Syncee Collective Dropshipping
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,848)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and smooth integration with Shopify, ideal for managing dropshipping and wholesale operations. They value the extensive selection of global products and powerful automation features like inventory management that streamline business processes. Additionally, responsive customer support and customization options are highlighted as key benefits that contribute to business growth and operational efficiency.
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Thank you for your review. If anytime you have a question about using Syncee or you need help finding suitable suppliers for your product niche, please feel free to reach out to our customer support team via in-app chat or email. We are here for you :)
Very user friendly, and great options!
Hi there,
Thanks a lot for the wonderful feedback! We're happy to hear that you found our platform user-friendly and appreciated the variety of options available. Your satisfaction is our top priority, and we're here to make sourcing products as easy and enjoyable as possible.
Today i found this fantastic app, the guys here couldnt be more helpful getting my business off the ground. They bent over backwards to make sure i got what i needed. I was not sure how to import, i spoke to them and they got products in for me! This app is the best dropshipping app by far. The subscription fees are reasonable considering what they offer for the price. Thank you so much for everything syncee
Last night I asked syncee for help regarding Shopho.Co (Shopho, in syncee) a supplier of theirs that resulted in me losing tons of business, they asked me to delete my review here first, since the team can only help me post that. Their team is great, no doubt! The only trouble is Syncees inventory management, lack of vetting of suppliers, sometimes payment trouble and resolution if a supplier harasses or insults you! I had to cancel an order of 15 products due to inventory issues between syncee and the supplier. While syncee shows 11 products, the supplier claims the product was discontinued sometime back. Initially I had trouble paying for my order, syncee helped, I managed to pay. Post paying for my order, I reached out to the supplier (Shopho) over WhatsApp who told me that the product is out of stock and has been for ages. I asking for a refund, the supplier said “haha” and I had to raise a dispute over PayPal. After this the supplier resorted to harassing me over WhatsApp and name calling. I had reported this to syncee, they are ok with such behaviour and do not ban such suppliers from their platform. They don’t even have a policy in place for such behaviour. It’s a shame that such suppliers will only bring their business down considerably. Syncee is full of glitches that result in loss of business. They don’t have a vetting process for suppliers, they don’t display authentic numbers of products available with the supplier and somehow let the supplier cancel after payment goes through. The supplier said he didn’t feel like dealing with my order - resulting in a big loss of clients. Ps; when I asked ShopHo for my money back I got a “haha” and the following day this person hurled abused over WhatsApp! Incredibly unprofessional!
We are deeply sorry you had such an experience with your supplier. Please let us highlight that we did our best to help you with any questions or issues you had. Please note that while we do keep our users' best interest at heart, we provide the technical link between the suppliers and retailers. We synchronize the product data directly from the supplier, and the products in question were in stock at the supplier. Thus, the issue was NOT with Syncee's inventory management.
Furthermore, we do not take part in the trading process, nor the communication between the interested parties as it is your responsibility to communicate any issues in a civilized manner without any type of disrespectful expressions to the others. We at Syncee stand by our policies that the communication should be handled with respect and we do ask everyone to do so as well. We have sent an email to the supplier and you in which we asked for the communication be polite and relevant.
Also, we do have a serious vetting process for suppliers, and we are not okay with disrespectful behaviour.
Regarding our further decisions, we will keep your concerns in mind. Once again, we apologise for the issue you had with your supplier.
I really think this app needs to make it more like dropshipping apps. Why do we have to pay the app plus wait for approvals that doesn’t get approved. Then the customer service will act as if they will help. Once you give that 5 start they don’t know what else to say more of didn’t I tell you it worked like that. I don’t think I will be moving forward with this app. App isn’t easy, but it takes so much questioning in order to understand.
Update! 7/17/2020:
PLEASE BE AWARE OF THIS APP!!!
When talking to the customer service he will seem very nice but will force 5 star. Don’t worry about getting all your money back at all because he will make it hard even if you use the app for a few days and it haven’t even been a month. I had downgraded on this service and uninstalled and still got charged in my Shopify bill. I had to do all the reaching out and they don’t update their suppliers in time. Def-Shop was a supplier I really wanted to use and when I reached out def-shop said they didn’t know what was this app and don’t do dropshipping. I had to reach out to customer service to give them the heads up and customer service will act like that isn’t true but I have proof. Then that’s when the app developer wants to update their supplier. Too many suppliers don’t even respond and the ones that don’t respond is the high quality ones. The only excuse I get from the app developer is because your store is not open. There is a request form where you can put in you website password to give to supplier. So I don’t see how that is a difference anyways.
Thank you for your review. Please note, it is up to the suppliers, who are listed in our Marketplace, which retailers they accept to upload their products. Your online store is not open yet. For suppliers it can be key to see your online presence so they can check if they would like to approve you or not. We have suppliers in our system with quality products from all over the world. Moreover, not all suppliers in our system requires initial approval. You can also contact companies directly via email or phone if you would like to get a feedback in a shorter period of time.
Easy to use and integrate, a good range of support and products to choose from. Also an option to connect with suppliers directly
Hi there,
Thank you so much for your review. We are happy you are satisfied with the range of suppliers and products available on our marketplace, and that you love our interface as well. Have a lovely day ahead!
If you are a small store, with little inventory, they may be able to assist you. However, if you move any real volume with more than just a few sku's, they can not. Communication is slow, However, this is mostly due to them being unable to communicate through phone. Email only.
We requested a refund, since they were unable to complete the task, and did not get a response. Would not recommend.
The set up is very easy to follow with clear video-guides and articles. Great customer support as well.
Thank you for your review. Should you have any questions about using Syncee, please do not hesitate to reach out to our customer support team via in-app chat or email. We are here for you! :)
Put this app, yes or yes. The support team is Amazing, the best, The app works perfectly. Imre amazin person and profesional support.
Installed the app a few days ago and for now everything seems to go smoothly! It's user friendly, contains many products and easy filtering is available.
Hi there,
Thank you for sharing your experience! We're glad to hear that the app installation was smooth for you. It's great to know that you find our user-friendly interface, extensive product selection, and easy filtering helpful. If you ever have any feedback or questions, feel free to let us know.