Reviews (1,957)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its responsive customer support, user-friendly interface, and robust features. They praise the quick and effective support via live chat and email, and appreciate the easy setup and seamless Shopify integration. Key features like customizable subscription plans and automated recurring payments are highlighted, significantly enhancing merchant operations and customer retention.
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Customer support has been great and answered any questions I've had very promptly.
Thank you for the five star review! We appreciate it.
- Ty Bailey | VP of Services
Terrible experience and terrible customer service.
We just added Recharge and some of the products were set to be subscription forever, although we wanted to undo them.
Not only that, now our customers cannot add them to their cart, it is a massive bug. Currently is costing us some money. We asked for help, and they didn't get back to us. Every day we are losing money and still waiting for a ...
The customer service received from Vuk was excellent, a quick turnaround and plenty of guidance provided to help with next steps.
We were having trouble with the Recharge app, but Katrina N. on chat support was very helpful, she was able to resolve our issue very quickly!
Awful app. Refuse to respond and refuse to cancel my account. they haven't replied to my support tickets in weeks and keep charging. Satay away from this scam app and go with something else!
We appreciate you providing us with your feedback. I will be surfacing your review with my team for future consideration.
- Ty Bailey | VP of Services
We have been using Recharge for over 2 years now. First of all and sadly, I guess this is still one of the better options out there. However, this app comes with some major UX issues which makes managing an subscription on the storefront such a pain for your customers. I reported this issues several times to the customer support but they don't seem to care: Issue #1: Editing subscriptions. If you ...
Thank you to Matt J who was able to help us same day! Gives us lots of peace of mind knowing we can reach out and right away hear back. Thank you!
They switched me over to a paid account without me asking for it. Now they no longer have a free account. 1% + .10 so now my credit card charge rate is extra high once you add this onto what credit cards/paypal is charging. Thank you for working with me and removing charges that were not mine.
We have used a few different subscription apps and got a recommended recharge form a marketing agency when our current vendor failed to deliver.
At the start, we were looking at 10k of dollars in implementing recharge but thanks to the support of John M from the Customer Service team, we successfully implemented the app by ourselves self saving loads of money! They went the extra mile to help us ...
Thank you so much for leaving a five star review!
- Ty Bailey | VP of Services
First of all, I would like to point out that the customer service is awesome. Every person I interacted with so far, has been very helpful and followed up until the issue was solved.
Secondly the app is great. It does almost everything I need it to. There are just a few little things that are missing like changing the currency on the same domain just like it is possible on Shopify or it would be ...