tawk.to Live Chat , 231 reviews

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, customizability, and comprehensive features, including real-time monitoring of website statistics and client chats. They value the ability to delegate chats, convert them into support tickets, and view live visitor reviews. The mobile compatibility is praised for enabling on-the-go customer interaction. The app's analytics provide valuable customer insights, and the support team is known for their responsiveness. Merchants also value the free offering and the ability to retain information after uninstallation.

March 7, 2018

The best livechat for shopify! Easy, powerfull and userfriendly . 5/5

Betten Haskins
Germany
3 months using the app
tawk.to replied September 27, 2021

Hi Betten Haskins,

Thank you for choosing tawk.to and for giving us an amazing review!

We are happy to know that you love our product and find it to be the best chat software for Shopify.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

October 25, 2017

The BEST App in this store, can't believe this is free.

U R B A N Fashion
Israel
3 months using the app
tawk.to replied October 8, 2021

Hi U R B A N Fashion,

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you find our app to be the best in the market!

The tawk.to app will always be free!

Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.

If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

June 27, 2020

Best Chat App Ever, useful and work great with my store, don't miss it guy's...
and it's free that's so cool.

Darkness Gamer Hub
Bahrain
3 months using the app
tawk.to replied September 27, 2021

Hi Darkness Gamer Hub,

Thank you for choosing tawk.to and for giving us a 5-star review!

We are happy to know that our product works great with your Shopify store and that you find it to be the best chat software in the market.

We appreciate the kind words and we thank you for the continued support.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

August 3, 2022

I have used this app so many times in the past and I have always liked it. Awesome app and I love all the cute chat box characters and icons.

Shop On In
United States
3 months using the app
May 6, 2020

This app is free! FREE! The capabilities you have on this live chat considering it's FREE is immense. Support is fantastic. You can customise the widget incredibly easily. I wouldn't not recommend this app - there's also a free app for your phone so you can leave the computer and not have to worry about missing your customers.

Scutes
United Kingdom
3 months using the app
tawk.to replied September 27, 2021

Hi Scutes,

Thank you for choosing tawk.to and for giving us a 5-star review!

We are happy to know that you love our product and have recommended our chat software in the community.

tawk.to is the most widely used chat application on the planet with over 5 million users and counting.

Check out why we're free here: https://www.tawk.to/why-free

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

December 31, 2017

GREAT APP
LOVE IT
EASY
AND VERY VERY HELP FULL
1 Q IS THERE AND MOBILE APP TO DOWNLOAD SO I CAN ANSWER THE WEB VISITORS ON THE GO

Boutiquekom
Kuwait
3 months using the app
tawk.to replied October 8, 2021

Hi Boutiquekom

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you love our product and find our chat widget easy to use.

Our tawk.to app can easily be accessed via web browser, desktop and mobile apps.

Check out the links below to download the app:

Windows App: https://www.tawk.to/tawk-to-for-windows/

MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/

iOS app: https://apps.apple.com/app/tawk-to/id907458277

Android app: https://play.google.com/store/apps/details?id=to.tawk.android

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

February 27, 2017

Installed the app now for a week, I must say that it works perfectly! Used a payed app before but now replacing all my shopify stores with this plugin! Works great.

Nootropics Supplements Com
Netherlands
3 months using the app
tawk.to replied October 25, 2021

Hi Nootropics Supplements Com,

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you love our product and have used it on all of your websites.

Great news! We have just released a major update to our widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

June 20, 2016

Super SUPER APP; they say free stuff are not good, Let me tell you this App much much better than most Apps i am paying. Thank you Robert.

Angelique Kate Fashions
Germany
2 months using the app
tawk.to replied December 6, 2021

Hi Angelique Kate Fashions,

Thank you for choosing tawk.to and for giving us a SUPER review!

We are happy to know that you find our app to be the best chat software after trying the other live chat apps in the market.

The tawk.to app will always be free!

Ultimately, we believe you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.

If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

November 27, 2015

We've tested every chat app available and settled on this one. It's stable, works across all devices, has great non-buggy features that just work and to boot, it's free!!! Can't argue with free.

Bariatricpal
United States
2 months using the app
December 4, 2016

It's amazing the way it works and has a free iOS and android app. You can't really run your business without and it maximizes your potential to grow your business from a customer service endpoint. You can even custom design the look and feel of the chat window with ease in the dashboard. What amazing work you guys did and the seamless integration capabilites for many platforms!

Design Discover
United States
2 months using the app
tawk.to replied October 25, 2021

Hi Design Discover,

Thank you for appreciating the amazing work of team tawk.to!

We are happy to know that you find our chat widget easy to install and have helped convert sales for your business.

We have just released a major update to our widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.

Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.