Reviews (190)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its support of multiple pickup locations and adaptability to various business models, including mobile and event-based setups. It features a user-friendly interface, seamless integration, and customizable options like custom code integration, product and location filtering. The customer support, especially from Ali and his team, is frequently praised for its responsiveness and effectiveness. The app has successfully reduced error rates and improved operational efficiency, making it a valuable tool for optimizing pickup services.

February 15, 2022

Det app, works great for my store. I had som problems with some of the functions and, Ali helped me right away!
It's good that my costumers can choose locations and time for the pick up.

slikmonster
Denmark
7 months using the app
Genie1214 replied February 21, 2022

Thank you for your great feedback!!! It means a lot to us.

May 1, 2021

I have used this app over the holidays and appreciate being able to specifically choose pick up times customers have available to choose from. I am doing another local promotion and things have changed in my theme and I couldn't get it to show up again. On a Saturday afternoon I emailed support and within less than an hour it was fixed and working. INCREDIBLE customer support! This was REALLY helpful too since I can only post in one local groups on a certain day of the month and was hoping to do so with everything working. BEYOND expectations and very appreciated.

Gutsy Goodness
United States
7 months using the app
Genie1214 replied May 2, 2021

Thank you for your great feedback!

Edited August 9, 2023

Ali was very kind and helped me with some troubleshooting and customization upon installation in a short timeframe which I deeply appreciated. The App works great for my shop's needs and is easy to use on the backend. Thanks again!

Update - they continue to be responsive to helping troubleshoot issues and customize as needed. Their timeliness and willingness to help is always appreciated. Very good customer service.

Wish Upon Madison
United States
6 months using the app
April 27, 2022

I was having problems with this app displaying incorrectly in my store, reached out to customer support, and Ali had it working perfectly in just a few hours. Excellent support!

The GYTO Boutique
United States
6 months using the app
Genie1214 replied April 27, 2022

Thank you for your great feedback!!!

December 16, 2020

The guys at Genie Store have gone above and beyond to help update integration and personalize so that orders are automatically created in our POS system.

ABC Bikes
Australia
6 months using the app
Genie1214 replied January 17, 2021

Thank you for your great feedback!

October 23, 2022

Great app. Works way better than the last one we were using. Great options for flexibility with settings. Wonderful customer service. We had some issues at set up from our previous app that they were able to help correct with us even though it was not caused by their app. Very happy to pay for this app for it's benefit to our store.

Saltwater Bay Boutique
Canada
6 months using the app
Genie1214 replied October 23, 2022

Thank you for your great feedback !!! It means a lot to us.

July 7, 2022

Great app! Works perfect on my store and is simple for customers to use! The customer service is also very helpful and much appreciated! :)

cookieaddictaus
Australia
6 months using the app
Genie1214 replied July 10, 2022

Thank you for your great feedback!!! It means a lot to us.

December 27, 2022

This application is essential if you want to set up a pickup order function.
Support is fast and very accurate. Very clear instructions on how to set it up.
I can fully recommend it.

WAKABA FOODS Daily & Deli
Germany
5 months using the app
Genie1214 replied December 28, 2022

Thank you for your great feedback!!! It means a lot to us

August 26, 2020

I really recommend this app ! Ali (founder) helped me out to set up the app and to customize it. The lowest price I found and I was surprisingly astonished by the service.

Demaret
Belgium
5 months using the app
Genie1214 replied August 27, 2020

Thank you for your great feedback!

May 23, 2020

We needed some help with the app install and the owner of the company got back to us quickly and resolved our issue fast and was very accessible.

urbanindigo
United States
5 months using the app
Genie1214 replied June 8, 2020

Thank you for your great review!