Reviews (149)

Overall rating
4.1
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer loyalty and retention, noting its effective loyalty programs, referrals, and integration with review systems. They appreciate the user-friendly interface, customization options, reliable performance, and responsive customer support that assists with setup and troubleshooting, enhancing customer satisfaction and repeat business.

May 10, 2022

Excellent product, very happy with the support that helped us to clarify a display question we had. Quick, efficient and very polite.

Ikkyu Tea
Japan
5 months using the app
August 3, 2022

I have some trouble but got them solved very quickly. They have a great support team to help you with what you need. Really appreciate.

YUMI KIM
United States
4 months using the app
April 4, 2021

Super easy to use and excellent marketing service. Makes customers come back and build loyalty. Love it!

TheBXGStore
United States
4 months using the app
November 27, 2020

I'm still in the early stages of building my business and this app is helping me build engagement with my customers.

HollyBDesigns
United States
3 months using the app
February 1, 2022

Tremendous disappointment. So many issues it's hard to explain all here. Their system doesn't fundamentally work. Their launcher API takes 20+ seconds to load. Customers are unable to redeem rewards. Customer support for these critical issues is basically non-existant.

KITSCH
United States
Over 3 years using the app
Stamped.io replied February 9, 2022

Hello KITSCH,

Thank you for your review and feedback.

We apologize for the issues you are facing with the rewards widget. Our engineers are currently working on fixing the ...

November 4, 2020

i love the convenience of the app. it has been very helpful to my business. i love how i was able to easily connect it to shopify

Breast cancer slayer
United States
3 months using the app
February 12, 2021

Easy to use and guides you through every step. This is perfect for pushing more customer centered companies to get rated. Thanks!

WallsProducts
United States
3 months using the app
September 2, 2022

I used to LOVE this app when it was the free version... no bugs or issues...then I had to start paying PREMIUM which is a ridiculous amount of money....costing 50% or more of what it costs to run all of Shopify..... since the update I can no longer access customers points on POS if they have more than one reward to use. Customer support is useless as you can only contact thru email and it takes ...

j.jules fashion
United States
Almost 3 years using the app
Stamped.io replied September 23, 2022

Hi Julie,

We're always here for you if you need help, and you are more than welcome to request a callback if you feel speaking to support directly would be easier for you!

...

Edited November 26, 2023

Dashboard is having issues. Unable to load customer details and their points, which means you cannot manually credit/debit points for them or check their points balance.

Developers are very slow in fixing bugs. Not recommended for a paid app.

Upon further checking, many customers points are not credited at all. This has caused great distress to our business as we have no way to track back how ...

Unnie K-Shop
Singapore
Almost 3 years using the app
Stamped.io replied October 11, 2023

Hello Unnie K-Shop Team,

Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've been facing with the Loyalty app. We ...

January 26, 2024

Fairly easy to transition from one loyalty system to another; we migrated from Loyalty Lion and Stamped's customer service was a big help in making it possible!

Barrister and Mann LLC
United States
2 months using the app