tawk.to Live Chat , 231 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use, customizability, and comprehensive features, including real-time monitoring of website statistics and client chats. They value the ability to delegate chats, convert them into support tickets, and view live visitor reviews. The mobile compatibility is praised for enabling on-the-go customer interaction. The app's analytics provide valuable customer insights, and the support team is known for their responsiveness. Merchants also value the free offering and the ability to retain information after uninstallation.
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This app only has 32 reviews.....
Truly a diamond in the rough
I cant believe how well this app is made and stylish it looks on my website seriously how does it have 32 reviews!! well if it keeps the app free i dont mind!
But these developers worked their butts off and this app is amazing and Best part its F.R.E.E!!!
Hi Highlylifted Com,
Thank you for choosing tawk.to and for giving us an amazing review!
We are happy to know that you find great value in using our app and love the customization features.
We appreciate the feedback and will continue to provide excellent customer support.
Great news! We have just released a major update to our widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Definitely a fantastic app for live chat so easy to implement and use, their live chat (lol) support was very helpful and there is nice additional features too so you can view what visitors are doing on your site etc. etc., really ticks all the boxes and its FREE!
https://www.valuevaping.co.uk
Hi Value Vaping,
Thank you for choosing tawk.to and for giving us an amazing review!
Yes, it's still and will always be FREE!
Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.
We value your feedback and will continue to provide excellent customer support to all our users.
Our Monitoring feature shows the real-time activities of visitors. You can view detailed information about your visitor's activity by selecting the Monitoring tab on the left side of the Dashboard.
To learn more about Monitoring and Chat sessions, visit this link:
https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
I have been using this application for several months now and it has worked perfectly for me. the support is very good and timely.
www.estrato8.com
Hi Estrato8,
Thank you for supporting tawk.to and for sharing your review with the community.
We appreciate the feedback and we thank you for the continued support of our product.
We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you.
Let me know if you have other questions, require assistance, or just want to talk to someone at tawk.to.
Nothing but amazing. This app does not only allow you to chat totally free to customers and visitors, you can download the free app and chat when your out and about. You can view what the visitors are doing on your website even watch them flick from page to page, you can create a chat so it pops up on the visitors screen, you can view the exact town the visitor is coming from...Seriously guys there is so much more I would love to promote about this app but my list would be very long indeed. The app is easy to navigate and understand, once downloaded it's simply takes seconds and the support is pretty impressive as well. Highly highly recommended and Shopify should be very happy this is available for free and has no doubt brought me much needed sales.
Good luck guys from www.onlinemelon.com
Hi Online Melon,
Thank you for giving an amazing review and for recommending us to others!
We are happy to know that you love the widget interface and Monitoring feature.
Our tawk.to app monitors real-time activities of visitors and lets you answer chats via web browser, desktop and mobile apps.
Related link:
https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
We have reached our 5-million-user mark and we thank you for it making happen!
Thank you for the continued support!
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Great app works as it claims. What set s this app apart is the lower price point and how easy it is to use.
https://www.kinkytoy.shop
https://www.kinkytoy.store
Hi Kinkytoy Shop
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our chat widget easy to use and highly affordable!
We value your feedback and will continue to provide excellent customer support to all our users.
If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
this is superb!!! keep with good work!! easy to use, just need to "understand" the settings. very happy.
Hi Bijuz,
Thank you for giving tawk.to a 5-star review!
We value your feedback and will continue to provide excellent customer support to all our users.
I've put together a few links to help you with your site.
The following will help you better understand and navigate the dashboard:
1. The tawk.to help center
https://help.tawk.to/
2.The tawk.to academy
https://www.tawk.to/academy/business-messaging/
The following links will help you set up and customize the widget:
1. Changing the appearance of the chat widget
https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget
2. Changing the greetings on your widget
https://help.tawk.to/article/changing-greetings-on-your-widget
3. Using the Pre-Chat form
https://help.tawk.to/article/using-the-pre-chat-form
4. Customizing the widget header and body cards
https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
tawk.to is a brilliant live chat app that allows you to easily interact with customers when needed. Also the ability to send offline messages is a great feature too!
All round great app that I continue to use and enjoy.
Hi Odds And Sorts,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our app brilliant and useful in communicating with your customers.
When no agents are logged into the dashboard, your visitors can fill in the Offline form.
Offline messages are emailed to the email address specified in the tawk.to account. You can designate team members to receive offine messages in the Mail Notification section of the property Admin panel. Offline messages can also be viewed under History and in the Messaging tab under All messages.
To reply to an offline message, you will have to click the Convert to Ticket button.
To learn more, visit this link: https://help.tawk.to/article/responding-to-offline-messages-via-ticketing
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Wonderful app that truly is easy to install, set up and implement on your site. The support team is friendly and ready to help out if something were to go wrong. Don't be stuck behind your desk all day, the mobile app lets you take your live chate wherever you go. Great app, great price - FREE recommended for all.
Hi Avroliner Project,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you find our chat widget easy to install and that you are satisfied with our product and services.
Our tawk.to mobile app can answer chats on the go, manage property settings, edit shortcuts, and much more.
Visit the following links to download the tawk.to mobile app:
For Android Devices:
1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android
For Apple Devices:
1. Download the iOS app here:
https://itunes.apple.com/app/tawk.to/id907458277?mt=8
If you have any questions you would like to ask before applying as a Partner, feel free to schedule a call with our Partner Manager here: https://calendly.com/tawk-to-partners/
We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Just started using it. Love it.
Is there anyway to auto set the working hours ? I am using the app on iOS and I don't want to manually set myself Offline .
Hi The Chalk Boutique,
Thank you for choosing tawk.to and for sharing your question here.
The Scheduler allows you to manage the operating days and times of the widget.
Once the Scheduler is activated, you don't need to worry about forgetting to log out or manually setting your status to Offline.
To access the Scheduling feature, follow the steps below:
1. Go to Admin (gear icon) in the left sidebar.
2. Select Chat Widget
3. Select Scheduler
Note that you have to be logged in to the Dashboard during operating hours to be online. If there's no Agent online and logged in, the widget will still be offline.
To learn more, visit this link: https://help.tawk.to/article/using-the-widget-scheduler
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Love this app and support were excellent
Hi Buddhas Orchard,
Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community!
We thank you for the continued support and we hope you have seen success by using our product in your business.
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min