Reviews (149)

Overall rating
4.1
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer loyalty and retention, noting its effective loyalty programs, referrals, and integration with review systems. They appreciate the user-friendly interface, customization options, reliable performance, and responsive customer support that assists with setup and troubleshooting, enhancing customer satisfaction and repeat business.

November 4, 2021

The customer service team have been beyond helpful and easy to deal with for all our requests and customisations. Beyond grateful for their help :)

Next Chapter Society
Australia
Almost 2 years using the app
September 18, 2023

I have been unable to get in touch with customer support. The entire loyalty suite seems flawed in major ways. Examples:
Customers can only redeem their points via the launcher (which we don't want to use because it's another interstitial customers have to contend with), or in the checkout (a feature that Shopify is sunsetting next August).

We have a dedicated landing page that we're trying to ...

The Sola Company
United States
Over 1 year using the app
Stamped.io replied October 11, 2023

Hello Sola company,

We appreciate your feedback about our Loyalty app and apologize for any inconvenience you've experienced. Your insights are valuable as we continue to ...

Edited September 7, 2021

Seems to have a lot of great features and was relatively easy to set up, but the most important feature (redemption) is confusing and leaves the user believing there's a glitch. To make it worse, all support is via email. So while our client steams over this problem, all we can do is say, "We emailed them." The issue seems to be that when a user wants to redeem awards, there is a discount code ...

Morinaga Nutritional Foods, Inc.
United States
Over 2 years using the app
Stamped.io replied September 8, 2021

Hello Morinaga Nutritional Foods,

Thank you for your review and feedback.

The "Apply Code" function will apply the redeemed code to the cart on the checkout page as well. Our ...

June 15, 2022

There's too many bugs using this Stamped Loyalty and Referral system. Upon transaction of sale via Shopify POS, customer points are not reflected in the system even after 3 days of transaction. Hope the tech team could solve this issue as the entire redemption and reward system is not bullet proof.

House of AnLi
Singapore
Over 1 year using the app
Stamped.io replied June 16, 2022

Hi there House of AnLi team,

Thank you for your feedback here. The POS aspect of our Loyalty product is currently receiving an "all hands on deck" approach from our product ...

February 28, 2021

I first became familiar with Stamped.io via their reviews app. One of the best if not the best review plugin online. A few days ago, I decided to give their loyalty & rewards plugin a try and I was not surprised at all how amazing it is. There is something about Stamped.io, they truly know value.

TankMatez
United States
About 1 month using the app
January 9, 2023

I'm paying $279 a month to have Stamped Review integrated with Stamped Loyalty. For this expensive price, the least I would expect is that everything would work without a hitch. It's been a month since my customers can't review their purchases from their Loyalty program to earn points. I've contacted the support team 3 times with photos and videos and I get nothing but automatic emails. ...

All Yours
Spain
About 1 year using the app
Stamped.io replied February 10, 2023

Hi All Yours team,

We're very sorry to see this has been your experience.

I've reached to personally to see if we can assist you further, though I see you don't have any ...

February 27, 2024

Most satisfied with the Customer Support. They resolved my issues swiftly. The interface of the app is very user friendly.

Ethical Grace
Italy
26 days using the app
November 24, 2020

J'ai utilisé cette application pour pouvoir créer un lien plus fort avec mes clients sous un système de récompense en points, en parrainage... Après je suis toujours dessus car j'aimerais qu'il s'affiche en français sur mon site mais je n'ai pas encore trouver comment!

SiBody
France
Over 1 year using the app
March 20, 2023

Been using this for 2 months now and am so unhappy. I've been having so many issues with things not working and customers complaining that they can't use their points as they should. When I contact support they tell me its a global problem and they are working on it...there is no way to talk to an actual person in real time and the email support is completely unhelpful. Looking for a different ...

Monday Morning Press
United States
12 months using the app
Stamped.io replied March 28, 2023

Hi there Monday Morning Press team,

Thank you for taking the time to share your feedback with us. We are sorry to hear that our app has not met your expectations and that you ...

October 4, 2020

Four stars just because I have yet to really delve into all of the features, but what we are utilizing is absolutely wonderful! User friendly and easy to customize. Thank you from RosiePanda!

RosiePanda
United States
About 1 year using the app