Overall rating
3.9
Counts per rating level
  • 73% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
November 15, 2020

I used this app together with their Product Reviews. Works well perfectly for my website. Prompt response from the team and appreciate their initiatives to advice us on the implementation. Great layout, functions, display widgets, customization and ease of setup. It provides all that we need!! Highly recommend.

Hey! Chips
Singapore
3 days using the app
April 23, 2020

In my opinion it is a very good app to encourage your customers to buy items as well as save money at the sametime, now i gave it 4 stars because I do not really know how to work the whole code part of this and I do not want to mess around with it and mess up my current online store.

2Cuyt
United States
About 2 months using the app
July 13, 2020

Don't recall getting such good support from any other developers! The app is perfectly made, and you'll find the options you need. Doesn't overload your website.

Camera Wholesalers
United States
3 days using the app
February 4, 2021

We already used the Stamped reviews app, so it was super easy to set this one up and make them work together. Love the integration with Klaviyo. Also we had some issues getting it set up but the team was SO helpful and quick to answer questions and get it resolved.

August Society
Singapore
2 days using the app
April 24, 2021

The customer service of stamped is always friendly and helpful, nevertheless, the program is unfortunately not recommended at some important points, I list them now: 1. The Pricing: Here on shopify you can't see that the prices depend on the order quantity of the store. For example, we are a store with low-priced products and now we are supposed to pay over $600 just because we get over an order quantity of 4000 pieces. These pricing scales by order quantity were not specified here in Shopify. 2. The Coding:
It is easily possible to redeem the points via social media without performing any action. e.g. a customer clicks on Facebook Share, but it does not share it, yet the points are credited to him. 3. The Design
The design in general is good, but as soon as you want e.g. the customer to be able to redeem his points in the checkout area, you have to pay over 2000 dollars for it (Shopify Plus).
In our case, the icon in the mobile device is also above the home button, so the customer can no longer click the home button, but that is one of the minor problems with this app. Overall:
The app itself is good, but the price is staggered according to order quantity, which is not well thought out, especially for smaller and medium-priced stores. In addition, customers get points without us as a store getting anything out of it. Unfortunately, we are not satisfied at all at the moment, too bad, because it lookspretty good at the beginning.

PicArt
Germany
14 days using the app
Stamped.io replied April 24, 2021

Hello PicArt,

Thank you for your review & feedback! Please allow us to address some of the points you have brought up accordingly.

1. The Pricing: This is currently stated clearly in our website and dashboard pricing page. We will get our team to update it on the Shopify app listing as well.

2. The Coding: For the social actions, it would not be possible for Stamped.io to track whether the customer completes the action, as this is not allowed by the social apps. It is the same for any other reward apps. Most customers will follow through with the action once they click on the CTA button.

3. The Design: The ability to redeem rewards within the checkout page is a limitation imposed by Shopify, as it requires editing the checkout page template file and this is only available on Shopify plus stores. The same limitation is applied to the other reward apps without exception.

The icon on mobile device can be adjusted using CSS to prevent the overlap issue, which we have fixed accordingly for your store.

Our representative have reached out to you through email as well to provide further assistance with the setup of your account :)

April 28, 2021

So far so good! Easy to set up. Easy for customers to navigate. So many options to choose from. Highly recommended. (Have only had it for a few days)

FKN Gym Wear
Australia
About 22 hours using the app
February 16, 2021

A really good way to add an incentive for users to shop at your store. I am really glad I found stamped!

Voxxer
United States
About 13 hours using the app
January 31, 2022

This app has great features. I wanted to use this. Email support is friendly, but it takes 24 hours to receive a reply for a software product (which seems to be conflicting with my other apps / shopify settings). This is much too slow/ too hard to resolve. I've dedicated 4 business days (12 hours a day to resolve while working with shopify/ other app providers) these issues and now I've given up. I am using another rewards program as I need real-time support.

My Mia's Skin Relief
Australia
7 days using the app
Stamped.io replied February 9, 2022

Hello My Mia's Skin Relief,

Thank you for your review and feedback.

We are sorry to hear that the support team's reply speed was not up to your expectations. We aim to reply to all enquires within 24 hours, and there are also a comprehensive onboarding guide, along with our help center that contains all the information that you require to get started: https://help-rewards.stamped.io

We hope you will consider using Stamped.io again in the future :)

April 1, 2022

I have been emailing them for 8 days about a few questions and they never get me what I want to know. One of the team members told me my idea will work but the other one told me not. I will not recommend their app at all, they cannot make good communication not even speaking an APP

cnhl-1
China
1 day using the app
Stamped.io replied April 3, 2022

Hey there cnhl-1,

We're terribly sorry to hear about your recent support experience. Getting two different responses to the same question is definitely less than ideal.

I had a look through our support queue and couldn't find anything from your username "cnhl-1". We'd love the chance to get you some help so please let me know what name we could use to find your requests.

I know our response times have been a source of frustration as we have been receiving a higher than usual amount of tickets. We're doing our best to expand our team and get back to providing the 12hr turnaround our wonderful merchants have come to expect from us.

In the meantime, we appreciate your patience and will have responses out as soon as we are able.

May 12, 2020

So far so good. We needed help to get the widget to work on our site, so after sending them a message for help, we had great support to get it all worked out. Happy to say their support is excellent.

Only One Treats
Canada
About 3 hours using the app
Stamped.io replied May 16, 2020

Hey there,

Thank you for your kind review!

We're glad that you're loving our app and support and we hope you'll have a great time utilizing Loyalty&Rewards to increase customer retention and drives sales :)