Reviews (149)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer loyalty and retention, noting its effective loyalty programs, referrals, and integration with review systems. They appreciate the user-friendly interface, customization options, reliable performance, and responsive customer support that assists with setup and troubleshooting, enhancing customer satisfaction and repeat business.
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The customer service team have been beyond helpful and easy to deal with for all our requests and customisations. Beyond grateful for their help :)
Seems to have a lot of great features and was relatively easy to set up, but the most important feature (redemption) is confusing and leaves the user believing there's a glitch. To make it worse, all support is via email. So while our client steams over this problem, all we can do is say, "We emailed them." The issue seems to be that when a user wants to redeem awards, there is a discount code provided with a button next to it saying "Apply Code." Any reasonable user would click that button to apply the reward code. But that button simply COPIES the code without saying that is what happened. So, the user believes the reward was applied. BUT IT WASN'T.
So, when the user goes to checkout, the code is not applied. The user needs to paste the code into the discount code box. But without knowing the code was copied, not applied, and not knowing or getting instructions to paste the code, the user is left wondering what happened to their discount.
Seriously, all Stamped needs to do is to get any reasonable person to walk through this and they will figure out that they need to change the copy on the button and add instructions to the process. But for that, we need to go back-and-forth with emails.
Now, as I have clicked "submit review" at least 5 times, I have to wonder if Stamped even allows reviews with less than 4 stars. Because it is not allowing my review to post.
Hello Morinaga Nutritional Foods,
Thank you for your review and feedback.
The "Apply Code" function will apply the redeemed code to the cart on the checkout page as well. Our developer team is currently looking into the bug for your store.
In the meantime, we have updated the button to a copy function so that the program can continue to work for your customers. Apologies for the issue and please let us know through email if you have any further concerns.
There's too many bugs using this Stamped Loyalty and Referral system. Upon transaction of sale via Shopify POS, customer points are not reflected in the system even after 3 days of transaction. Hope the tech team could solve this issue as the entire redemption and reward system is not bullet proof.
Hi there House of AnLi team,
Thank you for your feedback here. The POS aspect of our Loyalty product is currently receiving an "all hands on deck" approach from our product team and we should see positive results very soon!
My apologies that you have been negatively affected by this known issue.
I see several support tickets from you where we are waiting your response to help with some of our troubleshooting. Please work with the Advocates who are trying to assist and they will be able to sort you out!
If there is anything more we can do to change your experience with our wonderful Loyalty product please let me know.
I first became familiar with Stamped.io via their reviews app. One of the best if not the best review plugin online. A few days ago, I decided to give their loyalty & rewards plugin a try and I was not surprised at all how amazing it is. There is something about Stamped.io, they truly know value.
I'm paying $279 a month to have Stamped Review integrated with Stamped Loyalty. For this expensive price, the least I would expect is that everything would work without a hitch. It's been a month since my customers can't review their purchases from their Loyalty program to earn points. I've contacted the support team 3 times with photos and videos and I get nothing but automatic emails. Outrageous...
Hi All Yours team,
We're very sorry to see this has been your experience.
I've reached to personally to see if we can assist you further, though I see you don't have any active support tickets with us at the moment.
Our team has been in contact with you for all your support tickets, though I can appreciate how the wait for a first reply can be frustrating. We can assure you all the replies we've sent have not been from any automatic response trigger, and come from real people like Ashok and Blake who have been helping you out!
We are working hard to improve our Loyalty product and look forward to our continued partnership. Please reply to the email I sent you directly and we can look into ways we can better support you.
J'ai utilisé cette application pour pouvoir créer un lien plus fort avec mes clients sous un système de récompense en points, en parrainage... Après je suis toujours dessus car j'aimerais qu'il s'affiche en français sur mon site mais je n'ai pas encore trouver comment!
Been using this for 2 months now and am so unhappy. I've been having so many issues with things not working and customers complaining that they can't use their points as they should. When I contact support they tell me its a global problem and they are working on it...there is no way to talk to an actual person in real time and the email support is completely unhelpful. Looking for a different app.
Hi there Monday Morning Press team,
Thank you for taking the time to share your feedback with us. We are sorry to hear that our app has not met your expectations and that you have been experiencing issues recently.
We understand that the problems you have encountered have caused inconvenience for you and your customers; we want to assure you that our team is doing everything we can to fix it as soon as possible. We apologize for any inconvenience this has caused.
We also understand your frustration with the level of support you received. I have reached out to you personally to see if we can arrange a live call to get you back on track.
We appreciate your feedback and assure you that we are taking it into consideration as we work on improving our app and services.
We value our partnership and hope that you will continue to succeed with Stamped.
Great interface, quite user friendly. Was also having a problem trying to save the changes when adding free products as rewards, but customer support managed to help me resolve this quite quickly. Thank you!
Four stars just because I have yet to really delve into all of the features, but what we are utilizing is absolutely wonderful! User friendly and easy to customize. Thank you from RosiePanda!
Have been using the app for several months along with the Shopify POS. Had been working well until approx 2 months ago.
“Support” has been very slow and issues still not resolved. I have been offered 2 free months which is helpful but unless resolved very soon I’ll be cancelling and looking for alternative provider for both reviews and loyalty.
Issues have been points not updated, random points added to customers who have not made purchases, points no longer visible on the POS to see customer points and discounts (we have to manually go to the stamped dashboard on desktop to view and manually adjust) and in a busy bricks and mortar store is impractical and time consuming)
Hello Murphy & Bailey,
We're genuinely sorry for the frustration you've faced due to the recent issues with our app, especially regarding its integration with Shopify POS. Your feedback is crucial for us to pinpoint areas needing immediate attention.
The problems you've highlighted, specifically with points not updating, discrepancies in points allocation, and the inconvenience caused in viewing customer points and discounts via the POS, are crucial for us to address swiftly. We acknowledge the strain this has placed on your daily operations and deeply regret the inconvenience.
Regarding the delay in resolution and the compensation offered, we understand that these matters require swift action and resolution. Our team is actively working to rectify the situation, especially the intricate Shopify POS integration issues.
We're committed to ensuring a seamless experience for you and your customers. Your loyalty is highly valued, and we're dedicated to providing the support and solutions you deserve.
Your detailed feedback helps us focus on the areas needing immediate improvement. We're determined to make things right and regain your trust. If there are any additional specifics or concerns you'd like to address, please don't hesitate to reach out to us directly.
Thank you for your patience and for entrusting us with your business,
All of us at Stamped