Reviews (149)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer loyalty and retention, noting its effective loyalty programs, referrals, and integration with review systems. They appreciate the user-friendly interface, customization options, reliable performance, and responsive customer support that assists with setup and troubleshooting, enhancing customer satisfaction and repeat business.
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Have been using the app for several months along with the Shopify POS. Had been working well until approx 2 months ago.
“Support” has been very slow and issues still not resolved. I have been offered 2 free months which is helpful but unless resolved very soon I’ll be cancelling and looking for alternative provider for both reviews and loyalty.
Issues have been points not updated, random points added to customers who have not made purchases, points no longer visible on the POS to see customer points and discounts (we have to manually go to the stamped dashboard on desktop to view and manually adjust) and in a busy bricks and mortar store is impractical and time consuming)
Hello Murphy & Bailey,
We're genuinely sorry for the frustration you've faced due to the recent issues with our app, especially regarding its integration with Shopify POS. Your feedback is crucial for us to pinpoint areas needing immediate attention.
The problems you've highlighted, specifically with points not updating, discrepancies in points allocation, and the inconvenience caused in viewing customer points and discounts via the POS, are crucial for us to address swiftly. We acknowledge the strain this has placed on your daily operations and deeply regret the inconvenience.
Regarding the delay in resolution and the compensation offered, we understand that these matters require swift action and resolution. Our team is actively working to rectify the situation, especially the intricate Shopify POS integration issues.
We're committed to ensuring a seamless experience for you and your customers. Your loyalty is highly valued, and we're dedicated to providing the support and solutions you deserve.
Your detailed feedback helps us focus on the areas needing immediate improvement. We're determined to make things right and regain your trust. If there are any additional specifics or concerns you'd like to address, please don't hesitate to reach out to us directly.
Thank you for your patience and for entrusting us with your business,
All of us at Stamped
This is confusing because I selected stamped io for reviews and the loyalty program downloaded. it would he helpful to have the actula program i wanted to install be installed.
Hi there,
Thank you for your review :)
Our apologies that you're facing issues with the installation, this usually happens when you already have the Reviews & UGC app installed and the browser is caching the old session.
Our engineers will reach out to assists with resolving this issue.
:)
We use Stamped.io Loyalty as it integrates with our App. It's easy to set and and Support are on hand very quickly to answer any queries. They act quickly too should we require the assistence with technical implementations.
Hello Dinnerbox,
Thank you for your review and kind words!
We are glad to hear that our support team was able to assist you timely with the setup of our rewards app.
We hope that you'll enjoy using Stamped.io to increase customer loyalty and drive sales!
Installed reviews and loyalty, Some features are not available in australia yet are included in the price. They don't offer a substitute or reduced rate. No live support.
Rojel sells NZ Manuka honey and NZ Royal Jelly harvested in our Auckland apiaries. We are beekeepers.
We decided to implement Shopify for ourselves and also interested in the Rewards program. Stamped.io provides us a variety of functionalities that we required and we are really satisfied.
Moreover, all the team members in Stamped.io responded to us very quickly and professionally. I would like to give my special thanks to Tarn Yost, Ivan Ong, Blake Knezevich, Mohamed Badawi, Blake Knezevich, Joel Santos, Kaushik Mallick, Ais D and all the members in Stamped.io who helped me.
rojelnz.myshopify.com will be unveiled soon to www.rojel.co.nz in mid May 2021. (Now www.rojel.co.nz is in Wix without webshop.)
Thanks again and visit our new website after mid May. Steve
Rojel
Great APP! Allows you to improve engagement on your website! I am able to create fun loyalty rewards for my customers! Very exciting!
I've been using Stamped review app since the beginning and now I'm in love with a loyalty program. The CS team is amazing!
This app is really nice in many ways BUT they have absolutely NO LIVE SUPPORT. You can't chat and you can't call. You can ONLY send emails back and forth -- often taking a full day or multiple days inbetween replies. So if you have a problem, it will take you days and WEEKS to get it resolved. We have SO MANY unhappy customers right now because they have been trying to fix something for nearly 3 weeks at this point. Even though I think this is the bets loyalty app out there in terms of features, if I could go back I wouldn't select it for this reason.
Hi Conquering team,
I can appreciate how our email support can take longer than live chat support, especially with complicated issues that require work from escalated or engineering teams.
Recently, we have all created Calendly links that allow us to schedule calls with our merchants in order to serve them better. While live troubleshooting is still not an option, we hope that these calls will get us on the same page with desired outcomes, and issue understanding.
I'll reach out to you directly to discuss our options and see if there's anything we can do to help your customers!
I have only had the app for a day. I had to reach out to customer support a few times and each time Elvis, yes Elvis answered my questions in a timely manner and were very helpful by sending screenshots and steps to help resolve my issues of being a new user.
Excellent service. Bryan, my onboarding expert helped me to solve some issues and made the migration from another app more pleasant and easy. I've been a loyal customer of Stamped.. Now I wish they have more rewards for customers like me. ;)
Hello VARIOeveryday team,
Thank you for your wonderful 5-star review! We greatly appreciate your feedback and your loyalty to Stamped.
We're thrilled to hear about your positive experience with our service and how Bryan, your onboarding expert, assisted you in resolving issues during the migration from another app. Providing a seamless and pleasant transition is a top priority for us, and we're delighted to hear that you found the process smooth and easy.
Regarding your suggestion for more rewards, we genuinely value your input. We're continually working to enhance our offerings and cater to the needs of our valued customers. Your feedback regarding additional rewards is well-noted and will be considered in our ongoing development.
Thank you for being a loyal customer of Stamped. We're committed to providing you with an exceptional experience, and we look forward to making your journey with us even more rewarding.
Your partners in success,
All of us at Stamped