Their selection is very minimal. The main reason for the one star is because I tried to cancel one day past free trial because I don't find it very useful but they refused. 100% not a business practice from a company that I would want to do business with. You have to be a pretty big scumbag to hold someone's money and not provide a service. Good luck with the chargeback!
Thank you for sharing your thoughts and experience. We sincerely apologize if we caused any inconvenience. Currently, Spocket does have over a million products active and It is true that selections can sometimes seem limited depending on your preferred niche but rest assured that we will continue to work on adding more suppliers with more quality selections. Regarding your account concerns, we would be more than happy to re-evaluate your request as we want to make sure that everything is fair and in order. We'll have one of our account managers reach out to you directly to help sort out any concerns you may have. Thank you for your patience and understanding!
Possibly the biggest rip off you may experience, as soon as I installed the app to my shopify account, I get a message that says and I quote "Give Spocket a 5-stars review here on Trustpilot about your experience and your account will be upgraded to Starter plan for FREE. ❤️"
So off the bat the reviews you read may not even be real or trustworthy. I haven't spent too long on the app because many products you find here can also be found on Aliexpress at a cheaper discount, and in some cases I have found products that ships within the United States, and total cost is still cheaper than using Spocket.
Most products are purchased from countries like China, than shipped to Spocket suppliers warehouse in the United States, than drastically upscale to a higher price than you would buy from Aliexpress and sold to you. So if you want faster shipping than yes, buy from here. However consider the monthly/yearly fee they charge you as well as the cost per item vs Aliexpress.
Also while doing some more product comparison I found that some suppliers even buy the product from another source and than slap their logo onto it and sell it as theirs. For example a product I found on Walmart called ACOPower Wheeled 42-Quart Portable Solar Powered Fridge Cooler can Fit 64 Cans for $399, but on Spocket it's called LionCooler and it sells for more than $500 to the buyer and than they want you to sell it for $700+. This is just one of the products I researched, there are plenty more.
Thanks for the honest feedback! We have noted the product mentioned in this review and have contacted our supplier about it. We do our best to negotiate the prices and bring it down as we'd like to offer discounted rates for our retailers to be highly competitive in this market. As for your other concern, please know that users are not required to write about Spocket but still, we would like to make things right and correct any misunderstandings hence if you change your mind, please let us know and contact us at support@spocket.co.
What lack of professionalism they have, I placed an order from January 24 and to date I have not received my product, I talked to them several times and I thought they were going to solve the problem, but it was all a lie, a request that I made should take 4-7 days, I hope they learn and take some professionalism because I see that they do not have it.
We greatly appreciate the 5 stars, thanks so much! We can definitely promise you that we'll continue to provide quality service and help out merchants such as yourself as best as we can. All the best!
It worked great at first but now it seems like you have to contact each and every shop owner to get permission to sell their products? How much more work you need to do now just to add products in your shop?
I am not sure what changed but I am going to remove the app - it worked great but now it is a waste of time.
I’m sorry to hear about the recent changes you’ve encountered with the app. It’s concerning to learn that the process has become more cumbersome, and I understand how frustrating this can be.
Here’s how we’re addressing your feedback:
Product Permissions: We’re reviewing the current process for adding products and permissions to streamline it and reduce any unnecessary steps. Your feedback is invaluable in helping us improve.
We appreciate your feedback and are committed to making improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve these issues for you. - Eleanor
The Pro plan that cost $99 is advertised as allowing you to import unlimited number of products to your store. Not true, you are stopped after certain number and they demand a minimum amount of sales in order to allow you to keep adding products. This information is not shared anywhere on their site. The plan description is misleading, I wasted $99 and valuable time. The benefit I saw of using this app was having access to china (AliExpress) products with comprehensive titles and description. Saving me the time to edit AliExpress product titles and descriptions. All the products in their catalog are available on Aliexpress for a cheaper price and free shipping.
I’m sorry to hear about your experience with the Pro plan. We’re reviewing the plan details and limitations to ensure they are accurately communicated. - Eleanor
Confusing interface, nickel-and-diming, lack of support.
Hi there! We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
half vendors arent ACTUALLY based in the US, and un top of that there is NO way to reach vendors in case of an issue. no customer service available unless you pay a huge fee
Thank you for your review! Our sincerest apologies for any inconvenience we may have caused you. The suppliers we have are also from different parts of the globe aside from the suppliers that we have from the US. Rest assured we are working to improve the way we communicate your needs with our vendors to better resolve any issues. Our customer service is available to you anytime! Please feel free to reach out to support@spocket.co and we'll gladly do our best to assist you however we can. Thank you for your understanding!
I made my 1st order from US supplier but I find he is she in website and not American with very cheap products and the order come missing 2 items out of 4
Thanks for letting us know about this! We'd like to make sure that this has been addressed by Spocket. While most of our vendors are based and located in the US and Europe, we do have vendors that are based from other regions as well. You can select which vendors you want to work with long term by ordering samples from their range. If you find that they come in poor quality, let us know straight away and reach out to us at support@spocket.co. We hope to resolve this to your benefit and earn you back as a customer.
Worst app ever ! After stop my subscription but didn't remove the app the charge me again ! They are stealing me oney from my account !
I’m very sorry to hear about the issues with billing and subscription. This is not the experience we aim to provide. - Eleanor