Reviews (600)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its fast shipping from US and EU suppliers, high-quality products, and user-friendly interface. Seamless Shopify integration, responsive customer support, and features like automated order processing and inventory synchronization are highly valued. The option for branded invoicing and sample ordering enhances merchant branding and product assurance. A diverse product selection and educational resources help optimize dropshipping operations.
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Still learning this app. So very straightforward
Thank you for your feedback! We’re glad to hear you find the app straightforward as you learn. If you have any questions or need assistance while you’re getting the hang of things, feel free to reach out. Enjoy your journey with Spocket! 🌟 - Eleanor
I was so excited when I first came across Spocket. However, I quickly learned that my cost with shipping was higher than the retail price on several items being sold out in the market. I wasted so much money on this app. There is no money to be made here. I ended up buying wholesale elsewhere and was able to make a profit.
Thank you for sharing your experience with us! It makes us sad to know that we were not able to satisfy your needs during your stay with us. We would have loved to work things out with you and find the right fit of suppliers and products for your store. Shipping cost can indeed be tricky sometimes especially with stores that are focused on non profits and 'for a cause' approach types like yours. Buying wholesale is also indeed a good move to make bigger profits but that actually moves you away from the dropshipping model where there is less risk since you wouldn't need to hold inventory. We do however respect your decision and feedback! We appreciate you sharing it with us and we hope you can give us a chance to prove ourselves to you and make your experience better! We'll have one of our Account managers reach out to you personally to resolve any issues you may have and find ways to improve your experience with us. You can also reach out to us at support@spocket.co anytime and we'll be more than happy to touch base. Thank you! -John
Interesting and unique items. The import process seems easy and straightforward. As a new shop, this service was exactly what I was hoping for.
Thanks for the awesome feedback! It's part of our goal to continue to empower you toward success. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
This guys wont give a crap about you only about your money. You do not have direct contact with the suppliers on the platform, so if anything goes wrong with an order you have to contact their customer service, which will then reach out to the suppliers and then reach back to you. Good luck with that! I pay them 100 dollars monthly and when an order from spocket failed to deliver to my customer twice ( customer is furious btw) I reached out for help to them and I'm still waiting for an update from spocket's customer service.. DO NOT USE THIS APP! They will not assist you they way they should if something goes wrong with your order. They only know how to collect money from customers and ZERO SUPPORT
Thank you for letting us know! Shipping can be definitely be a pain sometimes especially during these times! We appreciate your feedback as it does help us know the things we can improve on and how we can do things better. Direct contact with the suppliers is a feature we are working hard to implement in the future and hope to have it rolled out soon! Failed delivery attempts however are usually within the hands of the courier themselves but it is not a reason for us not to do whatever we can to help. We understand that an update was already shared by our Customer Service about your this certain order. We would love to make sure that everything goes well! We'll have one of our dedicated account managers reach out to you directly to assist you. Thank you for your understanding and patience!
Wish there was more inventory but it has been a pleasant experience on what I could find for my store.
You're welcome! You can expect to see more options and features as we continue to improve and upgrade Spocket. Thank you for being with us!
Had my first order through Spocket and already I'm having issues. The vendor name for the order and the company that charged my Paypal account are two different companies in two different countries. I brought my concern up to Spocket and all they said is their Operations team "investigated" and didn't find anything wrong. Meanwhile, Paypal investigated and said it was a fraudulent charge, refunded me and set up two factor authentication to avoid this happening again.
Spocket has done NOTHING to make this right. BUYER BEWARE. This company is a scam! Look at the other 1 star reviews, not the other reviews that are clearly fake.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail
A lot of great products shipping from the US...short production times...excited to make this part of my store!
We're excited having you as well. We do love variety, and we're thrilled to know you're enjoying the selections on the app. There's more to come. All the best!
Very helpful, especially for beginners. I personally found the 5 video guides extremely useful.
very cool....................................................................................................
Perfect! We’re proud to deliver great value to our dropshippers. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Very easy to use and absolutely AMAZING customer support. Russel helped answer all of my questions quickly and thoroughly with great detail so that I understood everything clearly. I am very pleased and happy with my choice to use Spocket for my new dropshipping store on Shopify. Highly recommended! :)
Thanks for your wonderful feedback! This has been shared with our entire team including Russel at Spocket. When we hear from happy users like you, we spread the positivity around! Hope to serve you again soon. - Erwin