Recharge Subscriptions

Recharge has been a good app. There have been a few tiny glitches but the suppport team has been very timely with quick fixes and good communication.

If there were something to improve upon, more UX testing with "normal" users on customer side. Some of our customers are able to manage their subscriptions easily, but we still have a number who are confused and we help with our support team.

We have been using recharge for quite some time now. The old pricing structure meant that they took a % of sales. The new pricing structure is still a % of sales plus an added monthly charge of £140 - this can quickly add up.

The email for the price increase justified this with the addition of new features - OK, that seemed fine.

The new features are at an EXTRA cost.

I'm not sure what happened with this company but i feel this is unjustified.

Maybe they were bought and the new owners thought they would ad these extra charges to recoup their initial investment as fast as possible.

I will be leaving recharge very soon which is sad due to the great service i used to receive.

I feel its a classic case of get customers by offering a good deal then sting them in the future by hiking prices. A sign of the times i'm afraid.

If you are reading this and want to avoid paying these awful charges then check out Appstle. Their pricing seems fair and benefits both parties involved.

We are happy with the level of service provided by the Recharge team. Very kind and supportive staff.

Oct 24 : Customer complains : they always were charged 6€ for shipping costs. September, they were charged 10€ (I do not know why!) and October, they were charged 3,49€ !!???? I emailed the support team. Let's see in how many emails this will be solved!!! So, poor system, poor technical support, very expensive, and not user friendly.
NB: can anyone get me out of here ????

Sep 24 : Many issues with the app. And on top, a customer ordered a subscription for her and for her father on the same order. So, basically the same address whereas it should be sent to two different addresses. I suppose this is an exception. But yet... I had to exchange at least 8 emails with the support team, to confirm the situation stated at the very beginning over and over again, and with no solution in the end. Extremely frustrating and time consuming ! NOT HAPPY !

I have been using Recharge since 2019. Since Shopify theme 2.0, very poor service :
- the app has not been robust (customers not going through the right checkout)
- Support let me down on my bug for over a week with massive impact on my business
- They made me move to shopify checkout and on the way increased by 99$/month my subscription (with no extra service quite poor support on the opposite)
I'm feel being abused as my customers are subscribed and they know that moving elsewhere would imply to ask customers for their bank details again => churn.
Really NOT HAPPY and thinking seriously about an exit.

I've been using recharge for about 7 years. Today my invoice was three times what it usually is. I've looked at it and it seems that that is there new standard pricing plan which is ridiculous. After contact apparently they sent an email to tell me of this change 6 months ago and with no follow up emails. I think it's disgusting as I have less subscribers than ever but paying more than I ever have. Recharge making my monthly fee 3 times more than what it usually has, has officially killed my business.

I highly recommend this app for anyone who wants to add recurring orders and/or bundles to their website. Jairus Streight from Recharged help me get the app up and running. I greatly valued his expertise and patience. I felt he went above and beyond to make this app work for our site, which was difficult, because we have a complicated website. White glove experience from start to finish.

The app works well but more than anything we really appreciated the help from support on customising according to our needs. Nick from the e-shop Genius was quick and helpful, and understood our needs immediately.

Matt was very helpful. he did not give up until he found a solution. thank you Matt!

Recharge is a game-changer! Effortless subscription management, seamless integration, and customer-friendly billing options. It's the go-to app for hassle-free recurring payments. It's more than subscription management, this app has so many amazing tools to boost customer loyalty. Highly recommend.

Jairus is the man! Helped address some problems we were having coming over from another platform and made everything super easy for us.