Recharge Subscriptions , 1,466 reviews

Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customization options, reliable performance, and attentive customer service. They value its data storage and export features, as well as its smooth migration process. Some merchants find the back-end subscription management and customer dashboard setup confusing. The pricing may be steep for smaller businesses. However, its scalability, functionality, reporting capabilities, and revenue-driving potential are highly regarded. Its onboarding, account management, and B2B support are also praised.

May 6, 2021

This app is great! We love all the functionality it gives us. From special flows and integrations to mail integration. Works great. Our CX rep Gordon C. is money. So much knowledge about shopify, and how to make our store the best experience for our customers!!

Douglas Coffee
United States
About 1 year using the app
December 16, 2020

Jessie M was a huge help from customer service. Recharge in general has been a big help to us. Thanks!

Queen V
United States
About 2 years using the app
Edited June 24, 2021

Nigel was great. He actually fixed the issue we were having. Saw the issue through from start to finish

Broken Top Candle Co.
United States
11 months using the app
Edited October 26, 2021

The app has been a revelation since we moved over from Recharge but the Customer Service has been another level altogether. Recenlty, Meredith blew us away with the dedication he showed in helping me solve an issue and I will be for ever grateful. Keep on doing what you are doing #rechargewins

United Kingdom
5 months using the app
Edited March 16, 2021

EDIT: After posting this review, CS contacted me within a few hours and quickly resolved my issue. I have updated it to 4 stars, and will come back and update again after we are up and running. -- I've never left a bad review for an app before, and I understand that many app developers are also small businesses experiencing growing pains. But I've been trying to get this installed for over a week and multiple customer service tickets are ignored. I'm trying to make what should be quite a simple adjustment - offering a subscription box instead of Subscribe and Save, so thus not having a drop down menu. The app is glitching, and there is no support available. This is delaying the launch of a subscription product we have planned for a long time.

Gist Yarn
United States
Over 1 year using the app
December 17, 2021

Recharge allows us to offer subscriptions with a lot of customization. Also great customer service. Thanks!

Long Ball Cards
United States
3 months using the app
July 7, 2021

recharge does what I need and more, great support. Developers are able to leverage the tech stack to get more creative with various sales strategies

United States
9 months using the app
Edited September 28, 2021

Such a fantastic customer service. Sweet and helpful and always on point with updates on a timely manner.

Puori EU
About 2 years using the app
February 1, 2021

I use this app for monthly subscriptions for my customers. It's a great service for both me and my customers! I had an issue with an internal app setting this past week, and needed support. I emailed my concern and got a really thorough reply from Jessie. With a little bit further explanation on my part, Jessie was able to sort my situation out completely. And, in order to make sure that I fully understood how to manage the changes moving forward, she took the time to make a narrated video of her demonstrating the fix in my account, using my specific customers as examples. Super helpful! Super quick! And extremely thorough. Thanks, Jessie!

Tough Mother
United States
Over 1 year using the app
Edited October 8, 2021

Meredith was a fantastic help! We had a complicated problem and she was on top of it right away and worked until everything was resolved. I cannot say enough about how efficient and pleasant Meredith was to work with! Thank you for the first class support!

Pottery Awesomeness
United States
Over 1 year using the app