Reviews (3,302)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive features and customization options, particularly the Build-A-Box feature and efficient subscription management. It's known to enhance sales and customer retention without transaction fees, making it ideal for high volume businesses. The customer support is praised for its responsiveness, technical expertise, and round-the-clock availability. The app integrates smoothly with Shopify themes and is compatible with other apps.

May 15, 2023

What a nightmare!!!! We installed this app, and noticed a MAJOR DROP in sales only to find out that it had broken our entire /cart page!!! No one was able to checkout until we caught the problem! Whether or not someone had purchased a subscription, they were not allowed to checkout - it would take them to the /cart page where a loading icon would just rotate for hours on end. As a quick fix, we had to put up a pop-up cart that would allow for checkouts. Not only was this the worst experience we've ever had with an app, but all their instructions on how to setup the subscription were wrong. Support would tell me to do things and test orders that didn't end up working the way we wanted them to. Those test orders also went towards our monthly limit!! Not only did we not have a cart page active, terrible support, and a major headache, we had to pay for it all!!

Thompson Ferrier
United States
2 months using the app
Appstle Inc. replied May 15, 2023

Dear Merchant,

I am the CTO of Appstle. I am sorry you had less than stellar experience with us. The cart widget doesn't work out of the box for all themes. That's why we have a note in the portal to reach out in case it doesn't work. All the other issues are already taken care of. There was a high surge of merchant chats at that point of time, hence it took us some time to reply.

June 6, 2023

I am extremely satisfied with my experience using this Shopify plugin and interacting with their outstanding support team

Sticker Shuttle
United States
2 months using the app
Appstle Inc. replied June 6, 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

May 14, 2023

Great app with multiple features that comes with very quick and efficient support. Special thanks to Prarthana!

LumnaGlow
Belgium
2 months using the app
Appstle Inc. replied May 14, 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

October 23, 2021

Their service is just great, I haven't had a chance to use their application yet but the customer service is just perfect. They are available 24/24.

Sweet tea box
France
2 months using the app
Appstle Inc. replied October 23, 2021

Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.

October 10, 2021

Twice now I've had a great response from their support team using the online chat. They're available when I needed to talk and were able to resolve my question quickly both times. This was when we were still building our website and were just using the app's free tier. I'm happy to purchase a plan now. I think this will work well for my website.

Chartroom.IO
New Zealand
2 months using the app
Appstle Inc. replied October 10, 2021

Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.

August 20, 2023

I've been using the app for about a month now and it's really user-friendly and easy to navigate all the pages. The few times I've needed assistance and support the team has been incredibly fast to respond, like within minutes, and everyone is very informative and educational. I'm using the app for monthly subscription boxes and would 100 percent recommend this app to anyone wanting to start implementing it into their site.

Kalén and Rose
United States
About 2 months using the app
Appstle Inc. replied August 21, 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

December 28, 2022

If you’re looking at Bold, Recharge, Subbly etc I would strongly urge you to consider Appstle. Far more flexible, no need to create separate products for gift subscription directions, smart loyalty options and discounts for customers as well as working with Shopify 2.0 stores. The pricing is much more accessible and the support team has been great with their responses, often sending videos so I can clearly see what I need to do. My initial concern was using an app I hadn’t heard of but if it means anything, it’s great.

We Are Here
United Kingdom
2 months using the app
Appstle Inc. replied December 28, 2022

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth:)

July 1, 2021

app seems great so far! great customer service. customer service helped me resolve issues quickly and efficiently.

Butterbean Customs LLC
United States
2 months using the app
Appstle Inc. replied July 1, 2021

Thank you so much for your great words. We really honor your interest in our app and we will make sure to keep up the great work for our customers.

September 8, 2023

I would prefer them 5 stars for their support team and I feel relief of choosing this Appstle subscription App. There are so many apps on the marketplace they don't make it to my needs but here I have got what I need for my store.

Grabnpay
India
About 2 months using the app
Appstle Inc. replied September 9, 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

July 29, 2021

We are new to the app but the initial set-up has been extremely easy. I wasn't sure how to apply the app to our custom Theme. A message to their support and the connection was made and the subscription widget implemented within 15 minutes. Very friendly & knowledgable - thank you Mohammed - and the program seems very intuitive. Thank you!!

Pacey MedTech
Canada
2 months using the app
Appstle Inc. replied July 29, 2021

Thank you for the great review! We’re glad to be a part of your store’s ecosystem, and support you in your growth.