Reviews (3,653)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies setting up and managing subscription plans. It offers extensive customization options, allowing businesses to tailor features to their needs. The customer support is exceptional, with a responsive and knowledgeable team available 24/7. Merchants also value the reliable performance and fair pricing structure, which is particularly cost-effective for small businesses. Features like "Build-A-Box" and customizable widgets add flexibility and enhance the customer experience. Additionally, effective onboarding and migration support are highlighted, ensuring a smooth transition for new merchants and those switching from other platforms.

August 15, 2024

This app works great and is a great price. Anytime I had a question or needed assistance I got help right away. I highly recommend this app.

The Painter's Journey
United States
About 1 year using the app
Appstle Inc. replied August 16, 2024

Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.

September 1, 2024

The app is good. However, to improve further (5 star), you should allow free users to delete their subscribers. This feature is crucial as sometimes we have clients who wants to delete their subscription.

Nevertheless, i was quite impressed by Brooks who handled my queries on deleting my current subscribers. He was very prompt and helpful.

If being asked if i would recommend this app, i said 100%, yes.

KassimCares
Singapore
About 1 year using the app
Appstle Inc. replied September 3, 2024

Thank you for your feedback! We're pleased to hear you’d recommend us and appreciate your suggestion about allowing free users to delete subscribers. We’ll consider this for future updates.

August 21, 2024

Great app and great support from the team compared to other subscription apps on the market. Highly recommended.

Inaya Nutrition
United Kingdom
Over 1 year using the app
Appstle Inc. replied August 22, 2024

Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.

August 22, 2024

It's been a great addition to better serve our customers needs. The backend staff of this app have always been really helpful and prompt with their service too!

Mr Vigour Supps
Australia
10 months using the app
Appstle Inc. replied August 23, 2024

Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.

July 3, 2024

Appstle is a small team but they are BIG on service! They always get to me right away when I need help, and solve any problems I have. Highly recommend! Cheers, guys!

Rodeo Life Coffee
United States
12 months using the app
Appstle Inc. replied July 4, 2024

Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.

July 12, 2024

This app has a great customer service. I'm deploying the new theme and had issue with widget not displaying but yeah, support rocks! Just one chat away :) Thank you so much!

Organic Collagen Australia
Australia
About 2 years using the app
Appstle Inc. replied July 13, 2024

Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.

June 21, 2024

I recently integrated the Appstle app into my Shopify website, and it has been fantastic for managing subscriptions. Appstle makes it easy for customers to subscribe and save on deals, with cool widgets and features that enhance the user experience.

The customer service is top-notch, especially Nancy, who has been invaluable. Nancy promptly addressed my issues and provided insightful suggestions and feedback. She didn't just follow instructions; she explained the outcomes and offered more informed solutions, which I ended up loving even more. Her thorough and informative approach made the experience feel like a true partnership.

I highly recommend Appstle for anyone looking to improve their Shopify store's subscription management. Big shout out to Nancy for exceptional customer service!!!

Vitalize®
United States
12 months using the app
Appstle Inc. replied June 22, 2024

Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.

June 30, 2024

Customer service has been responsive and helpful when I have needed to reach out. Sometimes I am frustrated that I have to reach out to customer service. For example, we recently changed our theme for our website, and the theme did not automatically pull over all of the necessary elements from our customer portal (we were missing the "manage subscriptions" button). This was not a fix I could do on my own - nor was it something that I realized was a problem until a customer reached out, which doesn't help my company's image. Sometimes it feels like there are too many options and apps in Shopify, and it is difficult to anticipate how one change might impact other elements. I acknowledge that this is difficult to manage on the tech side - especially among multiple entities, and it is still frustrating as a business owner. Mostly, I think it is a helpful app. Aside from this recent frustration the only other wish that I have for the app is a way to export future orders (knowing that people can always pause or skip), but this function would be helpful in forecasting.

Erie Coffee Roasters, LLC
United States
About 2 years using the app
June 19, 2024

The app has somewhat of a learning curve to it, some of the menus take a little while to decifer, but overall it integrates with my shopify store quite well and the customer service when I have questions is TOP NOTCH! So quick, responsive and helpful.

Cozy Home Co Candles
United States
Over 1 year using the app
Appstle Inc. replied June 20, 2024

Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.

July 18, 2024

Recently our subscription needs shifted and we've been trying to decide which app to switch to. After weeks of research we've settled on Appstle for a number of reasons:
1. Customer service is always ready to help. Doesn't seem to matter when we need it, they are there.
2. Feature set has everything we needed. One of the few subscription apps that truly does everything, including allowing customers to swap items, build their own box, add whole sets to cart, and more.
3. They don't skim off your bottom line. We made a decision early on that we weren't going to use any app that takes a percentage of revenue (unless they offer something outrageously unique). Appstle offers a very honest pricing structure that doesn't kill small businesses when they need capital the most.
4. Customization. We were initially put off by Appstle's demo store, as it displays things in a very basic and unflattering manner. However after testing they offer customization of everything, including access to custom css panels throughout. With a little effort you can get everything on brand and looking great.
Overall we've quite happy with our onboarding experience thus far and look forward to doing business with this team for years to come.

Wild Ice Botanicals
United States
12 days using the app
Appstle Inc. replied July 19, 2024

Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.