Reviews (2,577)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and increasing Lifetime Value (LTV) through its effective loyalty and rewards programs. They appreciate the user-friendly interface and seamless Shopify integration, which simplifies setting up features like landing pages and referral pop-ups. The support team is frequently commended for their responsiveness and helpfulness, particularly during the migration process and initial setup. This app is valued for its comprehensive features and excellent customer support, making it a key tool for enhancing business growth.

September 6, 2016

Swell has been very healpful and user friendly. It's nice that they don't charge you for their services until you reach 100 customers a month. Finally a product that I can grow with.

Organic Love Hub
United States
5 months using the app
May 10, 2016

Josh was extremely helpful today, answering my question quickly and thoroughly!

Herbs For Life 3
United States
5 months using the app
November 5, 2024

Vergian B was super helpful and solved my problem in moments. Thank you!

Kitten D'Amour
Australia
November 5, 2024

John B was great - he went above and beyond to look at our account to ensure adequate safety features were set! Thank you John B

Juniper Books
United States
February 24, 2017

Ive only been using this app for literally 32 hours, but I can see the robustness and power behind its simple interface. I only wish there was a way to have a direct link to a sign up page instead of a small pop up tab. Id like for my customers to be able to see the page directly, but incognito has its up sides as well

Tesol Corp Asia
United States
5 months using the app
March 26, 2016

Great app! I love it and so do my customers. Very user friendly!

Shop Sift
United States
5 months using the app
April 14, 2020

We subscribed and had some set backs with our development timeline to integrate and utilize the app. Kerby offered fantastic Customer Support, we received a credit from Shopify in a timely fashion for the months unused. We look forward to onboarding with Swell soon!

B Sides Jeans
United States
5 months using the app
May 15, 2016

Does a great job and I'd recommend it highly!

Valeriesvanity
United States
5 months using the app
January 17, 2022

very happy with the app, had a little difficulties on putting the rewards-page on the website, but thanks to the support of chris via chat, it was fixed in no time ! now active and very curious how the loyalty-rewards will please the clients :-)

Speranza-Speelgoed
Belgium
5 months using the app
April 30, 2016

Great app to add to your store. I will continue to use it at my store shop-gigi.com
I love the rewards and referrals.

Bargainbuyswithgigi
United States
5 months using the app