Starshipit shipping automation , 165 reviews
The app is creating a lot of manual work on our end due to an important "write back" feature no longer working reliably. Instead of addressing this problem and creating a workaround or developing a solution - their customer service continues to provide me with the same lame answer for several weeks now. First they failed to inform their paying customers that newly implemented limitations by Shopify might cause their software to no longer perform the way it used. This in itself is pretty terrible customer experience. Second they are not interested in working on a solution but keep sending me a copy & paste template advising of all the steps I now need to undertake on my end to fix this issue. Seriously?
I thought by using this app it would accurately show our aus post rates, however I have found out the hard way. It doesn't include the full rate so it's not what you think the shipping price is. Do not download this app, there are other apps which show you the full rate. I checked in our eparcel account as well because I was confused why the pricing was different and it's because STARSHIPIT don't accurately show you the shipping rates. So misleading and waste of money!
!!WARNING!! NEW ZEALAND BUSINESSES BEWARE. COUNTLESS SUPPORT CASES, PHONE CALLS AND WELL OVER A HUNDRED SUPPORT EMAILS. DO NOT INSTALL THIS APP!!
Really sorry to hear about your experience. I know the team have reached out and a working on a solution for you.
1. does NOT manage partial fulfilments, despite stating otherwise.
2. passes incorrect values to DHL express, resulting in incorrect duty/taxes
3. support is terrible, does not take concerns seriously. advises "we are looking into it"... over a month later "still looking into it"
4. do not use. use a competitor.
Support team is not responding & not being helpful when there's technical mistakes on their end. They will just leave you to resolve with Aus Post. Service has not been good recently & is deteriorating when you stay with them for long enough.