Reviews (5,443)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this dropshipping platform for its ability to filter products from US and EU suppliers, reducing shipping times and improving customer satisfaction. The seamless integration with major e-commerce systems and multi-channel selling capabilities are appreciated. Merchants value the wide selection of quality products and efficient order and inventory management features. The customer support team is often praised for their prompt and effective service.
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The Spocket team is awesome! My store isn't up & I've just started using the app, so I'm not sure how the products/suppliers are yet. Any question or concern I've had is addressed within minutes mostly by live chat. Sometimes via email. Great people!
We appreciate your kind words and glad you are loving the premium service from customer support team. Rest assured that we are always here to answer any query of yours as quick as possible.
This is a good app for anyone looking to start a dropping shipping business on Shopify. As they state, there are hundreds of products to choose from for your store. The customer service and support teams are very friendly and easy to work with. HOWEVER, BUYER BEWARE; here are some important considerations based on my personal experience. Product stock notifications and COMMUNICATIONS with suppliers ARE HORRIBLE, which means THERE’S A PERPETUAL PROBLEM WITH PRODUCTS BEING OUT OF STOCK. Over the two+ years of working with Spocket, I had to cancel more than 70% of the orders placed through the app. The reason was because items were out of stock or the supplier was no longer selling on the app, and there was never a communication regarding these status changes. Because of that, my customers ordered with an expectation to receive, only to become dissatisfied and upset with my company when I had to cancel their orders. Moreover, these scenarios cost my business significant money for credit card processing and cancellation fees. If your goal is to simply show an abundance of products on your site, then this app may be right for you. If your goal is to make money in product sales with happy, satisfied customers, then I caution you to stay away.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. Allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues you may have otherwise; please chat with us or email us at support@spocket.co so we can look into this matter immediately. Thank you for your understanding and patience! - Spocket team
Soo Good makes it supper simple !! I cant wait to see this store be successful
I had never used it before but soon as i did i was hooked! and support was right there for me! AWESOME!!!
Thanks for believing in us! You are always free to contact our amazing Support team.
Liking so far... some product can’t put on a collection category%%%%%%%%%%%%%%.....Fix it please thanks
Thanks for raising this! We'll be sure to let the team know about your concern.
So far this app has been extremely easy to use! love all the categories and that I can see shipping times and cost while browsing
We're pleased to know that you love Spocket!
Very easy to use. It works flawlessly with the rest of the store. Spocket makes editing product descriptions beyond simple.
Thank you for the kind words! We’re so happy you loved your experience. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Feel free to reach out to us if you need assistance 24/7 through our chat channel or you can send us an email at support@spocket.co
Cheers! - Abigail
Seems easy to use. It's great to see that I can now access US based suppliers so easily. Would like to spend some more time with the tool.
We can assure you that it's easy to use and you'll be definitely find the US suppliers you need for your store. Don't hesitate to reach out to support once you get to find the time to use the platform more. In any case, thanks for the wonderful review!
I am waiting to for my customers to receive the items. We are at day 3 of the first order placed and I will update when the customers receive the items.
Thanks for your feedback! Feel free to reach out to us again if you need assistance at support@spocket.co anytime you need help! - Erwin
Great application for those looking to expand their online business. With all the different features and filters, no business should be stuck!
We agree 100% that no business should ever be stuck! Expanding is very important for business growth. Thank you for using Spocket! -John
Love being able to find quality, artisanal products that I am proud to sell in my store. Easy to use.
Spocket does have a lot of artisan products on board especially Ethically Sourced one's. Glad you were able to find the products you were looking for! Thanks for choosing Spocket!