Reviews (6,567)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this dropshipping app for its curated selection of quality products from reliable US and EU suppliers, ensuring faster shipping and enhanced product quality. The platform is user-friendly with seamless integration into major e-commerce systems like Shopify and WooCommerce. Features like sample ordering, automated fulfillment, and branded invoicing are valued, alongside responsive customer support and educational resources for optimizing dropshipping operations.

March 3, 2019

My business is soaring - thank you for this app drop shipping made fast-made in usa that is the best

Horseify
United States
3 days using the app
November 6, 2020

Horrendous customer service. The vendors they use are terrible. Constantly taking items out of availability, or better yet, you have an item listed in your store, and then go through the process of trying to place the order with the vendor and you just can't; you just get an error and no one will help. The time it takes them to even respond to an issue is the mind boggling. If you want to have unhappy customers, use Spocket. They just want your money, and then leave you hanging with constant issues. I should have heeded the warnings of other reviewers. You WILL regret it if you sign up with them.

Only the Best Dog
United States
2 months using the app
Spocket replied November 7, 2020

We're very sad to hear about this but we appreciate you letting us know about your experience. It truly helps us improve our services and makes us want to do more to make things better. We know that there have been unforeseen circumstances which were unfortunate and we do sincerely apologize for any inconvenience we may have caused hope to be able to get another chance to make it up to you! Please don't hesitate to reach back to us at support@spocket.co anytime and we'd be more than happy to make your experience a lot better. Thank you for your understanding and patience!

August 14, 2023

I like spocket but the suppliers don't respond to you also the cost is not efficient when your just starting off or out

Rich Dynamics Fasionz
United States
3 months using the app
Spocket replied August 16, 2023

Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail

November 11, 2023

NEVER EVER USE. TOTAL SCAM. THEY'LL SAY YOUR PLAN IS CANCELLED, BUT WILL KEEP BILLING YOU EVERY MONTH. Sincerely, I never leave negative reviews. This is literally the first negative review I have left on any platform. Do. Not. Use. This. App.

CauldronDiffuser
United States
2 months using the app
Spocket replied November 13, 2023

Hello CauldronDiffuser! Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby

March 6, 2019

I Use this app to drop ship products to my store. I enjoy the great discounts, and the fact that they still operate during those long holidays, where other wholesalers are closed, no need to close shop here, you can still receive your products.

Purple Princess Collections
United States
About 2 months using the app
Edited April 16, 2020

I have a business physically, with more than 500 products in 3 physical stores. I decided to put this App to add some products that I do not have, for online sales. I found myself with unqualified suppliers, very high shipping prices, the first trial order was canceled after 12 days of waiting. It was for me, I wanted to test the system before taking my clients. The customer service is incompetent, they never knew what happened to my shipment. they just told me wait until this day. Another one of the customer service seems racist. He does not know what Puerto Rico, Hawaii or Virgin Islands is part of the USA, and I treat in a contemptuous and minimizing way. or mentioning Mexico ?. I really never thought of meeting these types of people giving support services.

Thanks for such a bad experience. I do not recommend this APP at all.

--------------------------------------------------

Tengo un negocio físico, con más de 500 productos en 3 tiendas físicas. Decidí poner esta aplicación para agregar algunos productos que no tengo, para ventas en línea. Me encontré con proveedores no calificados, precios de envío muy altos, el primer pedido de prueba fue cancelado después de 12 días de espera. Era para mí, quería probar el sistema antes de llevar a mis clientes. El servicio al cliente es incompetente, nunca supieron lo que sucedió con mi envío. solo me dijeron que esperara hasta este día. Otro de los servicios al cliente parece racista. No sabe qué Puerto Rico, Hawái o las Islas Vírgenes son parte de los EE. UU., Y trato de una manera despectiva y minimizadora. o mencionando a México? Realmente nunca pensé en conocer a este tipo de personas que brindan servicios de apoyo.

Gracias por tan mala experiencia. No recomiendo esta aplicación en absoluto

Voceteo Outlet
United States
2 months using the app
Spocket replied February 12, 2020

We can definitely assure you that you'll find the best of the best from our roster of US suppliers. Please feel free to drop us a message if you need assistance with your product search. In the meantime, we hope your usage of the app turns out great!

October 14, 2018

Most of the products are from suppliers who have bulk ordered from China. Shipping to US from the US, was expensive, at least 8$. This leaves little profit margins. 8-14 days shipping to US, doesn't exactly beat epacket for much cheaper

PURSE ISLAND
United Kingdom
3 months using the app
November 27, 2017

So far everything looks great and I love that I can add things to my store that ship from the US!

Boutique Niv
United States
3 days using the app
December 28, 2019

Do not give this company your information! I have been trying to get a problem resolved for 3 months now to no avail! They have double and triple charged me each month and refused to refund for all the overages. Currently I have been charged 8 times, should have been 3. They have refunded me for 2 of the 5 over charges so there’s that. I have asked for a phone number to speak to an actual person but of course they won’t. So 100 emails later and nothing has been resolved! Steer clear of these people!

Paw Some Happiness
United States
2 months using the app
Spocket replied December 29, 2019

Thanks for sharing this with us! We would love to extend our assistance to you as best as we can. Please each out to us at support@spocket.co so that we may be able to provide you with solutions regarding your concerns.

April 14, 2019

i'm a new store owner and looking for a dropshipping app with more features. glad i found this! i love it!

DLZdepot
Canada
3 days using the app