Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

November 17, 2017

Reasonably good app but with hidden problems in the free program:

- Email pop-up signups don't sync to Shopify unless on premium, this is basic and really makes managing new signups a hassle

- No option to email referral code to signed up customers

- If you update the reward points for anything you have to make sure you update any wording related to it, as it will still mention the old points offered. I don't see why this can't be a dynamic field

I've uninstalled this now, if you're looking for a better email signup app just use Privy, it's much more flexible and syncs to email providers.

Deskeverything
United Kingdom
About 2 months using the app
February 10, 2016

I am loving this app so far. It has been the missing link in my store. My customers are loving it and it is bringing back more repeat customers. The interface of the app is 2nd to none. And support is fantastic. What more can I say? Get this today!

Welfmshop
United States
About 2 months using the app
June 14, 2016

I would highly recommend Swell to all new start up companies!
-https://artsy-fartsy-t-shirts.myshopify.com/

Artsy Fartsy T Shirts
Canada
About 2 months using the app
May 2, 2016

So far a fun app to work with that has a lot of options and flexibility for an awards program!

Napa Valley Bath Co
United States
About 2 months using the app
May 24, 2016

Love that they let you build this from the ground up for FREE!

Lifeboatcoffee
United States
About 2 months using the app
January 27, 2016

Great app! Great support! Was looking for the right referral & loyalty app for a long time. Was confused by many offers that not clear and overpriced. Swell is easy to setup, configure, and looks great in our shop www.onedtq.com

Onedtq
United States
About 2 months using the app
March 22, 2016

Just tried it out and so far it is awesome

Otdcollection
United States
About 2 months using the app
Edited November 19, 2021

Onboarding process is never-ending. "dedicated customer success manager" is a scam, she is not available and does not know the system well enough to assist. Support is not supportive at all and the overall attitude feels like somebody's doing a favour and not like a service for an app that costs a fortune. Very disappointed.

Daniella Lehavi
Israel
About 1 month using the app
Edited July 1, 2016

GREAT APP TO BOOST REFERRALS AND LOYALTY BRAND ADDICTS IM THRILLED TO BE USING IT! the team here at Just Shaka is using this app to boost overall sales and create some serious brand addicts.

Justshaka
United States
About 2 months using the app
June 30, 2016

What can I say? This app is fantastic, we've already seen an increase in our customer interaction and repeat sales.. Our customers love this!
We had some issues with an old app, but the customer support was amazing and Josh and his team sorted it out extremely quickly!
The best rewards app out there!

Vapeamericainc Com
United Kingdom
About 2 months using the app