Reviews (6,571)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this dropshipping app for its curated selection of quality products from reliable US and EU suppliers, ensuring faster shipping and enhanced product quality. The platform is user-friendly with seamless integration into major e-commerce systems like Shopify and WooCommerce. Features like sample ordering, automated fulfillment, and branded invoicing are valued, alongside responsive customer support and educational resources for optimizing dropshipping operations.
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Only had the app for a few weeks, but everything has been great. Have made some sales from Spocket and the wide range of products they have to offer. Only thing I wish is that when importing over it would have some verbiage to help you in the description.
You for sure should try the 14 day free trail so that you can see the great products that they have.
We are very happy to know that your experience with Spocket has been great! Our team works hard in order to keep up the great experience that you have and we appreciate the feedback about possible improvements! Rest assured that we are working on it! Congratulations on your first few sales!
Spocket is the best for my business. Thank you very much. Really appreciate it. You guys rock! Yayyy
Thank you for leaving a positive review and loving Spocket, we continuously strive to serve you better. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Update Review posted 1/22/2019
1) I still have not received a refund (as was communicated to me on one order - although they have since terminated that specific vendor from their system for not meeting Spocket's guidelines)
2) I still have not received an RMA for the 2nd order
At least I took care of my two clients with a refund on my side. Very disappointed that Spocket never followed through.
Original Review posted 1/9/2019
The concept is great . . . allows sellers to add products that align with their customers without investing any money in inventory.
Although small, Spocket has some decent products that i added to my site and drop shipping is from the US.
Integration went smoothly and process to place orders went well.
For all of these things, Spocket would have earned 4.5 stars from me. Would Have.
Where Spocket falls short is customer service. Over the holidays i had three orders of their products. I've had issues with two - 66%
The first issue is i ordered a product and waited for the shipping confirmation and it never came. I reached out to Spocket and for the first couple of emails through their support page, no response. However, separately i received emails from their sales team wanting me to upgrade to their pro version. I took that time voice the need for Vendor Contact information (which they don't provide) or a tracking code.
The second issue is i ordered a product and my client said the sizes ran small. I wanted an RMA and to know if the other size was available. Again, i used my opportunity through the sales team (because the support emails were not getting a response) and no vendor information is available.
They eventually offered a refund and an RMA, however, neither has come through. After two additional emails through the only channel that was responding, I have heard nothing.
I am now not sure if the first product was ever delivered. And my client for the 2nd order is still waiting for the RMA. So that I can perform a better customer experience for my clients, I am refunding both of their money today.
for those of you with no problems, i am happy for you. However my experience is not the same.
Thanks so much for the taking the time to leave a review and for letting us know about your situation! First, we truly would like to apologize if you did not get the level of customer support you expected. Please know that it is not our usual standard. We would like you to know that we have implemented a better support structure so we can cater to our customer's needs faster and in a timely manner.
We want to hear if you have any existing issues and if there’s anything else we can help address, please let us know and you may contact us any time at support@spocket.co.
Spocket offers a wide variety of items for dropshipping. Not all suppliers are great, but they are good at making sure they are responsive.
We’re so grateful that you took the time to share your feedback with us! We'll keep on adding more products for you to choose from. In the meantime, we'll have this coordinated with our supplier operations team so they will be aware and see what can be done in the future. Reach out to us at support@spocket.co anytime you need help! - Erwin
Great resource of products! Thank you for making this available to businesses and entrepreneurs. So far I am enjoying my experience.
Thank you so much for taking the time to provide feedback.
The BEST!!! I love it. help my store a really lot. I would recommend it to my friends. Easy to use.
Always happy to help because we want you to succeed! You're always welcome to reach out to us at support@spocket.co. Thank you for using Spocket and for recommending us to your friends!
Great dropshipping website and very good customer service. Special mention to Jam who has always been fantastic
We would like to thank you for sharing your experience in using our app and with our customer service. It is our goal to make sure you are properly assisted not just in your product needs. Our team is open 24/7 for any concerns you may have! - AJ
love this, easy to use best products and suppliers for drop shipping would highly recommend not better ecommerce platform
Thanks for your awesome feedback! We are so glad to know that you love the app and find it reliable. Feel free to reach out to us if you need assistance. Have a lovely day! -Mhike
I like the fact that they have multiple suppliers. I also like that you can pretty much get anything from anywhere that ships from the US.
Appreciate the feedback! You can expect even more quality products and suppliers to choose from as we add more every week! Thank you for being with us!
I've had a few issues regarding quality control with two different vendors but Spocket has always been easy to contact and they are quick to jump on the problem and work to find a solution. I was surprised by how easy it is to contact their customer service and how helpful they are each time.
Glad you're enjoying using Spocket! We'll do our best to reach and meet your expectations. We take pride in our customer support team, who always provide top service, 24x7! Thanks for using our services and recommending us! - Irene