Reviews (5,443)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this dropshipping platform for its ability to filter products from US and EU suppliers, reducing shipping times and improving customer satisfaction. The seamless integration with major e-commerce systems and multi-channel selling capabilities are appreciated. Merchants value the wide selection of quality products and efficient order and inventory management features. The customer support team is often praised for their prompt and effective service.

December 1, 2019

The Spocket team is awesome! My store isn't up & I've just started using the app, so I'm not sure how the products/suppliers are yet. Any question or concern I've had is addressed within minutes mostly by live chat. Sometimes via email. Great people!

The Opulent Rose
United States
2 months using the app
Spocket replied December 1, 2019

We appreciate your kind words and glad you are loving the premium service from customer support team. Rest assured that we are always here to answer any query of yours as quick as possible.

March 27, 2023

This is a good app for anyone looking to start a dropping shipping business on Shopify. As they state, there are hundreds of products to choose from for your store. The customer service and support teams are very friendly and easy to work with. HOWEVER, BUYER BEWARE; here are some important considerations based on my personal experience. Product stock notifications and COMMUNICATIONS with suppliers ARE HORRIBLE, which means THERE’S A PERPETUAL PROBLEM WITH PRODUCTS BEING OUT OF STOCK. Over the two+ years of working with Spocket, I had to cancel more than 70% of the orders placed through the app. The reason was because items were out of stock or the supplier was no longer selling on the app, and there was never a communication regarding these status changes. Because of that, my customers ordered with an expectation to receive, only to become dissatisfied and upset with my company when I had to cancel their orders. Moreover, these scenarios cost my business significant money for credit card processing and cancellation fees. If your goal is to simply show an abundance of products on your site, then this app may be right for you. If your goal is to make money in product sales with happy, satisfied customers, then I caution you to stay away.

Annette's Décor
United States
About 4 years using the app
Spocket replied March 27, 2023

Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. Allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues you may have otherwise; please chat with us or email us at support@spocket.co so we can look into this matter immediately. Thank you for your understanding and patience! - Spocket team

Edited March 16, 2020

Soo Good makes it supper simple !! I cant wait to see this store be successful
I had never used it before but soon as i did i was hooked! and support was right there for me! AWESOME!!!

WorthyWoodWorks
United States
2 months using the app
Spocket replied March 17, 2020

Thanks for believing in us! You are always free to contact our amazing Support team.

January 28, 2020

Liking so far... some product can’t put on a collection category%%%%%%%%%%%%%%.....Fix it please thanks

WoWboXCo.
United States
2 months using the app
Spocket replied January 28, 2020

Thanks for raising this! We'll be sure to let the team know about your concern.

April 22, 2020

So far this app has been extremely easy to use! love all the categories and that I can see shipping times and cost while browsing

Rockrose market
United States
2 months using the app
Spocket replied April 27, 2020

We're pleased to know that you love Spocket!

April 8, 2023

Very easy to use. It works flawlessly with the rest of the store. Spocket makes editing product descriptions beyond simple.

Focused Fidgets
United States
2 months using the app
Spocket replied April 11, 2023

Thank you for the kind words! We’re so happy you loved your experience. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Feel free to reach out to us if you need assistance 24/7 through our chat channel or you can send us an email at support@spocket.co

Cheers! - Abigail

February 15, 2020

Seems easy to use. It's great to see that I can now access US based suppliers so easily. Would like to spend some more time with the tool.

Le Kolibri
France
2 months using the app
Spocket replied February 18, 2020

We can assure you that it's easy to use and you'll be definitely find the US suppliers you need for your store. Don't hesitate to reach out to support once you get to find the time to use the platform more. In any case, thanks for the wonderful review!

Edited January 1, 2023

I am waiting to for my customers to receive the items. We are at day 3 of the first order placed and I will update when the customers receive the items.

Hannah's Fashion and Beauty
United States
2 months using the app
Spocket replied January 2, 2023

Thanks for your feedback! Feel free to reach out to us again if you need assistance at support@spocket.co anytime you need help! - Erwin

October 15, 2021

Great application for those looking to expand their online business. With all the different features and filters, no business should be stuck!

FashionGlowers
Bahrain
2 months using the app
Spocket replied October 17, 2021

We agree 100% that no business should ever be stuck! Expanding is very important for business growth. Thank you for using Spocket! -John

July 23, 2020

Love being able to find quality, artisanal products that I am proud to sell in my store. Easy to use.

The Plant Potter
Canada
2 months using the app
Spocket replied July 25, 2020

Spocket does have a lot of artisan products on board especially Ethically Sourced one's. Glad you were able to find the products you were looking for! Thanks for choosing Spocket!