Reviews (255)
Refine
-
By rating
Great support and helpful advice. I contacted the team after an issue with our map after performing an update. The team jumped on a web meeting with me and were able to identify what was happening and fix the issue quickly and helpfully as well as providing some information about new features and upcoming developments.
Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our support team. It’s great to know that they were able to assist you promptly with your map issue and share information about new features. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you ever need further assistance or have more questions, feel free to reach out.
Best regards,
The Shop Circle Team
Good app. Very responsive team, they resolved an issue with a recent update quickly. Nice to see a company that takes customer feedback seriously. Would recommend.
Thank you for your fantastic review! We’re thrilled to hear that you had a positive experience with our app and that our team was able to resolve your issue promptly. It’s encouraging to know that our commitment to customer feedback is appreciated. Your recommendation means a lot to us!
Best regards,
The Shop Circle Team
Axel was super helpful!
Thank you for your amazing feedback! We're thrilled to hear that Axel was able to assist you effectively. If you have any more questions or need further assistance, please don’t hesitate to reach out. We appreciate your support!
Best,
The Shop Circle Team
The help support is great
Je recommande Store Locator.
La map est facile à utiliser et à updater au quotidien et le service client est très réactif en cas de besoin.
Merci beaucoup pour votre recommandation ! Nous sommes ravis d'apprendre que vous trouvez notre carte facile à utiliser et à mettre à jour, et que notre service client a été rapide à répondre à vos besoins. Votre satisfaction est notre priorité, et votre retour positif est très apprécié. N'hésitez pas à revenir vers nous si vous avez des questions ou des suggestions.
L'équipe de Shop Circle
Happy use this app, fast response customer service support
Thank you for your wonderful review! We're thrilled to hear that you're happy with the app and that our customer service support was responsive. Your satisfaction means a great deal to us, and we appreciate your feedback. If you ever need assistance or have suggestions, please don’t hesitate to reach out.
Best,
The Shop Circle Team
Support is very responsive and has helped with all of my issues except for one. If search by name is a big deal to you, which is listed in the app features section, then this is not the store locator app for you. They tell you that you can add filters so the user can choose stores that meet the filters, but that is not the same thing as search by name. For some reason they have told they're support team to share a support doc that shows how to set up filters every time you ask them about search by name.
It was a challenge to set up alone bt I reached out and used the onboarding service with help for my rep Eldin Pribisic and was able to get back on track in minutes.
As for the app, I would love a few more design elements to help with the look and feel but it has all the functions we required to get up and running
This is by far the best looking map I have found and I've looked at a LOT. Also, it was important to me to be able to do a spreadsheet upload to easily update the retailers that carry our product. This map app checks all the boxes.
I've had nothing but issues with this app. I've used it on different stores and it's just one issue after another. First I wasn't able to get an export of my store list and I had to contact support multiple times over a week before they just ended up emailing me the list. The problem wasn't fixed for another month or so after that so anytime I needed an export of my store list I would have to contact support. On the second store I couldn't even get it set up because the app broke when trying to validate my API key. The support team then proceeded to tell me I had a problem with my API key, the same key that I am using on the first store which works perfectly fine. I am tired of the constant back and forth with support and will be looking for other options.
