Reviews (1,915)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting customer retention and satisfaction by streamlining subscription management and recurring payments. They appreciate its easy integration with Shopify, user-friendly interface, and customizable subscription options. Continuous updates based on merchant feedback ensure the app meets evolving business needs. Additionally, the responsive and knowledgeable support team significantly enhances the app's reliability and usability, making it a key asset for businesses focusing on subscription services.
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Amazing customer support. Easy integration. Can't speak more highly of Recharge compared to other competitors.
Added this because I needed subscription services in Shopify. Seems quite powerful and comprehensive. For a startup it was good that I did not have to commit to a monthly fee and instead will pay a percentage of subscription sales. Had to add some code manually to enable customers to manage existing subscriptions, but the instructions were easy to follow. Also had a problem relating to adding one-time purchases to subscriptions. The Recharge support team resolved it same day. Overall I'm satisfied.
Joey answered my question quickly, thank you so much & please give him a raise! Thanks, Jonathan Made in New Mexico
Had a great experience with the customer service team who offered me a prompt and effective response.
Great customer service but you need to look at the fees/transaction of the app before choosing your right price for your subscription because they take a big amount
We use this app to manage our subscriptions and while it is mostly awesome, the response time from the service team is definitely lacking. It can take days to get a response to simple inquiries or even when trying to upgrade service or support.
We recently acquired a new line of business and needed to migrate their legacy subscriptions into our own Recharge account leveraging Shopify. Our implementation engineer, Vinse Ridenour, was absolutely tremendous. He was knowledgeable, detailed, professional, and always provided answers to all our questions. He proactively ensured our migration was a complete success. A shining example of the caliber of talent supporting the Recharge platform and their customer base.
Thank you so much for taking the time to leave a review and a shout out to Vinse. We're glad to hear that he was able to assist in a smooth migration process for you.
- Ty Bailey | VP of Services
The support was very helpful. The support team's response quickly provided responses and solutions to my question.
We had a few problems with this app and only used it for subscriptions. It kept missing subscriptions, and then the customer thought they had cancelled, and then recharged them the following month so the customer did not know where they were coming or going!
Due to the advertised price hike of the standard price going up to $99 PER MONTH we can no longer afford to use the subscription service. We were paying between $15 and $25 per month depending on subscription numbers.
As subscription box margins are tight, we can no longer afford this service and will be looking elsewhere.
We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do in the meantime, please reach out to our team.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Amazing api and customer service. I had problems making the widget appear in my product pages and they keep me updated while the problem was being solved. 5 stars to the support team.