Starshipit shipping automation , 164 reviews

Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
Edited October 10, 2022

Excellent customer service and great app, this has sped up our fulfilment process so much, shout out to the team for all your help & support!

Time spent using app: About 2 months
Starshipit replied October 10, 2022

Thanks very much for your review! We'll be sure to share your shout out to the team as well!

July 19, 2022

Great app for customisation and building rules around shipping couriers and cost. Fully developed customer service and online FAQ section

Rhythm Snowsports
Time spent using app: Over 2 years
Starshipit replied July 21, 2022

Thanks so much for your review. We're so glad you enjoy using our platform and our online tools!

June 22, 2022

I've used all of the major shipping integration apps over the last 8 years and Starshipit is the best of the lot. You honestly cannot put a price on having local, responsive customer service (there's nothing like needing to ship a few hundred orders and having radio silence from your shipping partner based overseas!).

Time spent using app: 10 months
Starshipit replied June 26, 2022

Thanks so much for this fantastic review. Our team loved seeing the positive feedback and were so happy we could help you get those orders out the door right away!

Edited May 3, 2022

Ive had a great experience using starhipit until recently.
I change warehouse location and had to make the new location the parent account. Orders are not importing since then and I still don't have a resolution weeks later. They tell me to contact shopify even though starshipit is the problem this has now been resolved - im happy with the app and customer service received over the phone

Time spent using app: About 2 years
Starshipit replied June 9, 2022

Glad we were able to get to the bottom of your issue and get it resolved for you! Thanks so much for the review!

April 11, 2022

Incredible customer service! I was having trouble getting a few things set up and within 5 minutes was able to hop on a zoom call with Elyza who ran me through everything! She was so kind, accomodating and helpful! One of the best customer service experiences i've ever had! Don't make you speak to robots or wait on hold for hours! So happy with Starshipit and Elyza in particular!

maem disko
Time spent using app: About 1 month
Starshipit replied June 9, 2022

Thanks so much for your feedback! We're so glad Elyza was able to help you out so well! Our team take such pride in our service to customers and this really goes to show what a difference it can make!

February 27, 2022

Starshipit go above and beyond. The customer support is second to none. Albeit integration with various freight providers, checkout rates, rules for multiple location fulfilment, label printing, custom tracking pages or outstanding returns management option. Starshipit have helped us evolve and scale from 1000 consignments per year to over 50,000. There isn’t anything this app can’t do. Having tried various alternatives, this is a one stop shop. Highly recommend to any e-commerce platform striving for automation, efficiency and paramount customer service and communication. Stop looking anywhere else, you’ll never look back.

Labeltopia Pty Ltd
Time spent using app: Over 3 years
Starshipit replied February 27, 2022

Thanks so much for this review! We love hearing the feedback and we'll be sure to pass it on to the team!

December 19, 2021

Starshipit helps us to achieve higher efficiency in your warehouse, very good in system integrations and fantastic customer supports. Ashlee is our account manager and she is very supportive and help us a lot during intinal set up and integrations etc. and daily support is very responsible too.

New Zealand
Time spent using app: 2 months
December 13, 2021

Couldn't be easier to use Starshipit and Shopify together! When I signed up, the customer support team gave me a call to help me set up my account, meaning I couldn't screw anything up. Highly recommend!

Time spent using app: About 2 months
October 27, 2021

Great company and very efficient app! Any concerns were addressed promptly, and the team at StarShipIt actually takes the time to check in to see how everything's going. Highly recommended!

Tarotzaar - Tarot & Oracle Card Store
Time spent using app: 3 months
October 9, 2021

This app has helped us save so much time with our shipping label creation! Would highly recommend this to any business looking to focus on more value adding tasks.

Gypsy 108
Time spent using app: About 1 month