Appstle℠ Subscriptions App , 3,146 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly design and customizable subscription features, including a customer portal and a Build A Box feature. Many have noted its effectiveness in boosting sales and customer loyalty. The support team is praised for their 24/7 availability and efficient problem-solving. The app is also considered affordable for small businesses, offering a free plan up to $500 in monthly subscriptions without transaction fees. However, some merchants have reported issues with the analytics section.
Refine
-
By rating
Great customer service with Akhtar. Fixed an issue very quickly for me (the location of the widget was in the wrong place but it was because of my fault), he quickly sent me a video on what to do to get it fixed and right away it was in the perfect spot. The service is quick for response and is very nice. Also explained the difference between plans for what I am looking for. I recommend this app! Great service makes a HUGE DIFFERENCE :)
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
We have recently changed our Theme to a more professional looking one. It took the support agent only a few minutes to bring us back on track.
Can whole-heartedly recommend the app and its staff!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Been using Appstle for quite sometime.
Great experience so far. When we need help, just chat the customer service, and Momna has been very helpful and quick in responding our needs.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
The must have subscription app 5-star
I have never received such great support in my life.
My theme was not on the list and they integrated it while I was on chat.
The colors had to be adjusted and were done in 5 mins.
I had 5 other questions and they were answered right away.
If you are doing subscriptions this is the app you must have.
There are so may options that you can do with it.
I am using it to build a box for a coffee store and it is perfect.
RG
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Had to remove the app, installed it for about 1 hour, try to fix a shipping issue (the product was for $0 of shipping in shopify, but the app added a shipping cost of $12 for no reason). Impossible to reach anyone from the US or Canada via customer service, all coming from India. Their english was really bad, and not only did they not solve the issue, but made everything worse. There's so many apps for subscription our there, do yourself a service a choose another. At least you might have a shot at minimally good customer service, and not too many is
Hello. This is Ria, the co-founder of Appstle. I went through your chats with the team. As our Merchant Success Engineer as well as her Manager mentioned in the chats and the custom video guide that she made for your store, your shipping rate was coming from your Shopify shipping profile itself. In fact, that’s why the one-time purchase shipping price and subscription shipping price was exactly the same. Since your one time purchase shipping was $12, for order values below a certain threshold, the same applied to subscriptions too. Let me assure you that no other Shopify native or Shopify compatible subscription app would be able to help you here, unless the shipping profile is created on the app side (which the Manager explained in the video she made).
I went over the loom my teammate shared and it was very well-explanatory. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter.
As for the location of the team, we are a California based company HQed in Menlo Park. We provide 24x7 support for merchants by having support team across geographies and timezones. Since, your ticket came in at 8 PM PST (outside work hours in the California), it was handled by our team in Asia. I personally did not see any communication or language issues in your chat or video, as our entire team across geographies are native English speakers.
Please dont hesitate to reach out to us at support@appstle.com if you have any other questions.In fact, I am sharing it here so that others can decide it on their own. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter.
The customer service has been excellent! I've been able to run my subscriptions easily, especially with their help.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Kehanvi made it really easy to get my problem resolved. She was very quick and knowledgeable with her replies and was not upset when it took me a while to get back to her. Great experience.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
New to this app, still setting up, but looks to have everything I need. Giving 5 stars because when I encountered an issue with the integration with my theme (normal stuff), their support was outstanding and resolved it super quickly. Planning to stick with them for the long run.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
works great for our online wine club! great customer service.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
The customer support team is amazing and they can help you with any problem you will face, I highly recommended using this as a subscription app.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)