Reviews (2,554)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and sales through its rewards system. It's noted for easy migration from other programs like Smile rewards and seamless Shopify integration. Key features include customizable options that match brand aesthetics and tools like a rewards bar and referral widget, which enhance customer lifetime value. However, some features, such as loyalty point redemption at checkout, are only available to Shopify Plus merchants. The app is also commended for its intuitive design and functionality. Customer support is frequently highlighted as responsive and helpful, with specific mentions of team members providing quick and proactive assistance.

March 25, 2016

Comprehensive app. Allows you to do more at a free level. Pro Level is a perfect price if you want to upgrade
.

Picocluster
United States
5 months using the app
October 5, 2016

So far all seems to be pretty awesome! i'm hoping to see results soon!

Hendassa
United States
5 months using the app
June 15, 2016

Customers love the loyalty rewards program. Thank you!

Fortunearts
Canada
5 months using the app
December 5, 2016

A great addition to our website to create incentives for repeat and long term loyal customers. Swell was SO easy to install and has been SO easy to monitor and use. I had an issue once where I misread something about how to set it up and the response by the Swell team was fabulous - fast, clear, helpful to get it fixed the way I wanted it for my business. I think this is a great app for a loyalty program and would recommend it immediately for any ecommerce site.

Pixie Box
United States
5 months using the app
January 8, 2016

Awesome app - customer service is EXCELLENT.

Btb Socks
United States
5 months using the app
April 13, 2018

I haven't used yet so I wouldn't know what to rate it.. but I guess Ill support the movement and go with 4 stars.

Wass Normal
United States
5 months using the app
November 3, 2017

Excelent idea. I really love this apps.

T M Collection
United States
5 months using the app
Edited January 19, 2017

Bonne application pour notre boutique en ligne www.cosmenaturbio.org
bienvenue à tous ceux qui l’essaierons laissez-nous vos commentaires.
A très bientôt sur notre site web www.cosmenaturbio.org je continue intéressant merci

Cosmenaturbiovrai
France
5 months using the app
August 7, 2019

Needed a rewards program app that lets you filter which products can actually earn rewards, and this has more than enough features for our needs.

Support team is very helpful and has helped us immensely in our setup!

Enzyme Science
United States
5 months using the app
April 29, 2022

I've never been more disappointed in an than this one. I paid $249.99 for 3-4 months. In total it generated $38 dollars net income. To help optimize & maximize the app, I emailed them and asked if they could help integrate with my store which is a Shopify (premium/high opportunity client) . they sent me a DIY..... super disappointed when I was excited to rewards my clients using their app. I asked for a refund 3x's. every time I got a chat bot. no customer service or person to speak to on the phone. they don't try to understand & connect with their customers. they just see us as a number.

ShopTeamPrime.com
United States
5 months using the app