QuickBooks/Xero sync ‑ Synder

Turned into an existential threat to our company

Synder built an atomic bomb into our entire accounting and did nothing to fix it for one month. We do not know how to proceed, the Service is not replying and we do not have a way out. We have thousands of orders in the backlog that are not synced and no way to solve the problem. Our cash flow is off, our inventory is off and we are entirely blind.

Be aware of all the fake reviews of newly added users that only rated Synder. Check the negative ratings for an accurate idea.

Update: The friendly Service team helped us to solve the complete shutdown after multiple weeks. Now the tool is 20% working with multiple failures per hour. I am definitely not happy with the current state, as we have one person nearly full-time monitoring Synder.

Update: Weeks later, the tool is still not working. Errors and red flags are everywhere. We are in 24/7 contact with support but we are still looking for a solution.

Update: The issues seem to be fixed now and our books are restored correctly. Andrew worked hard to solve our problems and we appreciate his assistance. We will update this review in the future in case the system stays stable or collapses again.

Update: Another update. After reconciling our books we found countless other problems that were caused by Synder. The service guys (especially Vili) are legends but the tool simply does not work. It creates so many problems and we invest more time in trying to solve them than we are saving using the tool. For the past months, our inventory, sales figures, and revenues have been completely off and we are doing everything we can to straighten things out to close the year properly. So despite all the great and responsive service, Synder and everything is represents is probably the biggest problem we are currently dealing with as a company

So far so good! Works great with QBO. It has so many features! Love it. So glad I finally found this app, wish I had it sooner.

Great for all Shopify and other app transactions. Process all payments through one source and see them all in Quickbooks. Have been using Synder for a few years now and just recently added Shopify. All is great!

This is a life saver for a small business. Easily connects to quickbooks desktop and has saved hours on manual entry so I can spend more time focusing on the business and less on admin. This is a highly recommended app.

Four stars for now just for their service team, but I anticipate this going to five once I've got my setup fully complete.

I am still in the setup and testing process with Synder but I have been getting great service from the chat team. Andrew, in particular, has been super helpful in getting me on the right path. The team is quick to respond, knowledgeable and follow up appropriately without me having to initiate. They stand by their product.

Just trying out this new app and so far it is excellent. Customer service from Lizzie was the best! She helped me troubleshoot and onboard perfectly!

So far so good, still learning the features and functions but the app appears to be exactly what we were looking for.

The app works well to sync all transactions from the different platforms into Quickbooks. PROS: Allows to pretty much fully automate accounting. CONS: Monthly transactions included in your package do not roll over to the next month. Also the setup time can be quite demanding depending on the number of platforms you need to sync inc.

Using this app to sync our E-Commerce stores with QBO. The customer support has been very very helpful. So far very pleased with the app.

The app helps a lot with seamless workflow integration. Once you are done with the initial set-up (e.g. linking your platforms where Snyder's customer service is top notch support), everything is just automated - a true time saver!