Reviews (1,912)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer retention and satisfaction by streamlining subscription management and recurring payments. They appreciate its easy integration with Shopify, user-friendly interface, and customizable subscription options. Continuous updates based on merchant feedback ensure the app meets evolving business needs. Additionally, the responsive and knowledgeable support team significantly enhances the app's reliability and usability, making it a key asset for businesses focusing on subscription services.

March 14, 2024

My experience was a 5 star! Amber P was super attentive and quick to respond and solve my problem. Thank you so much Amber! :)

Pure Synergy
United States
Over 1 year using the app
Recharge replied March 21, 2024

Thank you for taking the time to leave a review and a shout out to Amber!

- Ty Bailey | VP of Services

Edited May 14, 2024

I'd like to thank Nena at Recharge Support for her incredibly fast and helpful customer support. Her prompt response and efficient problem-solving skills made my experience great. Nena's dedication to resolving issues swiftly and effectively is truly commendable. Thank you again Nena, for providing outstanding service!

Singular Society
Sweden
Almost 4 years using the app
Recharge replied December 12, 2023

Thank you so much for the review - and your shout-out to Roberto!

- Ty Bailey | VP of Services

December 12, 2023

Recharge for Shopify has made business easier. It's seamless subscription management. It's the perfect solution for recurring sales. Highly recommended for its user-friendly interface and stellar support!

Fairhaven Health
United States
9 months using the app
Recharge replied December 19, 2023

We're glad to hear about you experience with Recharge. Thank you for the review!

- Ty Bailey | VP of Services

February 16, 2024

ReCharge has the best support team. They are always quick to respond, they fully understand the issue and they provide a well thoughtout and helpful response.

They also stayed with me until the issue was resolved. I have been really impressed with the ReCharge support team and the ReCharge Migrations support team.

Tinker Coffee Co.
United States
5 months using the app
Recharge replied February 19, 2024

Thank you for the five-star review and the shout-out to our hardworking team!

- Ty Bailey | VP of Services

January 11, 2024

We enjoy using this platform for our subscription orders. They also have a great Customer Support Team!

Om Organics
Canada
Almost 2 years using the app
Recharge replied January 16, 2024

Thank you for the review and the shout out to our Support Team!

- Ty Bailey | VP of Services

December 15, 2023

Miley was really helpful and solved all my problems, Many thanks again.

Swagger & Jacks Ltd
United Kingdom
Over 3 years using the app
Recharge replied December 19, 2023

Thank you for taking the time to leave a review and shout out to Miley!

- Ty Bailey | VP of Services

March 27, 2024

Great support team! Highly responsive and shows great follow-through with any issues.

Grounds & Hounds Coffee Co.
United States
Over 5 years using the app
Recharge replied April 8, 2024

We appreciate the review!

Ty Bailey | VP of Services

December 13, 2023

I was happy with ReCharge and I would continue with them but their price increasing to 99$ per month coming into effect in the new year is ridiculous. Sadly no options for smaller businesses and this simply seems like an attempt to increase their revenues. I look forward to switching to a competitor that is more reasonable and fair for smaller businesses. What an inconvenience!

Twisted Nut | Berlin's Nut Butter Makers
Germany
About 3 years using the app
Recharge replied December 19, 2023

We’re sorry to hear this feedback. We did not make this decision lightly and the change will not impact your business until January 1, 2024. If there is anything else we can do to help during this time of transition, please reach out to us.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

May 14, 2024

Matt was very helpful

Orgain
United States
Over 4 years using the app
Recharge replied May 20, 2024

Thank you so much for the shout out to Matt!

- Ty Bailey | VP of Services

Edited May 14, 2024

We had the best support throughout the setup and migration process, thanks to Jairus. He provided excellent advice and valuable insights, ensuring a smooth transition for our business. Highly recommend his expertise!

Tower Roasting Co
United States
7 months using the app
Recharge replied February 5, 2024

We appreciate you leaving a five star review!

- Ty Bailey | VP of Services