Spocket: USA & EU Dropshipping

Absolutely of the Best App Out there.
Easy to use with different products to choose from
Amazing, love it.

It's okay so far, but I've only started. However, the chat/customer service feature is pretty effective and responsive.

I use this app to obtain a quicker shipping time. I still don't know how I feel about it. I can't really find products for my niche to fit into my store and the items I do find are being sold to me at regular market price. So far I've been using spocket for a little over 3 weeks and I don't know if I will continue.

My experience with Spocket was terrible. I imagine if you have complete disregard for your customers that they might work for you, but if your plan is to run your store with any level of professionalism I would avoid this company like the plague.

My first order with the company went like this. I placed the order on November 24th which was a Saturday for items that had 3-5 day processing windows. On Tuesday, December 4th, I reached out because the order still did not have tracking information (7 Business Days) after placing the order - i.e. past the processing window.

I was informed that "it is still being processed and you should receive a tracking number within the next few days." In case you are wondering if this delay in processing was a one time fluke, the email continued "Please give this some time and I can assure you that this is normal."

When I asked what recourse I had when they did not live up to their processing windows, I received no reply.

The following day Wednesday, December 5th I checked the system and low and behold the processing was finished. In fact, the system said the whole order was delivered on Monday, December 3rd. So customer service didn't know that the items had been delivered when they told me on December 4th to "give it some time."

Only the thing was that the whole order hadn't delivered. Of the 10 items I ordered, my customer only had received 2. I reached out to find out when the other 8 items would be arriving since the system claimed they were already delivered.

This is when they told me that 3 of the items would never be arriving and that they would refund my money. I went out at great expense and replaced the items for my customer since "too bad here is a refund" after the case is horrible customer service, but clearly is par for the course at Spocket.

Needless to say, after this experience, we decided that our customer's deserve much better, so we attempted to cancel our year long subscription to Spocket (shame on us for purchasing the "Pro" level before experiencing how they worked). We were informed that they won't change their policies to offer a refund (I have had the service for less than a month). They certainly have that right under their agreement, but again it shows their absolute disregard for the companies using their service.

My recommendation is to not order their premium service until you have had the displeasure of working through an issue with their customer service. If it is anything like our experience, I imagine you will be glad to not have spent the money.

very perfect app i love spocket good products , small shipping times

Best dropshipping app!
Leah, a very professional and cooperative representative from the Support team helped and provided the needed support as soon as possible

So far so good, pretty intuitive app. I'm still figuring it all out but I'm looking forward to seeing just how good it is

I highly DO NOT recommend these guys. After going to the highest plan. I had some customers order. I then tried to pay spocket but my card kept declining. They kept me in limbo finally figured out the reason and it was there system. They would not give me any other options at all to pay so customer would receive the item. At the end I got a bad review from the customer. They cared nothing about it. Hope you don’t have the same result. But you have been WARNED! Hv a great day!

Just started using the app recently. Just had 2 more orders today and they are so easy to process. Curious to see how fast the shipping is on these 2 items. The first 2 I ordered were a little slow. So far so good though.

I used this app to fill potential gaps in my store to encourage more traffic. The product list is extensive with quality products, and the process to import products to my store is so simply and quick.