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Axel was super helpful!
Thank you for your amazing feedback! We're thrilled to hear that Axel was able to assist you effectively. If you have any more questions or need further assistance, please don’t hesitate to reach out. We appreciate your support!
Best,
The Shop Circle Team
Happy use this app, fast response customer service support
Thank you for your wonderful review! We're thrilled to hear that you're happy with the app and that our customer service support was responsive. Your satisfaction means a great deal to us, and we appreciate your feedback. If you ever need assistance or have suggestions, please don’t hesitate to reach out.
Best,
The Shop Circle Team
Support is very responsive and has helped with all of my issues except for one. If search by name is a big deal to you, which is listed in the app features section, then this is not the store locator app for you. They tell you that you can add filters so the user can choose stores that meet the filters, but that is not the same thing as search by name. For some reason they have told they're support team to share a support doc that shows how to set up filters every time you ask them about search by name.
It was a challenge to set up alone bt I reached out and used the onboarding service with help for my rep Eldin Pribisic and was able to get back on track in minutes.
As for the app, I would love a few more design elements to help with the look and feel but it has all the functions we required to get up and running
This is by far the best looking map I have found and I've looked at a LOT. Also, it was important to me to be able to do a spreadsheet upload to easily update the retailers that carry our product. This map app checks all the boxes.
I've had nothing but issues with this app. I've used it on different stores and it's just one issue after another. First I wasn't able to get an export of my store list and I had to contact support multiple times over a week before they just ended up emailing me the list. The problem wasn't fixed for another month or so after that so anytime I needed an export of my store list I would have to contact support. On the second store I couldn't even get it set up because the app broke when trying to validate my API key. The support team then proceeded to tell me I had a problem with my API key, the same key that I am using on the first store which works perfectly fine. I am tired of the constant back and forth with support and will be looking for other options.
Great app and great customer service - fast response and knowledgeable.
Super fast support! Thanks so much!
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our support team. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. If you need anything else, please feel free to reach out.
Best,
The Shop Circle Team
cs is quick and helpful. the app works as intended!
Thank you so much for the 5-star rating! We truly appreciate you taking the time.
The customer service was exceptional. It was easy to schedule time with their experts and they worked with me diligenty until we found the solution.
We're so glad you had a great experience with our support team! Thanks for the feedback.
