Overall rating Based on 386 reviews
Hair So Fab
When I say that this is the BEST customer support EVER, I mean it! They were SOOOOO helpful and very knowledgeable. I had a million questions but they answered each one in a timely fashion. I definitely recommend their products 1000%!
The app just did not work. It was pretty. But didn't work. When a customer would visit the page, the map wouldn't load. If they hit refresh it was fine, but none of our customers knew to do that. I tried getting support from Bold, but it was quite possibly the worst experience I've had with a support team. Every day I'd get one email from them, asking to clarify what browser I was using when encountering the error. So I'd answer that the error was on all browsers. The next day Alexa would write back and ask me which version of the browser. So I told her it was every browser we could find, and the newest versions of each. The next day it was another email from her asking what operating system I was using. It was terrible, almost as if she was dragging it out so that we'd use the entirety of the trial period and we'd be charged. I've since found a free store locator app that, although it doesn't look quite as pretty, actually works. Did I mention it was free???
Bold's Store Locator works great for us! We had a couple of questions and Alexa was able to help us out immediately. A great experience, thank you!
Great app for store locator. Chat with Guri from the support team and he helped me solve some customization issues for the header display. Thanks.
Be Tru Organics
Love this beautiful APP. We had it up, took it down and reactivated 3 months later. BOLD's awesome people helped us get everything running as it was initially. GREAT customer service - thank you Pratibha for your additional support, you were helpful and fun!
The Bircher Bar
Awesome app that works perfectly. Absolutely love it!
Very user friendly! No issues!
The app works very well. It is a simple to use solution. Guri was a great help with a small layout issue I had. Spent the time to try out different options to get me the results I was looking for.
We have been very happy with this app so far. We are using it for 2 of our websites. I had two minor issues while setting things up so I contacted support and they were very quick getting back to me and helping me figure out how to resolve the issue. Shout out to Henrique and Alexa for their wonderful customer service!
Not sure where all the good reviews come from?
Some major flaws:
1 - doesn't work when searching on postcode in Australia, works on suburb name only
2- no "reset" or "clear" results button. So you can never go back to seeing the entire map/list again??
3 - no way to sort how items are displayed in the list? Seems to be a random order. Can't find any info in help on this either.
4 - mobile view issue - when viewing on a mobile and a user taps on a location on the map to see the details of the store, the "Map" and "Satellite" buttons overlap the name of the store and half of the address too, making it kind of useless.
5 - support was pretty bad, and after a few requests that were met with out of the textbook, completely unhelpful suggestions, they stopped answering.