Recharge Subscriptions , 1,727 reviews

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its excellent customer support, seamless Shopify integration, and user-friendly interface. They value its robust features, effective subscription management, and potential to boost recurring revenue. Some suggest improvements in reporting and customization. The new checkout system and migration support are well-received, with a clean look on order confirmation pages noted. Despite slightly high pricing, merchants believe the value justifies the cost.

Edited July 1, 2021

Sydney just gave me the best customer service ever, I have to say I am more than impressed as she was fast, polite and to the point. I have my issue solved in minutes!!! The rest of Shopify companies should learn from the team at Recharge as they are simply TOP

LaPatataInteligente.com
Spain
About 1 year using the app
July 22, 2021

I had a great experience this morning with recharge chat support! Snežana A. went above and beyond in helping a new user navigate all the questions I had and any issues I was having with my subscription service. You are very lucky to have a representative like Snežana A.

The Caterpillar Tree
United States
About 1 year using the app
September 14, 2021

Very helpful resolving my issue of removing some unneeded code on the login screen. Also timely in response.

SoulKu
United States
About 1 year using the app
April 3, 2023

Does what it says and we have been very happy so far and the team has been accommodating with helping us grow our subscription program.

Dermelect Cosmeceuticals
United States
About 1 year using the app
Recharge replied May 10, 2023

We are glad to hear that you've had a positive experience with Recharge thus far. Thank you for the five stars!
- Ty | VP of Services

May 19, 2022

During the pandemic we wanted a quick and affordable solution to add a subscription service to our coffee website, we were recommended Recharge and have been delighted at how it's increased our direct to consumer business. On initial set up, we hadn't achieved full integration with our customers' regular accounts but the Recharge Support team were brilliantly responsive and helpful. I dealt with the same agent throughout and she went above and beyond to help us get the fix we needed and optimise the associated webpages and email notifications. An unexpectedly personal and great customer service experience.

Raw Bean Coffee
United Kingdom
About 1 year using the app
Edited October 6, 2021

I use the app for a monthly ribbon subscription box and it is so easy to navigate. Help response times are super fast and reps are so helpful!!

YiaYia's Nook
United States
About 1 year using the app
August 15, 2021

I have asked a lot of questions, and they have been very helpful! Would recommend them for anyone you needs a subscription form of payment.

My Loxxi
Australia
About 1 year using the app
July 27, 2021

Fantastic app and great support, thanks very much! The subscription works really well and can be customized, also Tigist has helped a lot with support

NutriPaw
United Kingdom
About 1 year using the app
March 29, 2021

Great App and great support. We use Recharge in 5 Shopify Stores and it works fine. Also the support is very friendly!!!

JARMINO
Germany
About 1 year using the app
November 9, 2022

Very easy to setup the app to work, but due to the way our site was designed, we needed some custom functionality. The customization in the app is quite limited so we needed some assistance - we contacted Recharge support and they directed us to their merchant dev program, where we ended up finding Nick from e-shop Genius. They helped us setup the app to function exactly as we wanted, and all for free! Nick was very responsive to our questions.

Oceans Alive
United Kingdom
About 1 year using the app