Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

July 1, 2016

I'm absolutely thrilled with this app. It's an easy recommendation for me!

Dog Depot
United States
2 months using the app
June 16, 2016

So far so good, easy to implement, full of features and with videos to teach you
i guess i will soon move to the paid version, still the free one is awesome
keep the good work.
Alberto

Bintbiz
Mexico
2 months using the app
April 20, 2016

This is a great to give customers incentives. Simple and easy to use!

Vogueshared
United States
2 months using the app
August 11, 2016

Love this app, so easy to use!

So Carina Store
United States
2 months using the app
May 17, 2016

Super excited to work with Swell!!! Fantastic app for our online store and a super fun way to reach our customers with numerous opportunities! Thanks so much!

Thepinkstore Com
United States
2 months using the app
June 17, 2016

Im using this application for my business

All American Burger Company
Colombia
2 months using the app
Edited February 9, 2019

I had to cancel my subscription for Swell before even launching the app due solely to the lack of customer service from Swell, which was recently acquired by Yotpo.

After many hours configuring the app on my own, I contacted support with three final (and uncomplicated) questions. After more than two weeks, two additional follow-up e-mails to support, and additional e-mails to a sales rep, I have still not received a single response from Swell's support team.

Even worse, the sales rep suggested that I pay more to receive better service on the premium enterprise plan. I paid approximately $300/month for the gold plan, which is the highest self-service tier.

I also investigated Yotpo, as I was looking for a product review app to integrate with Swell rewards. After following up multiple times with a sales rep for help and information, I was quoted about $8K/year.

It would be absurd to pay this company anything, let alone $11K+/year, for this level of service. There are plenty of other options for both rewards and review apps.

Strolleria
United States
About 2 months using the app
May 8, 2016

This seems to be a very nice app. Im still learning how to use it.

Serenityboutique
United States
2 months using the app
April 27, 2016

Allows me to grow and continue to serve my customers. Love this app!

Freedomlife Store
United States
2 months using the app
September 1, 2016

I would definitely recommend Swell to other vape stores who want to boost sales and offer a loyalty program to their customers. The app was very easy to install and customize. We look forward to gaining more vape sales via Swell.

Secretary Of Vape
United States
2 months using the app