Reviews (1,868)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its excellent customer support, ease of use, and robust features. Customer service is responsive, with team members like Nikola C., Nena, and Vinse noted for their helpfulness. The app is user-friendly and integrates seamlessly with Shopify, simplifying subscription management. It is also reliable and continuously improved, enhancing customer retention and satisfaction, thus helping businesses stay competitive.

November 2, 2023

Vinse Ridenour was very helpful getting us up and running, excellent customer service and very knowledgeable. Recharge has great functionality and is well integrated with Shopify.

Café Britt
United States
27 days using the app
Recharge replied November 15, 2023

Thank you for taking the time to leave a review - and for the shout out to Vinse!

- Ty Bailey | VP of Services

September 22, 2021

Easy to use App to set up subscriptions. I had a minor issue regarding my theme and their support was able to fix it quickly and efficiently. I highly recommend this to any shop owner!

Fungies
United States
29 days using the app
August 23, 2021

I had some trouble with loading my products. However after contact with customer support, Gabriel helped me as quick as lightning. The problem was solved very quickly.

Versemaling.nl
Netherlands
27 days using the app
December 30, 2021

Excellent app and fantastic support. After looking at many different options I am glad I found Recharge Subscriptions

Adventureco
Australia
26 days using the app
October 14, 2021

Exceptional customer service! I've reached out a few time getting set up. There are a few features that don't exist yet that would be really helpful though - hopefully they will consider my suggestions :)

The Escape Mail
Canada
26 days using the app
August 17, 2021

I do not recommend this app because of the poor service. I have been trying for two weeks to solve the problem of wanting to use the app and I got tired of waiting. Very bad support service. They just don't care about their customers.

Dr. Carlo Blanco
United States
26 days using the app
February 24, 2021

Spent a significant amount of time searching out the perfect subscription app for us as we plan to scale significantly, and I wanted to make sure I partnered with the right company. ReCharge has exceeded my expectations - the support they give throughout the onboarding experience has been fantastic. It's also a very good app in terms of being able to customize it (significant customizations require a shopify expert, but the fact that almost anything can be done if you want it, is a HUGE plus). Highly recommend so far! Also extra kudos to Duncan and Alona who have supported me throughout the onboarding - they are great!

Papaya Reusables
United States
25 days using the app
February 10, 2022

There's a reason Recharge is one of the main subscription apps for Shopify. The new checkout integration works great and the developer docs and support team are very helpful.

Penetrex
United States
24 days using the app
November 6, 2021

I had a question about pausing payments, as we're launching our subscriptions prior to actually fulfilling them. Gabriel on the customer service team was incredibly helpful in giving me work around options.

LADDER
United States
24 days using the app
May 6, 2021

We got all our products uploaded and in almost no time, the app malfunctioned. You will get a templated email that says your problem is complicated and it has been escalated. Then, you will not hear back from them. Seems like they are badly broken right now. Maybe if you are reading this at a later date... it might be fixed. Today, it is broken.

Bean Nation
United States
24 days using the app