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Poorly optimized product. Doesn't balance to 0 when transferring inventory. Doesn't show products sometimes that are active. Barcode scanner only works in hidden option, not in line items.
All this app did was make our inventory worse.
Thank you for taking the time to share your feedback. We understand the importance of accurate inventory and providing a tool to help it stay organized. Some of the items you mention seem like they could be resolved based on some settings. I recommend you reach out to Support to have them help you troubleshoot what you've been experiencing. Erin, Shopify Support
Frequently glitchy, and with an extremely unintuitive workflow. Trying to get support from shopify is also extremely difficult as most of their support staff isn't familiar with the app, and will pass you around or give you incorrect advice. The most recent update was a downgrade!
Hi there, thanks so much for leaving your feedback! Our team works hard to improve our app functionality and usability, so getting observations like this from our merchants is invaluable as we make changes to it. Sorry to hear that you have experienced issues with the app, and it would be great if we could take a further look for you with a view to resolving them, and also get some context the changes you have noticed and how you feel they could be improved. Please feel free to edit your review here with those details, or to reach out via https://shopify.link/vRnL with Stocky as a keyword so our dedicated Retail Support team can assist further. They can take the details and relay your feedback to our development team. We may also be able to advise on possible workarounds or solutions, depending on the exact nature of the issue.
- Natasha, Shopify Support
I would gladly rate this product 5 stars if they added the ability for store-level users to perform stocktakes directly within the POSGo app or via a web portal. This feature would allow inventory counts and adjustments at the store level without requiring access to the Shopify backend or the app itself. It would be a game-changer for stores with multiple locations that frequently conduct inventory checks and need a streamlined, location-specific solution.
Hi there! Thanks so much for that feedback, really appreciate you leaving the context behind the need for that functionality and I have passed that on to our development team. Please do feel free to reach out at any time via https://shopify.link/vRnL if you have any other suggestions!
- Natasha, Shopify Support
Works perfectly and makes year end inventory so easy.
app won't open - keep getting an error code!!
I almost didn't install this app due to the overall rating but it is actually brilliant and should be a 5/5. It is the only cost effective app on the market that not only directly links to the Shopify 'cost price' but adjusts that cost price according to the different buy prices across multiple PO's. You do not need a POS retail location to use this app for ecommerce only, there is no better app to manage cost prices in Shopify if you buy stock at different prices. Just brilliant.
I have been trying my very best to use Stocky for stocktake and it just doesnt work and it tells me its been outdated since 2 April 2024. bit confused, maybe it doesnt work
Thank you for letting us know about the issue you're having with the stocktake feature. There are two methods of stocktake available: manual and barcode. The manual option will list all your products and you can adjust the quantity of each item in the list, while the barcode option will allow you to use a scanner (in keyboard mode) to scan a barcode to create a list of scanned products and input their quantities. Steps for each of these options are available on https://help.shopify.com/ by searching for "stocktake", and Support is always available through the same site if you need further help. I hope you're able to get it to work for you as it is a very powerful feature and so helpful in making sure your inventory counts are accurate.
Super unhappy this app is conditioned to POS Pro subscription. Shopify is not cheap on its own - and these simple calculations within the shopify environment should be included in the package. Also given it used to be included.
Thank you for sharing your feedback. Stocky is meant to supplement the other robust features of POS Pro, all of which are helpful for stores running full-time brick and mortar locations. Many features similar to what Stocky offers are also available in the admin without a POS Pro subscription, like purchase orders, inventory, and reports. However, I understand your position and will pass along your comments to the team. - Erin, Shopify Support
So far so good, we have never used a stock management system before so we have been implementing stocky. Works great for us, allows us to enter our purchase orders in very easily and link to our suppliers. When containers have arrived we have marked as received and the stock has updated perfectly on Shopify. I see lots of negative reviews for this app but so far we have not experienced any issues.
HELP. I have never used it for years because I can't even get it to link and set up. And regular Shopify Help has me on hold forever and has no idea.
It won't see/find Dymo printer at all. Nothing. I need to give it permissions .. and there is no button to NOW allow Permission. Just sends you to INFO about permissions. And Shopify doesn't save the label you use in DYMO anywhere you can find it on your PC. Can someone help me set up Stocky. It should be easier than this. Please and thank you. Otherwise Stocky is of no use to us still.
Hello, thank you for taking the time to submit your feedback and review. Due to changes with how DYMO’s software functions, only DYMO printers that use the DYMO Label Software are able to integrate with Stocky at this time. This includes the DYMO LabelWriter 450, DYMO LabelWriter Wireless, and DYMO LabelWriter 4XL printers.
If you are using the DYMO Label Software and compatible printer, you can generate a label template as described on our Shopify Help Center via the link below, and then upload it directly to the Stocky under the Preferences > DYMO section of the Stocky app. This would allow you to print labels directly from the Stocky app using your DYMO printer.
DYMO Label Printing using Stocky: https://help.shopify.com/en/manual/sell-in-person/shopify-pos/inventory-management/stocky/inventory-management/dymo-printing
If you do not have a compatible printer, you may consider using another app for barcode label printing, such as our free Retail Barcode Labels app which allow you to print directly from the Admin with a much wider range of printers.
If you require further assistance, you can reach our 24/7 Shopify Support team who would be happy to assist you with further Stocky or label printer questions through our Shopify Help Center by visiting help.shopify.com.