Reviews (3,333)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its extensive features and customization options, particularly the Build-A-Box feature and efficient subscription management. It's known to enhance sales and customer retention without transaction fees, making it ideal for high volume businesses. The customer support is praised for its responsiveness, technical expertise, and round-the-clock availability. The app integrates smoothly with Shopify themes and is compatible with other apps.
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Staff were very friendly and attentive with helping me integrate the app onto my store. They go out of their way to help teach me how it all works and how to manage the app on my own. So far everything looks great and i look forward to partnering with them for a long time.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
We had a few hiccups while getting started with our subscription and Appstle's customer service was always a chat away and responded within seconds! Service like this is hard to find! Way to go Appstle!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Had a few issues with functionality, contacted the online chat function and my issue was resolved there and then. Very happy with the support and with the app - hopefully will deliver repeat business and increased revenues.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
So far, Appstle Subscriptions is great! It handles all of the custom configurations I need, and is super flexible. Support is fantastic - issues are solved within minutes! The app integrates great with my store, and makes subscription management super simple! Highly recommended!
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Great app, simple to use and great support from Akhtar. I would recommend! Thanks again Akhtar for your speedy help.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Updated review Sep 28 2021
After working with the app for 2 months and with the support team, I've decided to update my review. One thing I will mention straight off the bat is that the level of support and attention went down considerably when the Appstle team got their 5 star rating. I am (still) experiencing bugs in their app and was promised a fix 3 weeks ago, but none to be found. This is after multiple emails, chats and follow-ups. I had to repeat explanations of the same issues to the support team multiple times, and there were one or two moments where something was "fixed" that wasn't a problem in the first place. Although I wanted to work together to find a solution and make this app viable for my store, the Appstle team is not meeting me halfway, so I am currently searching for a replacement app. -------------
Original Review
August 3 2021
What makes Appstle Subs so good is the support that goes along with it. There were a couple of tweaks I wanted to execute and Dharmik was a great help with that (super patient too). I will say that we are not yet live with this functionality, so we have yet to see how it works in practice, including the customer management piece of it. Will keep everyone posted on how that goes, but in the meantime, I'm satisfied.
We apologize for not meeting your expectations. I have personally gone through all your tickets. Looks like we had resolved all your asks, except for billing address formatting, which is beyond our purview. Please let me know if there is anything else I can assist you with.
Regards,
Hemanth (co-founder & CTO, Appstle)
The app is everything you could ever want from a subscription app. The customer service is on another level, they will help you with anything you need help with. Amazing, I've never had this great an experience using any other app and certainly any other subscription app.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Still learning the app but the setup is easy and the support fast and helpful.
Local delivery support if a plus.
The reason I'm writing this review is for the exceptional customer service from the Appstle team. I've had 2 instances where I required their assistance and I received a response within minutes in both cases and I was given the assistance I needed with ease
Many thanks to the Appstle team
The app is nice and even if there are some limitations on customization, their team helps very quickly, impressive.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.