Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

May 22, 2016

Great service, loads of features. Recommended!

Babycoo
United Kingdom
About 1 year using the app
June 28, 2016

Great App! I choose this loyalty program over others because it integrates with my brick and mortar as well. Very easy set up and implement.

Heartandstonejewelry
United States
About 1 year using the app
August 24, 2017

This is a great app for Shopify, Well done!

Natural Plus Storage
Malaysia
About 1 year using the app
Edited February 22, 2018

Just set up my points, rewards and other options in the program. For now, I'm on the bronze (free) level, which seems to offer quite a few awesome features. However, I'm disappointed because when I researched a month ago, I thought that I could be on the bronze plan and yet still use this program with my iPhone and point of sale (pos) in person. Now that I've done more research it looks as though I can't and I'll have to upgrade to silver. I'll try it out and see how I like it... Easy to set up and understand - hoping this will increase my sales!

Essentialsnthyme
United States
About 1 year using the app
October 13, 2021

This is a highly customizable and engaging referral and rewards platform. Our dedicated success manager helps to keep us on the right path and optimize for more customer value and revenue. The support team is excellent as well. I have worked with Chris on multiple occasions, and he's been top-notch!

Healthycell
United States
About 1 year using the app
June 27, 2023

I was new to the app and had a couple of quick questions. Gabriel S via chat went above and beyond to help me. Fast, kind, and knowledgable. thank you!

Rosemira
United States
About 1 year using the app
Yotpo - L&R replied December 20, 2023

Thank you for writing a review — we value your feedback.

February 15, 2016

Awesome app, and the free features are amazing. There were a couple of bugs but the Swell team has been on it and I've already seen improvements.
Customer service has been excellent. Recommended.

Chiclissez
Canada
About 1 year using the app
February 20, 2016

This app has been great so far. It has a lot of features for a loyalty rewards program. Best of all, it's free if you have 100 orders or less each month.

One thing they are missing right now is automatically syncing new email captures to your list. Hope they can add that soon.

Merch K
United States
About 1 year using the app
September 29, 2016

So far this has been a great tool. I struggled to find great email marketing for my business to grow and with in 5 minutes I have already sent the launch email to all my customers!!

Peachplum Boutique
United States
About 1 year using the app
March 27, 2018

Rewards and Referrals by Swell is a great App to have especially if you are just starting out in the online business. It help to bring traffic to your site and increase sales as well. I would recommend it.

Scarlet Bloom
United Kingdom
About 1 year using the app