Reviews (149)

Overall rating
4.1
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer loyalty and retention, noting its effective loyalty programs, referrals, and integration with review systems. They appreciate the user-friendly interface, customization options, reliable performance, and responsive customer support that assists with setup and troubleshooting, enhancing customer satisfaction and repeat business.

August 3, 2022

I have some trouble but got them solved very quickly. They have a great support team to help you with what you need. Really appreciate.

YUMI KIM
United States
4 months using the app
April 4, 2021

Super easy to use and excellent marketing service. Makes customers come back and build loyalty. Love it!

TheBXGStore
United States
4 months using the app
November 27, 2020

I'm still in the early stages of building my business and this app is helping me build engagement with my customers.

HollyBDesigns
United States
3 months using the app
February 1, 2022

Tremendous disappointment. So many issues it's hard to explain all here. Their system doesn't fundamentally work. Their launcher API takes 20+ seconds to load. Customers are unable to redeem rewards. Customer support for these critical issues is basically non-existant.

KITSCH
United States
Over 3 years using the app
Stamped.io replied February 9, 2022

Hello KITSCH,

Thank you for your review and feedback.

We apologize for the issues you are facing with the rewards widget. Our engineers are currently working on fixing the concerns, and we will get back to you once they have been resolved accordingly.

November 4, 2020

i love the convenience of the app. it has been very helpful to my business. i love how i was able to easily connect it to shopify

Breast cancer slayer
United States
3 months using the app
February 12, 2021

Easy to use and guides you through every step. This is perfect for pushing more customer centered companies to get rated. Thanks!

WallsProducts
United States
3 months using the app
September 2, 2022

I used to LOVE this app when it was the free version... no bugs or issues...then I had to start paying PREMIUM which is a ridiculous amount of money....costing 50% or more of what it costs to run all of Shopify..... since the update I can no longer access customers points on POS if they have more than one reward to use. Customer support is useless as you can only contact thru email and it takes at least a day for someone to get back to you. I will be looking for a new more affordable points system to use.

j.jules fashion
United States
Almost 3 years using the app
Stamped.io replied September 23, 2022

Hi Julie,

We're always here for you if you need help, and you are more than welcome to request a callback if you feel speaking to support directly would be easier for you!

The POS issue is a known problem and we are working with Shopify's development team as we need them to help address a known API issue they have to get this fixed. I do apologize for the time it taking them to resolve this.

I see Salem and Allie are in touch from our support team, but I will follow up with you directly to see if there's anything more we can do to empower you with Stamped!

Edited November 26, 2023

Dashboard is having issues. Unable to load customer details and their points, which means you cannot manually credit/debit points for them or check their points balance.

Developers are very slow in fixing bugs. Not recommended for a paid app.

Upon further checking, many customers points are not credited at all. This has caused great distress to our business as we have no way to track back how many points each customer should have. All we see is regular customers who have bought multiple times are not credited with any points at all.

This app is so buggy it should be avoided.

UPDATE AFTER DEVELOPERS REPLY
===========================
No, the problems persist even till today (26 Nov 2023). Migrating to 2.0 did nothing to help. Customers who referred friend does not get rewarded, customers who left reviews does not get rewarded, customer do not get rewarded during their birthdays. Nothing works. AVOID AT ALL COST.

Unnie K-Shop
Singapore
Almost 3 years using the app
Stamped.io replied October 11, 2023

Hello Unnie K-Shop Team,

Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've been facing with the Loyalty app. We understand your concerns and the impact these issues have had on your business.

Our team is actively working to address these problems, and we're in the process of migrating merchants to our new Loyalty 2.0 experience. This should help resolve many of the challenges you mentioned, particularly those related to the dashboard and point tracking.

We genuinely appreciate your patience during this transition, and we're committed to ensuring the Loyalty app works seamlessly for your business. Your feedback is invaluable in making the necessary improvements.

If you have any specific questions or require further assistance, please don't hesitate to reach out to our product support team at support@stamped.io. We're here to help and ensure that your experience with our app is nothing short of exceptional.

Your partners in success,
All of us at Stamped

January 26, 2024

Fairly easy to transition from one loyalty system to another; we migrated from Loyalty Lion and Stamped's customer service was a big help in making it possible!

Barrister and Mann LLC
United States
2 months using the app
October 24, 2020

I love this Mango body butter. I only use a little and my skin feels amazing. I have very dry skin and especially around this time of year so I need something to stop my skin from being dry and this worked. I would definitely buy it again.

Everything Naturally Sweet
United States
2 months using the app