Overall rating
3.8
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
July 31, 2021

I would like to recommend to every shop, this is the best solution for shopping. The whole team is just great and helpful at all times!!!

Japan With Love
Japan
About 2 months using the app
December 2, 2021

I have just installed this app and I am very happy with it, not to mention the support team who are very helpful, thank you to the support staff I have engaged with so far.

Familiar PlayThings
Australia
About 2 months using the app
Edited October 9, 2022

UPDATE 5 months later:
STILL DOES NOT WORK FOR Shopify POS!!
They keep blaming Shopify for an API issue! For 5 months I have had to manually discount customers based on points and then manually redeem those points every week. I spend about an hour every week for the last 5 months doing this. And still, customer support is a joke now! 1 day response time and it's always in the middle of the night. I'm in Los Angeles, they are half way around the world. And their initial response is "Are you still experiencing this issue?"
Stamped is a joke now! I wish I wasn't so fully invested in them! Too big to care anymore!
I’ve had Stamped on my store since starting 3 years ago. The owner himself used to reply to emails. Not anymore, which is fine. Good for you for growing. But now customer service is horrendous!! It takes weeks to get anything fixed. My customers cannot even redeem points in person.

Nordic Catch
United States
Over 1 year using the app
Stamped.io replied June 27, 2022

Hi Nordic Catch team,

Thanks so much for your many years of use, though I apologize that you have felt our support hasn't met your standards lately. We're expanding our team to ensure our service levels are top notch!

After looking at your open tickets, it appears the issue that led to this review is a difficult one that has already been escalated to our most senior engineers. We've pushed a temporary workaround to your account that should keep things moving while we work on a more permanent solution here.

I've reached out separately as well to make sure you're looked after and to give us a chance to address all your concerns.

November 4, 2021

The customer service team have been beyond helpful and easy to deal with for all our requests and customisations. Beyond grateful for their help :)

Next Chapter Society
Australia
Almost 2 years using the app
June 15, 2022

There's too many bugs using this Stamped Loyalty and Referral system. Upon transaction of sale via Shopify POS, customer points are not reflected in the system even after 3 days of transaction. Hope the tech team could solve this issue as the entire redemption and reward system is not bullet proof.

House of AnLi
Singapore
Over 1 year using the app
Stamped.io replied June 16, 2022

Hi there House of AnLi team,

Thank you for your feedback here. The POS aspect of our Loyalty product is currently receiving an "all hands on deck" approach from our product team and we should see positive results very soon!

My apologies that you have been negatively affected by this known issue.

I see several support tickets from you where we are waiting your response to help with some of our troubleshooting. Please work with the Advocates who are trying to assist and they will be able to sort you out!

If there is anything more we can do to change your experience with our wonderful Loyalty product please let me know.

Edited September 7, 2021

Seems to have a lot of great features and was relatively easy to set up, but the most important feature (redemption) is confusing and leaves the user believing there's a glitch. To make it worse, all support is via email. So while our client steams over this problem, all we can do is say, "We emailed them." The issue seems to be that when a user wants to redeem awards, there is a discount code provided with a button next to it saying "Apply Code." Any reasonable user would click that button to apply the reward code. But that button simply COPIES the code without saying that is what happened. So, the user believes the reward was applied. BUT IT WASN'T.
So, when the user goes to checkout, the code is not applied. The user needs to paste the code into the discount code box. But without knowing the code was copied, not applied, and not knowing or getting instructions to paste the code, the user is left wondering what happened to their discount.
Seriously, all Stamped needs to do is to get any reasonable person to walk through this and they will figure out that they need to change the copy on the button and add instructions to the process. But for that, we need to go back-and-forth with emails.
Now, as I have clicked "submit review" at least 5 times, I have to wonder if Stamped even allows reviews with less than 4 stars. Because it is not allowing my review to post.

Morinaga Nutritional Foods, Inc.
United States
Over 2 years using the app
Stamped.io replied September 8, 2021

Hello Morinaga Nutritional Foods,

Thank you for your review and feedback.

The "Apply Code" function will apply the redeemed code to the cart on the checkout page as well. Our developer team is currently looking into the bug for your store.

In the meantime, we have updated the button to a copy function so that the program can continue to work for your customers. Apologies for the issue and please let us know through email if you have any further concerns.

February 28, 2021

I first became familiar with Stamped.io via their reviews app. One of the best if not the best review plugin online. A few days ago, I decided to give their loyalty & rewards plugin a try and I was not surprised at all how amazing it is. There is something about Stamped.io, they truly know value.

TankMatez
United States
About 1 month using the app
January 9, 2023

I'm paying $279 a month to have Stamped Review integrated with Stamped Loyalty. For this expensive price, the least I would expect is that everything would work without a hitch. It's been a month since my customers can't review their purchases from their Loyalty program to earn points. I've contacted the support team 3 times with photos and videos and I get nothing but automatic emails. Outrageous...

All Yours
Spain
About 1 year using the app
Stamped.io replied February 10, 2023

Hi All Yours team,

We're very sorry to see this has been your experience.

I've reached to personally to see if we can assist you further, though I see you don't have any active support tickets with us at the moment.

Our team has been in contact with you for all your support tickets, though I can appreciate how the wait for a first reply can be frustrating. We can assure you all the replies we've sent have not been from any automatic response trigger, and come from real people like Ashok and Blake who have been helping you out!

We are working hard to improve our Loyalty product and look forward to our continued partnership. Please reply to the email I sent you directly and we can look into ways we can better support you.

August 29, 2020

Another fantastic app from the Stamped team. I'd been searching for a loyalty app that would fit my needs and this is it. Stellar support as always and it integrates with Stamped Reviews. If you're on the fence, get it and you won't regret it.

ChokeSports
United States
29 days using the app
March 20, 2023

Been using this for 2 months now and am so unhappy. I've been having so many issues with things not working and customers complaining that they can't use their points as they should. When I contact support they tell me its a global problem and they are working on it...there is no way to talk to an actual person in real time and the email support is completely unhelpful. Looking for a different app.

Monday Morning Press
United States
12 months using the app
Stamped.io replied March 28, 2023

Hi there Monday Morning Press team,

Thank you for taking the time to share your feedback with us. We are sorry to hear that our app has not met your expectations and that you have been experiencing issues recently.

We understand that the problems you have encountered have caused inconvenience for you and your customers; we want to assure you that our team is doing everything we can to fix it as soon as possible. We apologize for any inconvenience this has caused.

We also understand your frustration with the level of support you received. I have reached out to you personally to see if we can arrange a live call to get you back on track.

We appreciate your feedback and assure you that we are taking it into consideration as we work on improving our app and services.

We value our partnership and hope that you will continue to succeed with Stamped.